Compare Motorola PremierOne CSR vs. Qscend Technologies QAlert

Motorola PremierOne CSR is ranked 4th in Local Government CRM while Qscend Technologies QAlert which is ranked 5th in Local Government CRM. Motorola PremierOne CSR is rated 0, while Qscend Technologies QAlert is rated 0. On the other hand, Motorola PremierOne CSR is most compared with Microsoft Dynamics CRM, whereas Qscend Technologies QAlert is most compared with SAP CRM and Microsoft Dynamics CRM.
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Ranking
4th
Views
381
Comparisons
102
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
5th
Views
279
Comparisons
88
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Also Known As
PremierOne CSRQAlert
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Motorola
Qscend Technologies
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Overview
Motorola PremierOne CSR provides a single platform for citizen access and communications. Citizens can request services by phone, through email, via the Web, using a smartphone app or through social media like Facebook and Twitter. Through its highly configurable workflow engine, PremierOne CSR also automates new and existing processes, routing of service requests to the proper department, weeds out duplicate requests, dispatches crews, tracks progress, generates communications and captures statistical data for improved reporting, management and planning. Plus, PremierOne CSR allows users to develop a customized knowledge base, using both internal and external resources, to provide accurate information for both workers and citizens.Qscend Technologies QAlert stores, processes, routes the request and automatically notifies citizen via text, email or phone call. It is an access to an internal knowledge based that enables staff to answer questions and log calls in seconds that is link that identifies related or duplicate service requests using search functionality. It can view request data on a map, integrated with users GIS layers and Auto-populate citizen name, address, contact information for quick entry. QAlert mobile for iPad allows government employees to manage citizen service request in the field, benefits include: Add activities to service requests, View requests on a map, Get a live feed of requests coming in, Close from the field, Add new requests and Eliminate the paper without losing the trail.
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Sample Customers
Calgary, Alberta, CanadaLa Crosse Wisconsin
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