Help desk software report from it central station 2017 09 02 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
227,901 professionals have used our research on 5,829 solutions.
Chart Key
Average Rating
Average rating based on reviews
Views
Number of total page views
Comparisons
Number of times compared to another product
Reviews
Total number of reviews on IT Central Station
Followers
Number of followers on IT Central Station
The total ranking of a product (and the bar length) is based on a weighted aggregate ranking. For Views, Comparisons, Reviews, and Followers the score is calculated as follows: The product with the highest count in each area gets the highest available score of 17.5 points. Every other product gets assigned points based on its total in proportion to the #1 product in the category. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score and bar length for reviews would be 17.5% (weighting factor) * 80% = 14.
In the final section, Average Rating, there are 30 points available to each product independent of the other products.
Reviews and ratings that are more than 24 months old, as well as those by resellers, are excluded
Most Views
From IT Central Station visitors
Most Reviews
Within the last 24 months
Most Followed
By IT Central Station users
Most Compared
From IT Central Station visitors

What is Help Desk Software?

When asked to weigh in on the essential features of help desk software, IT Central Station users pointed to customizable workflow automation, escalation mechanisms, and an internal system for creating tickets for issues that end users are dealing with. Other features like templates, scripts, and decision trees were also useful, along with notifications, reporting, and scheduling. A knowledge base is an important aspect of help desk software for end users to utilize, and mobile applications that afford users the ability to raise tickets on the go are also of great value. These same applications enable the end users to receive, address, and answer these tickets mobily as well.

Help Desk Software Reviews

Read reviews of Help Desk Software that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Help desk software report from it central station 2017 09 02 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
227,901 professionals have used our research on 5,829 solutions.
Help desk software report from it central station 2017 09 02 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
227,901 professionals have used our research on 5,829 solutions.

Help Desk Software Questions

Manager of IT Connectivity at a healthcare company with 51-200 employees
C50f5137 5731 494b 83b5 4746b57fff7b avatar
Leon Pyron
Real User
MIS Supervisor at a energy/utilities company with 1,001-5,000 employees
Jeevan chaukar li?1414331331
Jeevan ChaukarI have answered this before but adding more comments because I see multiple... more »
Jamie privett li?1420397576
Jamie PrivettI would honestly look into Spiceworks. It is easy to install and migration is... more »
D5a4be1a 2dac 435e a66a fe71bc6fadf5 avatar?1436960922
Alex WyckmansIf it is purely for replacing a Service Desk tool I can recommend ServiceNow... more »
73e77626 e5cc 497d 98dd e0a8685fd482 avatar
16
Consultant en organisation & chargé de mission à l'international
• Recommandations auprès de la direction Générale de la SNCF sur la mise en place de plans d’actions régionaux • Consultations et formations dans les pays membres du Conseil de l’Europe sur l’élargissement des Programmes Européens Jeunesse • Analyse des besoins en situation de post-crises... more>>
Fazal ur rehman shah li?1414334820
266
Senior Consultant/Project Manager
- An astute professional with over 20 years of experience in IT Project Management, IT Infrastructure Management & Service Delivery, Networking & Systems Administration with technical expertise in the implementation, operations and support functions of mission-critical business solutions... more>>
Reviewed ManageEngine ServiceDesk Plus: We use it for ticket logging. I'd like more automation.
B6d9ff08 dc3e 41f1 b0da e32e11cc36ca avatar
1,319
TOP 5POPULAR
Senior Consultant
I consider myself a dynamic and hard working person. I try to keep my working and leisure time at balance in order to give my best in both. Being highly results-oriented and a fast learner I have had a fast career progression in my first employer but I keep working hard to excel and exceed... more>>
3e410fe5 303c 41ac 93c6 294873e0fbdd avatar?1437013670
630
TOP 5
Spiceworks Consultant
Using knowledge from my Cisco, HP, Microsoft, and other platforms and vendors, I've assisted in multiple projects from office start-up and infrastructure build-outs, all the way through continuing maintenance, project close-out, and office shut downs; full life term for IT in all aspects. My... more>>
Anonymous avatar x100
120
TOP 10
Senior ITSM Consultant
--Certified in DOEACC A - Level from DOEACC Society,New Delhi ,India. --Certified in VB 6.0,Oracle 8i from Cat Technologies,Hyderabad. --Certified BMC Remedy Administrator ARSystem 7.X. --Certification in MS-SQL Server2008 Microsoft Arabia, Riyadh. --Certified ITIL V3 from... more>>
Fbc40070 baa7 410f a0a8 224528b510a7 avatar?1437380287
1,168
Managing Director
15+ years experience in enterprise IT management in ITSM, BSM, CMDB and Enterprise Software development and delivery. Experience in building a company from inception to execution, including all business development activities, Software development, Operations and delivery. Working closely with... more>>
Reviewed Micro Focus AppPulse Suite: It allows us to determine whether features in our...
C70bd193 9faf 494e 8092 7e19eba1a5af avatar
11
IT Governance Senior Consultant
More than 10 years of professional experience, with technical background in management, administration, support and operation of infrastructure systems and networks, mostly based on Microsoft technology, including performance of duties associated with coordination and project management,... more>>
Adfff5c9 6faa 4b01 9131 38e58ef5c89a avatar
23
TOP 20
Senior ICT Consultant
Reviewed ManageEngine ServiceDesk Plus: Using this solution, we have had a positive...
E681186b c372 4282 99da da540d78fa17 avatar
14
TOP 20
Senior ICT Consultant
Reviewed ManageEngine ServiceDesk Plus: Integrates ICT project management to our IT business.
43f405c0 44a3 433b b7fa a5e12342b9d5 avatar?1449466195
199
TOP 20
Remedy Consultant
4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically... more>>
B96315a9 e20a 499a adfe 6af7a3c289db avatar?1437347278
2,376

3
TOP 20POPULAR
Director of Operations
I have over 15 years working with ITSM solutions, specially related to improving service quality but without direct impact on budget limitations. WIth knowledge, experience, technology and the right team it is possible to deliver a better IT service within the organizations. Especializações:... more>>
Reviewed CA Unified Infrastructure Management: With its predefined menu of items to collect and...
Fa4bf4f0 282a 4d2c 8347 e0ff48178cc0 avatar?1456661780
595
BMC Remedy/ITSM Administrator and Consultant
Since 1996 I have been a Remedy consultant for a variety of organisations including: Brunel University BNP Paribas EUROCONTROL with experience in the ITSM Suite and custom applications. I also have many years experience in the User Support role dealing with a wide variety of users and... more>>
1873a050 f42e 4044 a45f f2732c14ea78 avatar
427
e-Commerce Consultant
Focused on: - e-commerce startups - product & project management - cross functional teams - business processes optimisation - KPI's
David kara li?1429517586
370
Software Consultant - Executive Director
• Dual language M.Sc. degree in Master of Sciences in Electronic and Computer Engineering (with Europass Diploma Supplement) • Developer with the ability to understand business needs • Proper understanding of business and technical challenges of an enterprise • Six years experience in HP... more>>
Reviewed Micro Focus Service Manager: I like the general behaviour but it wasn't always...
D40e0682 1603 49c0 9f91 02c52c9c034c avatar?1451321292
508
IT freelancer/consultant
Over ten years of IT experience in system analysis and management in a Fortune 500 company. Extensive involvement in infrastructure facilities, server, SAN, and network support. Strong background in financial and operational aspects of IT infrastructure. Immaculate work ethic and personal integrity.
E211cde6 3246 4ead a9e5 eb15f266f83d avatar?1447793130
550
Specialties: Customer Care Operations and Technology, HR Shared Services Operations and Technology, Customer Experience Assessment, Computer Telephony Integration, RightNow CRM, Salesforce.com and ServiceMax. KCS Practices Certified, Certified Service Cloud Consultant, Certified ServiceMax... more>>
Reviewed Salesforce Service Cloud: The cloud infrastructure helps to speed up...
5a38c706 5119 49d5 960a b8bac10579af avatar?1450944888
326
Salesforce Consultant
I like to innovate things and help others by adding value to processes with simplification and productivity tricks. I moved to Salesforce Consultancy after 1,5 years of Intranet Application Development and Support, working with clients to integrate with various Salesforce.com products and... more>>
Reviewed Salesforce Service Cloud: The two most valuable features for us are the...
D9571bb5 f367 4d67 aa1e be2cd90b0a30 avatar?1451161096
708
Business Process Consultant
Training & Certifications: Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Force.com Developer Salesforce Certified Platform App Builder Geslaagd Assessment bij Dewitt & Morel als People/Project Manager Business Presentation... more>>
9325632a 1b77 4db7 97de 5cddeaddf34b avatar?1452780414
915

6
Director of Client Success, Co-Founder
Co-Founder and Director of The Chat Shop. e: hello@thechatshop.com p: +4420 3567 1037
Cf785def 0022 4a9c a9bb 4482effefa91 avatar?1453382779
183
Anonymous avatar x100
9
Consultant en organisation & chargé de mission à l'international
Anonymous avatar x100
5
Technology Consultant
Anonymous avatar x100
116
Senior Consultant
Proven expertise in ITSM consulting with an objective to create value for customers. Extensively worked on ITIL Process and ITSM tool implementations. Subject Matter Expert for Service Request Management (SRM). Sound knowledge of ITSM, SLM, CMDB, Dashboard and Analytics. Hands-on with... more>>
Anonymous avatar x100
187
IT Consultant - SNOW
Experienced IT professional with over 8 years of professional experience in IT service management, asset management, software development, process improvement, release management, and business analysis. Accomplished leader with proven ability to deliver high quality IT products and services on... more>>
Anonymous avatar x100
1,229
POPULAR
Senior Consultant
Certified ServiceNow consultant and certified JEE developer. Highly professional and independent individual with banking experiences and interested in system integrations.
Stuart crann li?1423646749
913
Service Management Consultant
Reviewed Micro Focus Service Manager: Supports ITIL v3. Nothing comes close.

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