Oracle Service Cloud vs smartFOCUS Message Cloud

Oracle Service Cloud is ranked 1st in Marketing Management with 8 reviews vs smartFOCUS Message Cloud which is ranked 14th in Marketing Management. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Salesforce Service Cloud and Microsoft Dynamics CRM. smartFOCUS Message Cloud is most compared with Alterian, Salesforce Marketing Cloud and Adobe Campaign.
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Quotes From Members Comparing Oracle Service Cloud vs smartFOCUS Message Cloud

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287,741 professionals have used our research since 2012.
Ranking
RANKING
Views
2,921
Comparisons
1,549
Reviews
8
Followers
382
Avg. Rating
8.8
Views
394
Comparisons
269
Reviews
0
Followers
235
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Compared 19% of the time.
See more Oracle Service Cloud competitors »
Compared 25% of the time.
See more smartFOCUS Message Cloud competitors »
Also Known As
Also Known AsOracle RightNowMessage Cloud, smartFOCUS Marketing Campaign Management
Website/Video
Website/VideoOracle
smartFOCUS
Overview
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Message Cloud is more than a digital marketing platform. It's the responsive messaging platform, where data is continually received and reviewed; presenting the opportunity for your business to immediately engage your customer with relevant, personalized messages.

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Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.HP, House of Fraser, Mercedes-Benz, Skullcandy, Galeries Lafayette, Rossignol, Future Electronics, American Soda, Graham & Brown

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