Compare Oracle Service Cloud vs. smartFOCUS Message Cloud

Oracle Service Cloud is ranked 3rd in Marketing Management with 5 reviews while smartFOCUS Message Cloud is ranked 12th in Marketing Management. Oracle Service Cloud is rated 9.6, while smartFOCUS Message Cloud is rated 0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle Sales Cloud and Microsoft Dynamics CRM, whereas smartFOCUS Message Cloud is most compared with Salesforce Marketing Cloud and Adobe Campaign.
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Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Marketing Cloud and other solutions. Updated: November 2019.
382,745 professionals have used our research since 2012.
Quotes From Members

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382,745 professionals have used our research since 2012.
Ranking
3rd
Views
1,702
Comparisons
1,029
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
12th
Views
154
Comparisons
119
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 26% of the time.
Also Known As
Oracle RightNowMessage Cloud, smartFOCUS Marketing Campaign Management
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Oracle
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Message Cloud is more than a digital marketing platform. It's the responsive messaging platform, where data is continually received and reviewed; presenting the opportunity for your business to immediately engage your customer with relevant, personalized messages.

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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.HP, House of Fraser, Mercedes-Benz, Skullcandy, Galeries Lafayette, Rossignol, Future Electronics, American Soda, Graham & Brown
We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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