Dell's support is nice. 

Technical support is excellent. This product line receives high-level support.

The only negative was enough field support during early deployments (longer lead times than average). That has since been resolved with additional training and staffing levels.

Technical support can be quite problematic and difficult to resolve issues.

A small team with expertise can handle deployment and maintenance efficiently.

I had a good experience with Dell EMC's support. 

We contact technical support whenever there's a hardware failure. If there is a software glitch, such as the one we had where the connectivity status used to flicker. It had to show eight parts, but it flickered and showed five, six, seven, and eight, all the parts. The flickering in the database, which resides within the XtremIO management server actively tweaked a bit and we had a support engineering case open for it with the Dell support. However, it didn't materialize, this is something that should be fixed in the next update.

Overall I would rate the support Dell EMC XtremIO a nine out of ten. We don't reach out to them. Nine only because the hardware could be more durable. All the SSD's could use a single-level cell rather than a multi-cell.

Customer support, when we have needed it, has been OK. We recently had some volume configuration issues related to VMware ESXi 5.5 and it took entirely too long (over eight hours) to get us back going.

It seemed that it was not because of XtremIO (or VMware for that matter). They were on the bridge call together, and didn't offer much of a solution.

Technical support is excellent.

Technical support is average. EMC has no telemetry.

I have had pretty good support including being escalated to engineering very quickly, this could be considered a good thing or a bad thing…

Extremely good. EMC has been outstanding with support, especially when using their call-home utility ESRS.

I would give technical support a rating of 6/10.

I would give the technical support a 8/10 rating.

The technical support was poor, even during the port or 2TB limit. It was rare to hear back from the technical analyst looking at the unit from ESRS.

I never had any issues with support on the storage array.

The technical support is good.

I would give technical support 9 out of 10. Nothing is perfect but they sure are close to it.

Technical support is good. The installation went smoothly from DEL EMC’s site. We did not encounter real technical issues yet, but the questions we had were all answered within an acceptable time frame.

Part replacements are done transparently without any intervention from our site.

Technical support was exemplary with a very fast response time by Dell EMC.

Technical support was great in terms of first response and further troubleshooting assistance.

The technical team is good.

Dell's technical support could be better.

Technical support was the worst possible. Regardless of the fact that we paid for a four-hour turnaround, we were waiting two weeks for support calls. When we did get support calls, the engineers were up to four hours late to the datacenter. After the engineers would finally show up, we would still wait weeks for parts.

Technical support is excellent.

Technical support is excellent.

The technical support is horrible. It took a week for them to get back to us on what caused the outage. Also, there are too many different teams that support the product internally.

I would give technical support a rating of 7/10.

Dell's technical support provides a good response time.

Technical support is very good. It's one of the best vendors for support.

Technical support is okay.

Seven out of 10.

I would give technical support the highest rating. Dell/EMC appears to have employed the team that developed XtremIO. Deep product questions or operational questions make it to them.

Technical support is good.

Technical support is very good and always available.

The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.

The technical support is good but they are not well organized.

Technical support depends on the technician. Usually most technicians are knowledgeable but sometimes you get a few that lack the knowledge.

The technical support was very good, but since the merger with Dell, it is very bad. It went from very good to very bad.

I have been in contact with technical support and the experience was good.

Technical support depends on the contract and the partner that you are working with. There are some partners that don't have enough knowledge about support.