RF Code CenterScape vs SymphonyAI IT Service Management comparison

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Executive Summary

We performed a comparison between RF Code CenterScape and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: April 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
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Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
  • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Ranking
    32nd
    out of 48 in IT Asset Management
    Views
    101
    Comparisons
    74
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    14th
    out of 48 in IT Asset Management
    Views
    368
    Comparisons
    285
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Summus IT Management Suite
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    Overview
    With features not found in any other data center management software, CenterScape is a complete, end-to-end solution for real-time asset management and environmental monitoring, combining powerful functionality with an intuitive, easy-to-use console to drive data center efficiency, reliability, and savings. When deployed with RF Code’s IoT instrumentation layer, CenterScape continuously tracks physical asset locations and environmental conditions in real-time, allowing you to easily locate and manage equipment, identify and troubleshoot power and cooling inefficiencies, and avoid costly downtime. Automated alerts and reports can be configured for immediate notification of asset location or environmental condition changes. Reporting, graphing and 3D visualization are available at the touch of a button. And CenterScape’s database schema can be easily edited and customized, ensuring that your data is specifically suited to the needs of your business. With complete, automated lifecycle management, CenterScape makes it simple to manage your assets from arrival through deployment to decommissioning. By managing current and historical asset attributes such as financial data, physical location, and environmental conditions, CenterScape eliminates costly and inaccurate manual processes and reduces your total cost of ownership.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    IBM, Dell, Vodafone, CenturyLink, CME Group, Wells Fargo, Bloomberg. Data Foundry, Equinix, Fedex, HP
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company9%
    Construction Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise60%
    Buyer's Guide
    IT Asset Management
    April 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: April 2024.
    768,740 professionals have used our research since 2012.

    RF Code CenterScape is ranked 32nd in IT Asset Management while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. RF Code CenterScape is rated 0.0, while SymphonyAI IT Service Management is rated 7.8. On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". RF Code CenterScape is most compared with ServiceNow, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.