We performed a comparison between IDERA Uptime Infrastructure Monitor and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"The visibility features are great."
"The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"We have an Agile environment and using Jira makes it easy to adhere to Agile best practices."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"This is a flexible tool for logging and tracking issues efficiently."
"Two features I like about Jira are its ticketing system and its compatibility with Confluence. Also, the Knowledge Base is one of the more valuable features that would really benefit us."
"The Wi-Fi side needs improvement."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"Jira Service Management should be more user-friendly."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"The documentation needs improving, it's difficult to find specific procedures."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"Integration could be improved."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"The deployment can be a bit complex, especially for those who are not technical."
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IDERA Uptime Infrastructure Monitor is ranked 61st in Network Monitoring Software with 5 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IDERA Uptime Infrastructure Monitor is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IDERA Uptime Infrastructure Monitor is most compared with , whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud.
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