Stream Global Services Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing comparison

IT outsourcing is not what it used to be. It wasn't long ago that the term IT outsourcing was synonymous with off shoring; a simple tactic for reducing costs by shipping non-core functions overseas.

But not anymore.

More than half of all CEOs now partner with external partners to drive innovation. And among outperforming organizations, the percentage is even higher. In fact, forward-thinking companies have broadened the definition of IT outsourcing by partnering with providers to speed time to market, attract new customers, and foster a culture of innovation. At stream global, we work together with our clients to deploy IT resources that have strategic business outcomes. This isn’t just IT outsourcing. This is business and IT services sourcing.

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

• Delivers multilingual communications across a wide variety of channels, aided by automation.
• Manages and coordinates corrective action processes.
• Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
• Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.