Compare TeleTech Contact Management Outsourcing vs. Teleperformance Contact Management Outsourcing

Teleperformance Contact Management Outsourcing is ranked 1st in Customer Management Contact Center Outsourcing while TeleTech Contact Management Outsourcing which is ranked 5th in Customer Management Contact Center Outsourcing. Teleperformance Contact Management Outsourcing is rated 0, while TeleTech Contact Management Outsourcing is rated 0. On the other hand, Teleperformance Contact Management Outsourcing is most compared with Alorica Contact Management Outsourcing, TeleTech Contact Management Outsourcing and Sitel Contact Management Outsourcing, whereas TeleTech Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Alorica Contact Management Outsourcing and Convergys Contact Management Outsourcing.
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Teleperformance
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Overview

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

  • Delivers multilingual communications across a wide variety of channels, aided by automation.
  • Manages and coordinates corrective action processes.
  • Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
  • Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.

TeleTech Contact Management Outsourcing Solutions includes:

  • AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
  • CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
  • OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
  • SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
  • SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
  • TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.
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Sample Customers
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American Management Association
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