We performed a comparison between Qualys VMDR and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The prioritization feature is great. I think it has all of the advanced features that we need."
"This is one of the best products I have worked with so far. I like the power of Qualys, and it's a better solution because you can scan a compact file, a BIT file, or batch files. The product already knows what's happening inside, and you don't need to expand the package. Tenable will do the same thing, but you need to have a package issuance claim. With Qualys, we can immediately understand the file, even a compact file. If there's some kind of discovery or incident, you will know what happened in the environment."
"The most valuable feature is the certificate management."
"The most valuable feature of the solution is the external channel."
"The most valuable feature is the ability to run different capabilities with the same agent. With only one agent, we can have EDR, vulnerability management, compliance and some basic SaaS security capabilities."
"Detects new hosts along with vulnerabilities."
"It's a good product. After the scan our internet works well. It scans our security posture."
"It's stable and quite reliable."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"I do not like that all of the data is stored on the cloud."
"Qualys currently does not have any features for scanning SCADA, IoT, and Industrial Control Systems."
"Qualys Container Security can improve the interface. It could be easier to navigate and be enriched."
"The customer support is very bad."
"Sometimes we face a problem with accessing the tool and not getting an expected result. From a technology point of view, they need to look into this."
"I would like to see this solution simplified to work more easily in a multi-cloud environment."
"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."
"It's not very user-friendly at times and requires in-depth understanding. So, a layman or someone new to Qualys won't be able to easily understand it. You need education to use the solution."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
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Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. Qualys VMDR is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our Qualys VMDR vs. SymphonyAI IT Service Management report.
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