Support from Hillstone E-Series has a shortcoming that needs improvement.

Our company would recommend that it would be good if Hillstone could dedicate an area-wise support team for the firewall provided by Hillstone. Hillstone can give a single email address to its customers for raising tickets and make it an easier process to manage. In the current scenario, while considering the global level, when an email drops in, Hillstone assigns an engineer, which takes time.

It should be easier to manage the ticketing process of the support team.

I would want Hillstone E-Series to have a built-in switching capacity similar to Fortinet.

I've been looking for live webinars from the website. Unfortunately, I could find only the ones that are already being done. Having frequent live webinars on a monthly basis would really help.

The tool provides just a general report. It does not provide a granular report. Hence, the tool should work on its reporting feature. 

The current usage reporting is very basic. I would like to be able to access more granular data.

The tool needs to improve its price. 

The solution doesn't have a web proxy built into the system like Sophos. This is something they should work to change.

Sophos also has a scanner that's on the interface itself. This solution would be improved if it added this functionality to it as well.

The room for improvement would be the SSL VPN license cost. They're not cheap, that's the only problem. Those are a little more on expensive side, but again, not many would deploy Hillstone for SSL VPN, they use purely for file protection.

I am not sure if this solution offers active directory integration. Adding that feature will definitely be an advantage. Adding support to the interface will also help. If they can have reporting built into the solution, one can actually integrate into a call-center system.