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UserVoice vs salesforce.com Desk.com [EOL] comparison

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salesforce.com Desk.com [EOL]
Read 1 salesforce.com Desk.com [EOL] review
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0% willing to recommend
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UserVoice
Read 5 UserVoice reviews
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100% willing to recommend
Buyer's Guide
CRM
April 2024
Executive Summary

We performed a comparison between salesforce.com Desk.com [EOL] and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: April 2024).
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769,599 professionals have used our research since 2012.
Featured Review
Anonymous User
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.
Anonymous User
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to...
We utilized the KB as our primary hub for product-based questions. We took all of our user guides to the cloud, as well as other client-facing... Read more →
Ranking
Unranked
In CRM
18th
out of 19 in Customer Feedback Management
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
April 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: April 2024.
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769,599 professionals have used our research since 2012.
Comparisons
Also Known As
Desk.com, Salesforce Assistly
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Salesforce
UserVoice
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Overview

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
Sample Customers
One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Buyer's Guide
CRM
April 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: April 2024.
DOWNLOAD NOW
769,599 professionals have used our research since 2012.

salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in CRM while UserVoice is ranked 18th in Customer Feedback Management. salesforce.com Desk.com [EOL] is rated 4.0, while UserVoice is rated 8.6. The top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". On the other hand, the top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". salesforce.com Desk.com [EOL] is most compared with , whereas UserVoice is most compared with .

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.