Compare Oracle Service Cloud vs. Pitney Bowes Portrait

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"This is definitely an expensive product compared to others on the market."

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456,719 professionals have used our research since 2012.
Ranking
5th
Views
1,253
Comparisons
881
Reviews
2
Average Words per Review
196
Rating
7.0
11th
Views
246
Comparisons
184
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 25% of the time.
Compared 12% of the time.
Also Known As
Oracle RightNow
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Oracle
Pitney Bowes
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Pitney Bowes Portrait is a specialized platform that empowers your organization to develop and execute the provisioning and fulfillment processes that result from marketing and CRM activity. Now, you can automate, extend and evolve your existing environment for newfound levels of closed loop automation and efficiency Ð all in just a fraction of the time and effort of other CRM systems.
Offer
Learn more about Oracle Service Cloud
Learn more about Pitney Bowes Portrait
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Nationwide
Top Industries
VISITORS READING REVIEWS
Computer Software Company51%
Comms Service Provider10%
Manufacturing Company6%
Marketing Services Firm5%
No Data Available
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise13%
Large Enterprise40%
No Data Available
Find out what your peers are saying about Oracle Service Cloud vs. Pitney Bowes Portrait and other solutions. Updated: January 2021.
456,719 professionals have used our research since 2012.

Oracle Service Cloud is ranked 5th in Marketing Management with 2 reviews while Pitney Bowes Portrait is ranked 11th in Marketing Management. Oracle Service Cloud is rated 7.0, while Pitney Bowes Portrait is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas Pitney Bowes Portrait is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM and Salesforce Marketing Cloud.

See our list of best Marketing Management vendors.

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