Compare Medallia vs. User Replay

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Medallia Logo
28 views|24 comparisons
User Replay Logo
153 views|76 comparisons
Ranking
Views
28
Comparisons
24
Reviews
0
Average Words per Review
0
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Views
153
Comparisons
76
Reviews
0
Average Words per Review
0
Rating
N/A
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Medallia
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User Replay
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

UserReplay's customer experience analytics solution enables businesses to discover the truth about their customers' digital experience. It combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetizes their impact. This helps improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.
Offer
Learn more about Medallia
Learn more about User Replay
Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of AmericaSecurity Service Federal Credit Union, Raymond James, Great Lakes, ACHICA, MUSTO, Cofunds, Direct Ferries

Medallia is ranked 17th in Customer Experience Management while User Replay is ranked 8th in Customer Experience Management. Medallia is rated 0.0, while User Replay is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer Experience, whereas User Replay is most compared with FullStory.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.