Compare Medallia vs. Relay Network

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Medallia Logo
28 views|24 comparisons
Relay Network Logo
54 views|38 comparisons
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Views
28
Comparisons
24
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0
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Views
54
Comparisons
38
Reviews
0
Average Words per Review
0
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Medallia
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Relay Network
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Relay Network enables you to engage your customers with personalized mobile experiences on a secure, interactive channel that increases revenue, reduces costs, and improves outcomes. All with nothing to download.

Offer
Learn more about Medallia
Learn more about Relay Network
Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of AmericaCitizens Bank, Direct Energy, Independence Blue Cross, Travel Leaders

Medallia is ranked 17th in Customer Experience Management while Relay Network is ranked 13th in Customer Experience Management. Medallia is rated 0.0, while Relay Network is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer Experience, whereas Relay Network is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.