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Compare Mediawide vs. Oracle Service Cloud

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Mediawide Logo
29 views|5 comparisons
Oracle Service Cloud Logo
1,134 views|922 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

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Use our free recommendation engine to learn which Marketing Management solutions are best for your needs.
541,108 professionals have used our research since 2012.
Ranking
18th
Views
29
Comparisons
5
Reviews
0
Average Words per Review
0
Rating
N/A
6th
Views
1,134
Comparisons
922
Reviews
1
Average Words per Review
275
Rating
6.0
Comparisons
Also Known As
Oracle RightNow
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Mediawide
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Overview

Mediawide Creative Management Platform (CMP) is a user-friendly application designed to be easy enough for a marketer or an advertising professional who may not have any coding knowledge. At the same time design pros with advanced skills can templatize, store and scale their work by automating the time-consuming redundant production tasks.

https://www.mediawide.com/creative-management-platform

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
General Motors, Genentech, Nissan, Rooms2Go, Qatar Airways, Nest Realty
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider11%
Government5%
Healthcare Company5%
Company Size
No Data Available
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
Find out what your peers are saying about Salesforce, Microsoft, Adobe and others in Marketing Management. Updated: October 2021.
541,108 professionals have used our research since 2012.

Mediawide is ranked 18th in Marketing Management while Oracle Service Cloud is ranked 6th in Marketing Management with 1 review. Mediawide is rated 0.0, while Oracle Service Cloud is rated 6.0. On the other hand, the top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". Mediawide is most compared with , whereas Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Vlocity and Freshdesk.

See our list of best Marketing Management vendors.

We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.