Help desk software report from it central station 2017 03 25
Find out what your peers are saying about ServiceNow, Zendesk, Spiceworks and others in Help Desk Software.
203,254 professionals have used our research on 5,498 solutions.
Chart Key
Average Rating
Average rating based on reviews
Number of total page views
Number of times compared to another product
Total number of reviews on IT Central Station
Number of followers on IT Central Station
The total ranking of a product (and the bar length) is based on a weighted aggregate ranking. For Views, Comparisons, Reviews, and Followers the score is calculated as follows: The product with the highest count in each area gets the highest available score of 17.5 points. Every other product gets assigned points based on its total in proportion to the #1 product in the category. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score and bar length for reviews would be 17.5% (weighting factor) * 80% = 14.
In the final section, Average Rating, there are 30 points available to each product independent of the other products.
Reviews and ratings that are more than 24 months old, as well as those by resellers, are excluded from the rankings.
Most Views
From IT Central Station visitors
Most Reviews
Within the last 24 months
Most Followed
By IT Central Station users
Most Compared
From IT Central Station visitors

What is Help Desk Software?

When asked to weigh in on the essential features of help desk software, IT Central Station users pointed to customizable workflow automation, escalation mechanisms, and an internal system for creating tickets for issues that end users are dealing with. Other features like templates, scripts, and decision trees were also useful, along with notifications, reporting, and scheduling. A knowledge base is an important aspect of help desk software for end users to utilize, and mobile applications that afford users the ability to raise tickets on the go are also of great value. These same applications enable the end users to receive, address, and answer these tickets mobily as well.

Help Desk Software Reviews

Read reviews of Help Desk Software that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Help desk software report from it central station 2017 03 25
Find out what your peers are saying about ServiceNow, Zendesk, Spiceworks and others in Help Desk Software.
203,254 professionals have used our research on 5,498 solutions.
Help desk software report from it central station 2017 03 25
Find out what your peers are saying about ServiceNow, Zendesk, Spiceworks and others in Help Desk Software.
203,254 professionals have used our research on 5,498 solutions.

Help Desk Software QuestionsAsk the community a question

Ddp 8148
Ariel Lindenfeld
Community Mgr
Sr. Director of Community
IT Central Station
Mar 28 2017
43f405c0 44a3 433b b7fa a5e12342b9d5 avatar?1449466195
Sumit VasudevFirst of all Help Desk software should be easy to use and user friendly.... more »
Edf8d64b 2790 40e3 ba13 4d8b0baa8824 avatar?1449245547
Vivian MillerFlexibility and workflow automation are the things that I look for when... more »
1cc11b77 fb2b 45da b8e1 caaaacc64493 avatar
J.V. Tuazon, CPMIdeally, it should be easy to use, simple to set up, and it should have... more »
Manager of IT Connectivity at a healthcare company with 51-200 employees
C50f5137 5731 494b 83b5 4746b57fff7b avatar
Leon Pyron
Real User
MIS Supervisor at a energy/utilities company with 1,000-5,000 employees
Oct 26 2016
Jeevan chaukar li?1414331331
Jeevan ChaukarI have answered this before but adding more comments because I see multiple... more »
Jamie privett li?1420397576
Jamie PrivettI would honestly look into Spiceworks. It is easy to install and migration is... more »
D5a4be1a 2dac 435e a66a fe71bc6fadf5 avatar?1436960922
Alex WyckmansIf it is purely for replacing a Service Desk tool I can recommend ServiceNow... more »
Dirk wijnbeek li?1430306780
Dirk Wijnbeek
Real User
Product Manager at a tech services company with 1,000-5,000 employees
Lawrence ng li?1414331002
Lawrence Ng
IT Project Analyst at a non-profit with 51-200 employees
Fazal ur rehman shah li?1414334820
Senior Consultant/Project Manager
- An astute professional with over 20 years of experience in IT Project Management, IT Infrastructure Management & Service Delivery, Networking & Systems Administration with technical expertise in the implementation, operations and support functions of mission-critical business solutions... more>>
Reviewed ManageEngine ServiceDesk Plus: We use it for ticket logging. I'd like more automation.
B6d9ff08 dc3e 41f1 b0da e32e11cc36ca avatar
Senior Consultant
I consider myself a dynamic and hard working person. I try to keep my working and leisure time at balance in order to give my best in both. Being highly results-oriented and a fast learner I have had a fast career progression in my first employer but I keep working hard to excel and exceed... more>>
1873a050 f42e 4044 a45f f2732c14ea78 avatar
e-Commerce Consultant
Focused on: - e-commerce startups - product & project management - cross functional teams - business processes optimisation - KPI's
Aa16dff1 9d34 41ea 96da bcc6d28aff1e avatar
Senior Technical Consultant
Reviewed Quest Foglight: We have had no stability issues.
Anonymous avatar x100
TOP 10
Senior ITSM Consultant
--Certified in DOEACC A - Level from DOEACC Society,New Delhi ,India. --Certified in VB 6.0,Oracle 8i from Cat Technologies,Hyderabad. --Certified BMC Remedy Administrator ARSystem 7.X. --Certification in MS-SQL Server2008 Microsoft Arabia, Riyadh. --Certified ITIL V3 from... more>>
A8d3a0ea acc2 4d9b 81d6 a3463b109abc avatar
TOP 20
Senior Consultant
7b64faf1 7ff0 46c3 a764 bef49aed89b3 avatar
TOP 20
Senior Consultant
Reviewed HPE Service Anywhere [EOL]: One of the best features is the ease of use Out of...
Anonymous avatar x100
IT Consultant - SNOW
Experienced IT professional with over 8 years of professional experience in IT service management, asset management, software development, process improvement, release management, and business analysis. Accomplished leader with proven ability to deliver high quality IT products and services on... more>>
43f405c0 44a3 433b b7fa a5e12342b9d5 avatar?1449466195
TOP 20
Remedy Consultant
4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically... more>>
3e410fe5 303c 41ac 93c6 294873e0fbdd avatar?1437013670
TOP 20
Spiceworks Consultant
Using knowledge from my Cisco, HP, Microsoft, and other platforms and vendors, I've assisted in multiple projects from office start-up and infrastructure build-outs, all the way through continuing maintenance, project close-out, and office shut downs; full life term for IT in all aspects. My... more>>
B96315a9 e20a 499a adfe 6af7a3c289db avatar?1437347278

Director of Operations
I have over 15 years working with ITSM solutions, specially related to improving service quality but without direct impact on budget limitations. WIth knowledge, experience, technology and the right team it is possible to deliver a better IT service within the organizations. Especializações:... more>>
Reviewed CA Unified Infrastructure Management: With its predefined menu of items to collect and...
Fa4bf4f0 282a 4d2c 8347 e0ff48178cc0 avatar?1456661780
BMC Remedy/ITSM Administrator and Consultant
Since 1996 I have been a Remedy consultant for a variety of organisations including: Brunel University BNP Paribas EUROCONTROL with experience in the ITSM Suite and custom applications. I also have many years experience in the User Support role dealing with a wide variety of users and... more>>
David kara li?1429517586
Software Consultant - Executive Director
• Dual language M.Sc. degree in Master of Sciences in Electronic and Computer Engineering (with Europass Diploma Supplement) • Developer with the ability to understand business needs • Proper understanding of business and technical challenges of an enterprise • Six years experience in HP... more>>
D40e0682 1603 49c0 9f91 02c52c9c034c avatar?1451321292
IT freelancer/consultant
Over ten years of IT experience in system analysis and management in a Fortune 500 company. Extensive involvement in infrastructure facilities, server, SAN, and network support. Strong background in financial and operational aspects of IT infrastructure. Immaculate work ethic and personal integrity.
E211cde6 3246 4ead a9e5 eb15f266f83d avatar?1447793130
Specialties: Customer Care Operations and Technology, HR Shared Services Operations and Technology, Customer Experience Assessment, Computer Telephony Integration, RightNow CRM, and ServiceMax. KCS Practices Certified, Certified Service Cloud Consultant, Certified ServiceMax... more>>
Reviewed Salesforce Service Cloud: The cloud infrastructure helps to speed up...
5a38c706 5119 49d5 960a b8bac10579af avatar?1450944888
Salesforce Consultant
I like to innovate things and help others by adding value to processes with simplification and productivity tricks. I moved to Salesforce Consultancy after 1,5 years of Intranet Application Development and Support, working with clients to integrate with various products and... more>>
Reviewed Salesforce Service Cloud: The two most valuable features for us are the...
D9571bb5 f367 4d67 aa1e be2cd90b0a30 avatar?1451161096
Business Process Consultant
Training & Certifications: Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Developer Salesforce Certified Platform App Builder Geslaagd Assessment bij Dewitt & Morel als People/Project Manager Business Presentation... more>>
9325632a 1b77 4db7 97de 5cddeaddf34b avatar?1452780414

Director of Client Success, Co-Founder
Co-Founder and Director of The Chat Shop. e: p: +4420 3567 1037
Cf785def 0022 4a9c a9bb 4482effefa91 avatar?1453382779
Anonymous avatar x100
Consultant en organisation & chargé de mission à l'international
Anonymous avatar x100
Senior Consultant
Reviewed CA Service Desk Manager: Important features are...
Anonymous avatar x100
IT Service Management Consultant
Reviewed CA Service Desk Manager: You can fit ITIL incident management into the...
Anonymous avatar x100
Technology Consultant
Anonymous avatar x100
ITIL Process Consultant
Reviewed HPE Service Anywhere [EOL]: Its self-service portal has provided valuable...
Anonymous avatar x100
Senior Consultant
Proven expertise in ITSM consulting with an objective to create value for customers. Extensively worked on ITIL Process and ITSM tool implementations. Subject Matter Expert for Service Request Management (SRM). Sound knowledge of ITSM, SLM, CMDB, Dashboard and Analytics. Hands-on with... more>>
Anonymous avatar x100
Senior Consultant
Certified ServiceNow consultant and certified JEE developer. Highly professional and independent individual with banking experiences and interested in system integrations.
Stuart crann li?1423646749
Service Management Consultant
Reviewed HPE Service Manager: Supports ITIL v3. Nothing comes close.

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