To help you compare the best functional testing tools, IT Central Station ranked them based on hundreds of real user reviews, from our esteemed community of enterprise technology professionals. You'll find comparisons of pricing, performance, features, stability and many other criteria. Read below to find out what your peers have to say about functional testing vendors such as Micro Focus, Tricentis, Sauce Labs, SmartBear and others.
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score.
The score is calculated as follows: The product with the highest count in each area gets the highest available score.
(20 points for Reviews; 16 points for Views, Comparisons, and Followers.)
Every other product gets assigned points based on its total in proportion to the #1 product in
that area. For example, if a product has 80% of the number of reviews compared to the product
with the most reviews then the product's score for reviews would be 20% (weighting factor) *
80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our
rating scale of 1-10. If a product has fewer than ten reviews, the point contribution
for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews;
two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old,
as well as those written by resellers, are completely excluded from the ranking algorithm.
When asked to weigh in on the essential features of help desk software, IT Central Station users pointed to customizable workflow automation, escalation mechanisms, and an internal system for creating tickets for issues that end users are dealing with. Other features like templates, scripts, and decision trees were also useful, along with notifications, reporting, and scheduling. A knowledge base is an important aspect of help desk software for end users to utilize, and mobile applications that afford users the ability to raise tickets on the go are also of great value. These same applications enable the end users to receive, address, and answer these tickets mobily as well.
Senior IT Service Management & ServiceNow Consultant
Expert in facilitating realistic sustainable DevOps success via Agile IT services, Lean ITSM processes:
25 yrs IT leadership experience, 15 yrs IT Service Management (ITSM) transformation, IT business process improvement and ITIL design/implementation consulting experience. Broad base of... more>>
Broad experience planning, architecting, managing, delivering professional services, presales and technical support of BMC BSM Software solutions for leading companies across many industries and countries.
Successful projects OutOfTheBox (OOTB), customizations, integrations and custom... more>>
Consultant en organisation & chargé de mission à l'international
• Recommandations auprès de la direction Générale de la SNCF sur la mise en place de plans d’actions régionaux
• Consultations et formations dans les pays membres du Conseil de l’Europe sur l’élargissement des Programmes Européens Jeunesse
• Analyse des besoins en situation de post-crises... more>>
Using knowledge from my Cisco, HP, Microsoft, and other platforms and vendors, I've assisted in multiple projects from office start-up and infrastructure build-outs, all the way through continuing maintenance, project close-out, and office shut downs; full life term for IT in all aspects.
More than 10 years of professional experience, with technical background in management, administration, support and operation of infrastructure systems and networks, mostly based on Microsoft technology, including performance of duties associated with coordination and project management,... more>>
- An astute professional with over 20 years of experience in IT Project Management, IT Infrastructure Management & Service Delivery, Networking & Systems Administration with technical expertise in the implementation, operations and support functions of mission-critical business solutions... more>>
4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically... more>>
I consider myself a dynamic and hard working person. I try to keep my working and leisure time at balance in order to give my best in both. Being highly results-oriented and a fast learner I have had a fast career progression in my first employer but I keep working hard to excel and exceed... more>>
Started career as a Service Desk Analyst with a Service Desk team for a leading airline from UK. After 1.5 years, took over the Quality Assessment responsibility for the same service desk and worked on this role for 6 months. Developed an inclination towards performance and availability... more>>
I have over 15 years working with ITSM solutions, specially related to improving service quality but without direct impact on budget limitations.
WIth knowledge, experience, technology and the right team it is possible to deliver a better IT service within the organizations.
Since 1996 I have been a Remedy consultant for a variety of organisations including:
with experience in the ITSM Suite and custom applications.
I also have many years experience in the User Support role dealing with a wide variety of users and... more>>
*Experience in requirement gathering, analysis, estimation, design, development, testing and implementation.
*Customization and development of Service Now applications.
*Extensive experience in various client and server side scripting in ServiceNow.
*Experience in working on various... more>>
15+ years experience in enterprise IT management in ITSM, BSM, CMDB and Enterprise Software development and delivery.
Experience in building a company from inception to execution, including all business development activities, Software development, Operations and delivery.
Working closely with... more>>
• Dual language M.Sc. degree in Master of Sciences in Electronic and Computer Engineering (with Europass Diploma Supplement)
• Developer with the ability to understand business needs
• Proper understanding of business and technical challenges of an enterprise
• Six years experience in HP... more>>
Over ten years of IT experience in system analysis and management in a Fortune 500 company. Extensive involvement in infrastructure facilities, server, SAN, and network support. Strong background in financial and operational aspects of IT infrastructure. Immaculate work ethic and personal integrity.
I am a result-oriented customer-centric IT professional with entrepreneur and engineer mindset
with over 7 years of experience which includes Cloud Technologies, Agile Development
Methodologies, Project Management, Product Development, direct/indirect customer support, market research, supplier... more>>
Proven expertise in ITSM consulting with an objective to create value for customers.
Extensively worked on ITIL Process and ITSM tool implementations.
Subject Matter Expert for Service Request Management (SRM).
Sound knowledge of ITSM, SLM, CMDB, Dashboard and Analytics.
Hands-on with... more>>
Experienced IT professional with over 8 years of professional experience in IT service management, asset management, software development, process improvement, release management, and business analysis. Accomplished leader with proven ability to deliver high quality IT products and services on... more>>