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Microsoft Azure Language Understanding vs ServiceNow Virtual Agent comparison

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Use Microsoft Azure Language Understanding?
Ronald ONeal
It has freed up resources and helped reduce staff, saving us money
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with... Read more →
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    Ranking
    5th
    out of 9 in Chatbot Development Platforms
    Views
    2,131
    Comparisons
    1,874
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 41 in AI-Powered Chatbots
    Views
    3,828
    Comparisons
    1,888
    Reviews
    5
    Average Words per Review
    1,186
    Rating
    7.8
    Comparisons
    Also Known As
    Microsoft Azure LUIS, Azure LUIS, Azure Language Understanding, MS Azure Language Understanding
    Virtual Assistant, Passage AI
    Learn More
    Microsoft
    ServiceNow
    Video Not Available
    Overview

    Language Understanding (LUIS) is a cloud-based API service that applies custom machine-learning intelligence to a user's conversational, natural language text to predict overall meaning, and pull out relevant, detailed information.

    A client application for LUIS is any conversational application that communicates with a user in natural language to complete a task. Examples of client applications include social media apps, chat bots, and speech-enabled desktop applications.

    Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

    Sample Customers
    Adobe, DriveTime, Johnson Controls, HP, InterContinental Hotels Group, ASOS
    MGM,Novant Health
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company12%
    Manufacturing Company9%
    Healthcare Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%

    Microsoft Azure Language Understanding is ranked 5th in Chatbot Development Platforms while ServiceNow Virtual Agent is ranked 1st in AI-Powered Chatbots with 5 reviews. Microsoft Azure Language Understanding is rated 0.0, while ServiceNow Virtual Agent is rated 7.8. On the other hand, the top reviewer of ServiceNow Virtual Agent writes "Low-code, has a drag-and-drop feature, and easy to implement, but lacks a language conversion feature". Microsoft Azure Language Understanding is most compared with Google Dialogflow, IBM Watson Assistant, Rasa, Salesforce Einstein Bot and Amazon Lex, whereas ServiceNow Virtual Agent is most compared with Moveworks, Amelia, Espressive Barista, Kore.ai and IBM Watson Assistant.

    We monitor all Chatbot Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.