Compare Masergy Cloud Contact Center vs. RCN Hosted Voice

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Pricing and Cost Advice
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"We're okay with the pricing and licensing... It's based on the number of extensions.""We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features and on the dollars side. It prompted our people to say they hadn't seen numbers so low for the services you get.""For us, the monthly price was 38 percent lower. We were paying somewhere between $5,600 and $5,800 every month for voice and data. We got it down to about $4,000 with tax."

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130
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84
Reviews
0
Average Words per Review
0
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Views
660
Comparisons
34
Reviews
3
Average Words per Review
2,276
Rating
9.3
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Masergy
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Overview

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

RCN Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. RCN Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.

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Sample Customers
Essen Health Care, EurostarCiti Open Tournament
Company Size
No Data Available
REVIEWERS
Small Business86%
Midsize Enterprise14%

Masergy Cloud Contact Center is ranked 13th in Hosted and Cloud Based VoIP while RCN Hosted Voice is ranked 1st in Hosted and Cloud Based VoIP with 2 reviews. Masergy Cloud Contact Center is rated 0.0, while RCN Hosted Voice is rated 9.6. On the other hand, the top reviewer of RCN Hosted Voice writes "Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate". Masergy Cloud Contact Center is most compared with RingCentral Office, whereas RCN Hosted Voice is most compared with .

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