We performed a comparison between Plixer Scrutinizer and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Darktrace, Vectra AI, Auvik and others in Network Traffic Analysis (NTA)."It helps us determine what is going on with our Internet and who is hogging it all up. If we get a real high throughput or a throughput that's going over and getting dropped fairly quickly, we can tell who (or what device) is consuming that traffic."
"It shows us the saturation of the network of devices. It gives us a clear view of the flows in the network to understand, for instance, planning upgrades in the network to get an idea of what's going on the network on traffic flows. It gives us insight, for instance, on what's going on on our VPN Client. There are a lot of things where it provides very helpful information. It also gives us our security reports with quite detailed information on what's going on in the network, and whether there are data exfiltrations and so on."
"One of the most valuable features of Plixer Scrutinizer is the reporting, particularly how easy it is to drill down into the reports. Another valuable feature of the solution is its overall visibility. It's great. I also liked Plixer Scrutinizer in terms of deployment time and that it's very simple to set up. Once you get the appliance set up and connected, the customer starts to see results immediately, versus other solutions where that could take a while."
"It's agnostic as far as what your network gear is. As long as it supports an sFlow, JFlow, NetFlow, some kind of flow monitoring, Plixer will support it very well."
"Visualization of the network traffic is the most valuable feature. It allows you to drill into information quite quickly."
"The most valuable features of Plixer Scrutinizer are its ease of use, accessibility, and UI."
"The most valuable features of the solution are the ability to track what a device is doing and to go back historically. It is also able to go down to, and identify, very low levels of traffic."
"We have had many requests to understand in the network which devices are connected to others. Most people don't have this information or are able to establish a map of data flow everywhere around the network. Scrutinizer can really help with this. We are using it to understand who is talking to what, how, and which protocols can help us to improve security and analyze flow."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"There was a price lift because previously the product was privately owned, and now there is some external capital in the organization, so pricing could be lower, though, for Plixer Scrutinizer, there is almost no competition at this price point."
"We couldn't get it set up properly."
"There is room for improvement around the data that they have on the website about solutions... they should have more templated solutions on their website. Going out and identifying how to do RTP performance with a Cisco router, or how to do application response times in an Arrista data center deployment was where most of the work was... They should spend some more time documenting solutions and putting together white papers."
"The solution creates a visual map of a particular location and how the network flows. You need to spend time to generate all those maps. If they could figure out a way to reduce the time needed to generate the maps, that would be great."
"The visual acuity of how it presents data can sometimes be confusing. It takes a bit for people to spin up how to look at the graphs."
"From what I understand it is that the solution is not very scalable in a high volume traffic environment with a large number of flows."
"Knowing that they're coming out with a new user interface, that is an area where there is room for improvement. There are so many variables. They should limit the variables in the user interface and create some classes, like "simple," "novice," and "expert" to narrow down the variables within it."
"They're working on the security areas, so it can provide more insight. What they have is still pretty much IP-concentric. If they were to make it IP and URL, they'd be a little bit ahead on that."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
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Plixer Scrutinizer is ranked 9th in Network Traffic Analysis (NTA) with 15 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Plixer Scrutinizer is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Plixer Scrutinizer writes "Advanced reporting runs analytics on NetFlow and provides signature-based recognition of problems in the network environment". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Plixer Scrutinizer is most compared with SolarWinds NetFlow Traffic Analyzer, Flowmon , Cisco Secure Network Analytics, ManageEngine NetFlow Analyzer and LiveAction LiveNX, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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