"If we make a change to a job and I want to pull a drive off of a set of computers, I can do it without having to leave my desk. Before we started using the solution, I would have had to go to every machine. That was a much more cumbersome way of handling it."
"All of Desktop Central's features are valuable, especially its simplicity."
"We can scale the product."
"In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good."
"The stability is great."
"ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth."
"The initial setup process is good."
"Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers."
"Has good functionality and is user-friendly."
"It would be nice if it were a little easier to maneuver around the patch management. I would like to use that more, but it got very cumbersome and complicated when I tried to use it in the past. I haven't used that much since then."
"The solution should be better at integrating with other solutions."
"I would like to have the option to install the agent remotely."
"There are occasional glitches."
"Tech support is mediocre at best."
"ManageEngine could be improved by giving customers an option to perform certain actions proactively. Since I was a consultant, I worked on different products and some had advantages over ManageEngine. For example, proactive remediation—you want to proactively check something on the computers and run the script. In ManageEngine, you have the option to run the script, but Intune has the option to do so proactively. ManageEngine doesn't have this. You should have the option to act proactively, not just going ahead and fixing it once it's done. Proactive remediation should be a feature."
"I would like to see them come out with a SaaS version of the product in the future."
"The reporting analytics could improve in ManageEngine Desktop Central. However, there are some third-party add-ins or modules you can purchase to do reporting analytics."
"Improvement should be done as per customer requirements."
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KACE Desktop Authority is ranked 4th in Client Desktop Management while ManageEngine Endpoint Central is ranked 1st in Client Desktop Management with 59 reviews. KACE Desktop Authority is rated 10.0, while ManageEngine Endpoint Central is rated 8.2. The top reviewer of KACE Desktop Authority writes "Saves me time and effort when adding and subtracting drives, and Premier Support handles updates". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". KACE Desktop Authority is most compared with , whereas ManageEngine Endpoint Central is most compared with Microsoft Intune, Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro and ManageEngine Patch Manager Plus.
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