Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software.
288,256 professionals have used our research since 2012.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software.
288,256 professionals have used our research since 2012.
Chart Key
Average Rating
Average rating based on reviews
Views
Number of total page views
Comparisons
Number of times compared to another product
Reviews
Total number of reviews on IT Central Station
Followers
Number of followers on IT Central Station
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
Most Views
From IT Central Station visitors
Most Followed
By IT Central Station users
Most Compared
From IT Central Station visitors

What is Help Desk Software?

When asked to weigh in on the essential features of help desk software, IT Central Station users pointed to customizable workflow automation, escalation mechanisms, and an internal system for creating tickets for issues that end users are dealing with. Other features like templates, scripts, and decision trees were also useful, along with notifications, reporting, and scheduling. A knowledge base is an important aspect of help desk software for end users to utilize, and mobile applications that afford users the ability to raise tickets on the go are also of great value. These same applications enable the end users to receive, address, and answer these tickets mobily as well.

Best Help Desk Software: Comparison & Reviews

Q&A Forum

Help Desk Software Articles

316

3
Senior IT Service Management & ServiceNow Consultant
Expert in facilitating realistic sustainable DevOps success via Agile IT services, Lean ITSM processes: 25 yrs IT leadership experience, 15 yrs IT Service Management (ITSM) transformation, IT business process improvement and ITIL design/implementation consulting experience. Broad base of... more>>
8
TOP 5
SR. ITSM/BSM Consultant (Remedy)
Broad experience planning, architecting, managing, delivering professional services, presales and technical support of BMC BSM Software solutions for leading companies across many industries and countries. Successful projects OutOfTheBox (OOTB), customizations, integrations and custom... more>>
32
Consultant en organisation & chargé de mission à l'international
• Recommandations auprès de la direction Générale de la SNCF sur la mise en place de plans d’actions régionaux • Consultations et formations dans les pays membres du Conseil de l’Europe sur l’élargissement des Programmes Européens Jeunesse • Analyse des besoins en situation de post-crises... more>>
665
TOP 5
Spiceworks Consultant
Using knowledge from my Cisco, HP, Microsoft, and other platforms and vendors, I've assisted in multiple projects from office start-up and infrastructure build-outs, all the way through continuing maintenance, project close-out, and office shut downs; full life term for IT in all aspects. My... more>>
123
TOP 5
Senior ITSM Consultant
--Certified in DOEACC A - Level from DOEACC Society,New Delhi ,India. --Certified in VB 6.0,Oracle 8i from Cat Technologies,Hyderabad. --Certified BMC Remedy Administrator ARSystem 7.X. --Certification in MS-SQL Server2008 Microsoft Arabia, Riyadh. --Certified ITIL V3 from... more>>
255
IT Governance Senior Consultant
More than 10 years of professional experience, with technical background in management, administration, support and operation of infrastructure systems and networks, mostly based on Microsoft technology, including performance of duties associated with coordination and project management,... more>>
6
Software Engineer
Experienced in implementing and supporting CA Service Desk Manager. Specialties: CA Service Desk, CA IT Client Manager and ITIL processes.
313
Senior Consultant/Project Manager
- An astute professional with over 20 years of experience in IT Project Management, IT Infrastructure Management & Service Delivery, Networking & Systems Administration with technical expertise in the implementation, operations and support functions of mission-critical business solutions... more>>
Reviewed ManageEngine ServiceDesk Plus: We use it for ticket logging. I'd like more automation.
205
TOP 10
Remedy Consultant
4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically... more>>
2,063
TOP 10POPULAR
Senior Consultant
I consider myself a dynamic and hard working person. I try to keep my working and leisure time at balance in order to give my best in both. Being highly results-oriented and a fast learner I have had a fast career progression in my first employer but I keep working hard to excel and exceed... more>>
695
Business Intelligence Analyst & Developer
Commitment. Communication. Competence. Initiative. Focus. Responsibility. Resourceful. Vision. Passionately curious.
178
Started career as a Service Desk Analyst with a Service Desk team for a leading airline from UK. After 1.5 years, took over the Quality Assessment responsibility for the same service desk and worked on this role for 6 months. Developed an inclination towards performance and availability... more>>
303
HP Service Manager Technical Lead @ PepsiCo
Experienced HP Service Manager Developer, ITIL Certified, Team Lead and overall good person. :-)
Reviewed Micro Focus Service Manager: All service desks and backline teams utilize it for...
2,393
TOP 10POPULAR
Director of Operations
I have over 15 years working with ITSM solutions, specially related to improving service quality but without direct impact on budget limitations. WIth knowledge, experience, technology and the right team it is possible to deliver a better IT service within the organizations. Especializações:... more>>
Reviewed CA Unified Infrastructure Management: With its predefined menu of items to collect and...
627
BMC Remedy/ITSM Administrator and Consultant
Since 1996 I have been a Remedy consultant for a variety of organisations including: Brunel University BNP Paribas EUROCONTROL with experience in the ITSM Suite and custom applications. I also have many years experience in the User Support role dealing with a wide variety of users and... more>>
195
*Experience in requirement gathering, analysis, estimation, design, development, testing and implementation. *Customization and development of Service Now applications. *Extensive experience in various client and server side scripting in ServiceNow. *Experience in working on various... more>>
1,463
TOP 20
Managing Director
15+ years experience in enterprise IT management in ITSM, BSM, CMDB and Enterprise Software development and delivery. Experience in building a company from inception to execution, including all business development activities, Software development, Operations and delivery. Working closely with... more>>
432
TOP 20
e-Commerce Consultant
Focused on: - e-commerce startups - product & project management - cross functional teams - business processes optimisation - KPI's
372
Software Consultant - Executive Director
• Dual language M.Sc. degree in Master of Sciences in Electronic and Computer Engineering (with Europass Diploma Supplement) • Developer with the ability to understand business needs • Proper understanding of business and technical challenges of an enterprise • Six years experience in HP... more>>
Reviewed Micro Focus Service Manager: I like the general behaviour but it wasn't always...
511
IT freelancer/consultant
Over ten years of IT experience in system analysis and management in a Fortune 500 company. Extensive involvement in infrastructure facilities, server, SAN, and network support. Strong background in financial and operational aspects of IT infrastructure. Immaculate work ethic and personal integrity.
552
TOP 20
Specialties: Customer Care Operations and Technology, HR Shared Services Operations and Technology, Customer Experience Assessment, Computer Telephony Integration, RightNow CRM, Salesforce.com and ServiceMax. KCS Practices Certified, Certified Service Cloud Consultant, Certified ServiceMax... more>>
Reviewed Salesforce Service Cloud: The cloud infrastructure helps to speed up...
331
TOP 20
I am a result-oriented customer-centric IT professional with entrepreneur and engineer mindset with over 7 years of experience which includes Cloud Technologies, Agile Development Methodologies, Project Management, Product Development, direct/indirect customer support, market research, supplier... more>>
Reviewed Salesforce Service Cloud: The two most valuable features for us are the...
727
Business Process Consultant
Training & Certifications: Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Force.com Developer Salesforce Certified Platform App Builder Geslaagd Assessment bij Dewitt & Morel als People/Project Manager Business Presentation... more>>
1,006
Director of Client Success, Co-Founder
Co-Founder and Director of The Chat Shop. e: hello@thechatshop.com p: +4420 3567 1037
122
Senior Consultant
Proven expertise in ITSM consulting with an objective to create value for customers. Extensively worked on ITIL Process and ITSM tool implementations. Subject Matter Expert for Service Request Management (SRM). Sound knowledge of ITSM, SLM, CMDB, Dashboard and Analytics. Hands-on with... more>>
190
IT Consultant - SNOW
Experienced IT professional with over 8 years of professional experience in IT service management, asset management, software development, process improvement, release management, and business analysis. Accomplished leader with proven ability to deliver high quality IT products and services on... more>>
1,373
POPULAR
Senior Consultant
Certified ServiceNow consultant and certified JEE developer. Highly professional and independent individual with banking experiences and interested in system integrations.

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