Compare Oracle Service Cloud vs. smartFOCUS Message Cloud

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Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

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Questions from the Community
Top Answer: Everything is managed by Oracle, so they have security in place.
Top Answer: Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
Top Answer: This product is used to provide and kind of service that is related to customer support.
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Ranking
6th
Views
1,147
Comparisons
826
Reviews
1
Average Words per Review
275
Rating
6.0
15th
Views
58
Comparisons
36
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Oracle RightNow
Message Cloud, smartFOCUS Marketing Campaign Management
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Message Cloud is more than a digital marketing platform. It's the responsive messaging platform, where data is continually received and reviewed; presenting the opportunity for your business to immediately engage your customer with relevant, personalized messages.

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Learn more about Oracle Service Cloud
Learn more about smartFOCUS Message Cloud
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
HP, House of Fraser, Mercedes-Benz, Skullcandy, Galeries Lafayette, Rossignol, Future Electronics, American Soda, Graham & Brown
Top Industries
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider12%
Manufacturing Company7%
Energy/Utilities Company6%
No Data Available
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
No Data Available

Oracle Service Cloud is ranked 6th in Marketing Management with 1 review while smartFOCUS Message Cloud is ranked 15th in Marketing Management. Oracle Service Cloud is rated 6.0, while smartFOCUS Message Cloud is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas smartFOCUS Message Cloud is most compared with .

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