Dell Unity XT Customer Service and Support
ST
C.
Cloud Engineer at a tech services company with 51-200 employees
It is not the most responsive support, we have a Service Account Manager and reporting in place now and keep the pressure to get answers. They have very bad post-bug/incident follow-up.
==> Review 01/2023
Not the best partner to announce they face a major issue and inform their customers about a major or critical issue. You have to pretty much dig in yourself and read the release notes of every new release. CloudIQ should announce and enlist the criticality of what has been observed in the wild. If you see this on this specific product, you can bet that all solutions pertaining to this same midrange range suffer from the same policy. I can only hope VMAX/PowerMax are more high-end and are not touched by it.
View full review »FG
Francisco Gimo
Management Information System Officer at a mining and metals company with 501-1,000 employees
The support from Dell Unity XT is good. They actively monitor the units. They have called us up when they have lost connection to one of the units to then take action. We have not had any issues to have needed to contact the support directly.
I rate the support of Dell Unity XT a nine out of ten.
View full review »PA
Pawel Augustyn
System Senior Engineer at a tech services company with 5,001-10,000 employees
Technical support is good.
In the four years that we have used this solution, it's been good, and I would rate technical support a five out of five.
It is simple to create a ticket, and they have good skills.
I have the highest level of support for our mission-critical operations.
It's very fast with good skills.
I am happy with the technical support.
View full review »Buyer's Guide
Dell Unity XT
March 2024
Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.
RP
RAJESHPURI
Owner at FORE SOLUTIONS
The solution's technical support is very good. We haven't faced any issues with the support team. I rate the technical support a nine out of ten.
View full review »I would rate technical support a four out of five. Technical support is good.
View full review »MS
Mostafa Shoaei
IT expert/sys admin at a tech services company with 201-500 employees
Dell Unity XT offers reasonable support, but due to political reasons, my company is under sanctions, so I rate it five out of ten.
View full review »CL
Cheul Jin-Lee
Consultant at TechData BIMA JSC
The initial support for the second job from PA in Vietnam is highly commendable and competes well. Moreover, my NDA has proven to be exceptionally effective.
The support team is highly supportive, responsive, and efficient in providing solutions.
MG
Mohammad Reza Ghazaei
Network manager at Farabi
I've never dealt with technical support in the past.
View full review »I rate technical support from Dell Unity XT a nine out of ten.
View full review »SV
Shahab Vahdatian
Technical Specialist at Pouyan Pardazesh Tehran Co
Our company handles software issues but uses technical support for hardware replacements.
Due to sanctions in Iran, I am not permitted to contact technical support directly but must submit issue tickets through authorized agents. I am unable to rate technical support because I do not have direct access to them.
View full review »Their technical support can be very good. It depends on who you get, but that's how it's with any support organization. The individual makes a difference, but generally, their support has been pretty good. The only thing that I don't like is that you sometimes have to wait to get to a support engineer, but they've gotten better at that.
JM
Jeremy Meeler
Systems Programmer/Specialist -- Infrastructure Engineer at NC State University
I would rate support for this solution a six out of ten. A few years ago, I would have rated it an eight or nine out of ten. The biggest challenge is responsiveness and getting to speak to someone who really understands our challenges.
I've dealt with technical support in the past. They are helpful. We've worked with a local engineer, and he has been helpful and responsive.
View full review »HS
reviewer1851864
Works at a media company with 10,001+ employees
I would rate the customer service for this solution an eight out of ten.
View full review »MB
reviewer1851870
Works
The technical support for this solution is good. I would rate it an eight out of ten.
OI
OlegIvanov
General Director at miromix unitedMiroMIX United
If any issues arise, you can always contact a professional from Dell. However, we don't have any support problems because it's a great product. Also, we know everything about the product.
I have not used the support from Dell Unity XT.
View full review »CS
Chong Teck Soo
Managing Director at Infowhiz
Dell's support is responsive.
The support from Dell Unity XT is good.
View full review »Technical support for the solution is good.
View full review »Dell's technical support is at a very high level, though it's not quite as good for organizations outside of Europe.
View full review »VR
Vinod Raj
Customer support engineer at Al Khalili Technology LLC
Technical support is very good. The response from technical support was very good.
View full review »I would rate technical support at eight out of ten.
View full review »Buyer's Guide
Dell Unity XT
March 2024
Learn what your peers think about Dell Unity XT. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.