Most Helpful Review
It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It's all today portal-based which is a good feature for us."
"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."
"A reliable, time-saving tool for providing accurate layer 2 and layer 3 network mappings."
"Chain management is a good feature. I don't get it on other solutions."
"Enables maps to be drawn out."
"It's a smaller solution so tools are not as advanced as you would find in a larger solution"
"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."
"Support needs to improve for the installed product and some of the reporting could be more flexible to provide more complete cataloging."
"It would be nice if the setup was a little simpler. Also, if the solution could provide more training materials for new people coming into our company so they can quickly learn how to use the functionalities."
"The IP interface brief isn't consistent."
Pricing and Cost Advice
Information Not Available
"The product is expensive, but less expensive than some of the competition and worth the price."
Questions from the Community
Top Answer: It's all today portal-based which is a good feature for us.
Top Answer: There are a lot of expectations if you compare this product with other solutions like SolarWinds, for example. That is a very advanced tools, and it's not fair to set that expectation on the smaller… more »
Top Answer: The solution is a network representation of the entire L2 level network diagrams, and it also gives notification triggers as to how we want to monitor the network diagramming, which is one of the uses… more »
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Earn 20 points
out of 106 in Network Monitoring Software
Average Words per Review
out of 17 in Network Troubleshooting
Average Words per Review
Compared 31% of the time.
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HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.
With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.
Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.
Intermapper runs on Mac, Windows, and Linux.
Monitor up to 500 devices free for 30 days by visiting https://www.helpsystems.com/cta/start-your-free-intermapper-trial. You can also get started with our free 10-device version: https://www.helpsystems.com/ct...
Managing today’s networks with yesterday’s manual processes is no longer a viable solution. NetBrain’s network automation platform provides actionable insights into your network to help you make better and faster decisions - particularly when you’re troubleshooting, securing, and making changes to the network.
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|Greater Media Detroit, University of British Columbia, Don's Farm Supply||CompuCon, TD Ameritrade, Move Inc.|
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Computer Software Company34%
Comms Service Provider17%
Financial Services Firm6%
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