Compare Mediawide vs. Oracle Service Cloud

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"This is definitely an expensive product compared to others on the market."

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442,845 professionals have used our research since 2012.
Ranking
17th
Views
59
Comparisons
8
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
Views
1,341
Comparisons
894
Reviews
6
Average Words per Review
185
Avg. Rating
9.0
Popular Comparisons
Compared 27% of the time.
Compared 14% of the time.
Also Known As
Oracle RightNow
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Mediawide
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Oracle
Overview

Mediawide Creative Management Platform (CMP) is a user-friendly application designed to be easy enough for a marketer or an advertising professional who may not have any coding knowledge. At the same time design pros with advanced skills can templatize, store and scale their work by automating the time-consuming redundant production tasks.

https://www.mediawide.com/creative-management-platform

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
General Motors, Genentech, Nissan, Rooms2Go, Qatar Airways, Nest RealtyPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company57%
Marketing Services Firm13%
Comms Service Provider5%
Manufacturing Company4%
Company Size
No Data Available
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
Mediawide is ranked 17th in Marketing Management while Oracle Service Cloud is ranked 2nd in Marketing Management with 5 reviews. Mediawide is rated 0.0, while Oracle Service Cloud is rated 8.8. On the other hand, the top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". Mediawide is most compared with , whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud.

See our list of best Marketing Management vendors.

We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.