Top 8 IT Asset Management Tools
ServiceNowDevice42BMC Helix DiscoveryFreshserviceAssystManageEngine IT360BMC Remedy Asset ManagementQuest KACE Asset Management Appliance
Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable.
The solution's automatic IT asset discovery and inventory functionality are top-notch. The thing I like is that it's open-source. If I need to change them — and they've given me links on GitHub to have them — I can go and change them to pull exactly what I want, as frequently as I want.
The data models are the most useful aspect of the solution.
The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management.
The overall functionality of the product is excellent.
We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.
One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity.
It is easy to identify and collect information from all of the nodes on the network.
The technical support is good.
It has a good peer sharing module.
We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.