N-able Remote Monitoring & Management Primary Use Case

Datacenter Manager at S4 IT Technologies

We use SolarWinds for everything. One of the main reasons we use it is for remote support. We have a desktop workstation added to multiple clients' sites. Whenever any problem happens, we just dial into the client machine via the remote support tool of the RMM. We then log into the client machine and resolve that particular issue. 

We also use the antivirus that is provided along with the RMM setup. The antivirus policy we created depends on the client's requirements. We deploy a particular antivirus on the client site. This tool is the prime use of the current RMM. 

Along with that, we also use patch management tools that actually deploy the patch to all the servers and to the client machine. We use a backup manager so whenever we need any particular server backup or any particular folder, we deploy this particular server instead of the backup, and start the backup for them. 

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CA
Service Manager at Baker Computers Ltd

We offer a service to our customers where we monitor their computers and let them know if there are problems before they realize there are problems. We can offer patch management if they want. Although, not a lot of our customers actually want that.

We're using its latest version. It is installed on each PC, and if our customers also want the antivirus solution, we can install the antivirus as well. 

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AL
IT Manager at a tech services company with 1-10 employees

My main use case for SolarWinds RMM is monitoring my customers' infrastructure and devices. I use it primarily as a patch manager, but it also finds use in many recurring IT jobs that we undertake for our customers. 

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Learn what your peers think about N-able Remote Monitoring & Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,521 professionals have used our research since 2012.
BA
IT Manager at a pharma/biotech company with 11-50 employees

We are using this solution to monitor the connectivity of our network devices.

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Learn what your peers think about N-able Remote Monitoring & Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,521 professionals have used our research since 2012.