Over 189,743 professionals have used IT Central Station research on enterprise tech.
Here are the best Help Desk Software vendors based on product reviews, ratings, and comparisons.
All reviews and ratings are from real users, validated by our triple authentication process.
The total ranking of a product (and the bar length) is based on a weighted aggregate ranking.
For Views, Comparisons, Reviews, and Followers the score is calculated as follows:
The product with the highest count in each area gets the highest available score of 17.5 points.
Every other product gets assigned points based on its total in proportion to the #1 product in the category.
For example, if a product has 80% of the number of reviews compared to
the product with the most reviews then the product's score and bar length for reviews would be 17.5% (weighting factor) * 80% = 14.
In the final section, Average Rating, there are 30 points available to each product
independent of the other products.
Reviews and ratings that are more than 24 months old, as well as those by resellers, are excluded from the rankings.
When asked to weigh in on the essential features of help desk software, IT Central Station users pointed to customizable workflow automation, escalation mechanisms, and an internal system for creating tickets for issues that end users are dealing with. Other features like templates, scripts, and decision trees were also useful, along with notifications, reporting, and scheduling. A knowledge base is an important aspect of help desk software for end users to utilize, and mobile applications that afford users the ability to raise tickets on the go are also of great value. These same applications enable the end users to receive, address, and answer these tickets mobily as well.
Help Desk Software Reviews
Read reviews of Help Desk Software that are trending in the IT Central Station community:
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- An astute professional with over 20 years of experience in IT Project Management, IT Infrastructure Management & Service Delivery, Networking & Systems Administration with technical expertise in the implementation, operations and support functions of mission-critical business solutions... more>>
I consider myself a dynamic and hard working person. I try to keep my working and leisure time at balance in order to give my best in both. Being highly results-oriented and a fast learner I have had a fast career progression in my first employer but I keep working hard to excel and exceed... more>>
Proven expertise in ITSM consulting with an objective to create value for customers.
Extensively worked on ITIL Process and ITSM tool implementations.
Subject Matter Expert for Service Request Management (SRM).
Sound knowledge of ITSM, SLM, CMDB, Dashboard and Analytics.
Hands-on with... more>>
Since 1996 I have been a Remedy consultant for a variety of organisations including:
with experience in the ITSM Suite and custom applications.
I also have many years experience in the User Support role dealing with a wide variety of users and... more>>
Over ten years of IT experience in system analysis and management in a Fortune 500 company. Extensive involvement in infrastructure facilities, server, SAN, and network support. Strong background in financial and operational aspects of IT infrastructure. Immaculate work ethic and personal integrity.
Experienced IT professional with over 8 years of professional experience in IT service management, asset management, software development, process improvement, release management, and business analysis. Accomplished leader with proven ability to deliver high quality IT products and services on... more>>
4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically... more>>
Using knowledge from my Cisco, HP, Microsoft, and other platforms and vendors, I've assisted in multiple projects from office start-up and infrastructure build-outs, all the way through continuing maintenance, project close-out, and office shut downs; full life term for IT in all aspects.
I have over 15 years working with ITSM solutions, specially related to improving service quality but without direct impact on budget limitations.
WIth knowledge, experience, technology and the right team it is possible to deliver a better IT service within the organizations.
• Dual language M.Sc. degree in Master of Sciences in Electronic and Computer Engineering (with Europass Diploma Supplement)
• Developer with the ability to understand business needs
• Proper understanding of business and technical challenges of an enterprise
• Six years experience in HP... more>>
I like to innovate things and help others by adding value to processes with simplification and productivity tricks.
I moved to Salesforce Consultancy after 1,5 years of Intranet Application Development and Support, working with clients to integrate with various Salesforce.com products and... more>>