Storage Architect at a retailer with 10,001+ employees
Real User
Our TCO decreased significantly by condensing arrays and reducing maintenance fees
Pros and Cons
  • "We just migrated two petabytes of data storage from IBM over to NetApp All Flash. Some of the performance improvement that we've seen is 100 times I/O and microsecond latency."
  • "We can go through and do an upgrade without worrying about any issues with the process"
  • "Technical support is a little lackluster. Some of the issues that we've had were opening up tickets. They seem to be routed in the wrong direction or it takes one or two days to get a call back for simple tasks."

What is our primary use case?

We use it for block storage.

How has it helped my organization?

It takes no time at all for our production instance to be snapped over to development and QA servers.

Because so many other features and products interoperate with NetApp, the IT team is able to expand our horizons and broaden our scope for future projects.

What is most valuable?

  • SnapMirror
  • SnapVault
  • FlexClone capabilities

What needs improvement?

It takes a good administrator or someone with knowledge of the product in order to manage it. That was one of the downfalls that we had with AFF. We have a lot of offshore team whom we have to spend a lot of time training to be up to speed. However, once they're up to speed, they know the product pretty well, and it seems to be okay.

The hardware is a little difficult to configure and operate. However, with the configuration and operation, you get a different nerd knobs that you can use to design and critique the environment.

Buyer's Guide
NetApp AFF
April 2024
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For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The stability is great. I like the capability and the upgrade functionality of all the clustered environment. We can go through and do an upgrade without worrying about any issues with the process. 

It takes a node offline, and we don't even receive an alert for that. We click a button, and it's done unlike other storage systems which are out there

What do I think about the scalability of the solution?

One of the scalability problems that we've had is the amount of storage per node, as it is 600 terabytes. This still seems a little low. However, there is a compute issue with large capacity, so it's just smarter to add additional nodes into a cluster. So, the scalability is there.

How are customer service and support?

Technical support is a little lackluster. Some of the issues that we've had were opening up tickets. They seem to be routed in the wrong direction or it takes one or two days to get a call back for simple tasks. However, if we want immediate assistance, we have to open up a Severity 1 case, and sometimes it's not a Severity 1. But if we need a response back within four hours, we'll open it as a Severity 1, then once they contact us, we can drop the severity of the ticket.

Calling technical support with NetApp, you talk to ten unknowledgeable people to get one half decent person. It becomes frustrating, especially if you have an immediate need for an enterprise outage.

Which solution did I use previously and why did I switch?

We were running into a lot of storage roadblocks that were performance based. Also, the IBM product that we were using was at the end of life for 90 percent of our enterprise.

I spent 15 years with IBM. Anytime I go into a data center, and I see Big Blue, it is the first thing that I replace.

How was the initial setup?

The initial setup was very straightforward, but complex. With the new clustered environment, you have to have a virtual server instance to run anything through the cluster, so you have to create a B server and a data logical interface to use block, then you create a separate lift if you want it to use files. The virtual instances have to be in place before you can actually use the product.

What about the implementation team?

I did the deployment, integration, and migration. We've done two petabytes in less than six months, and we're almost done.

The experience was great when it comes to our virtual environment. It was a very simple process. We use vMotion and it moves everything across. It is a little more painful when it comes to standalone systems and Oracle Databases, but the integrated migration product (Foreign LUN migration) that they have, once configured properly, works well.

What was our ROI?

Our TCO decreased significantly because we were paying maintenance on nine different arrays throughout the country. We've condensed those down to three arrays, and our maintenance fees from the IBM product dropped by over a half million dollars a year, saving us $500,000 USD.

We just migrated two petabytes of data storage from IBM over to NetApp All Flash. Some of the performance improvement that we've seen is 100 times I/O and microsecond latency.

Which other solutions did I evaluate?

The two vendors that made it through the evaluation process were Pure Storage and NetApp. We had Pure Storage and NetApp proof of concepts. Both of them performed admirably. Pure Storage beat out on the performance, but on price per terabyte, NetApp was considerablely cheaper.

What other advice do I have?

NetApp, being the behemoth company that it is, if you're looking to have a solution provider be end-to-end when it comes to file, block, scale, and cloud, NetApp is probably the leader of the market.

Depending upon an application, provision enterprise applications could take from a day to a week. A lot of times, if it's just a simple application that we need to install, it takes an afternoon. However, incorporating it and twisting the nerd knobs and making sure that everything is operating as efficiently as possible that takes a week of deployment to make sure it's on the right tiered disk and making sure it has the right connectivity and it is on the right network. Sometimes, on our old, antiquated network environment, it takes a little bit longer.

We might connect to public cloud in the future, but we are not connect at the moment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Storage Engineer at a computer software company with 10,001+ employees
Vendor
Top 20
Accelerates virtualization and Oracle Databases, and SnapCenter makes backups easier
Pros and Cons
  • "The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get."

    What is our primary use case?

    We use them for file services, email, as LUNs for servers, Exchange, Oracle, and SQL.

    How has it helped my organization?

    We've seen an overall boost in performance, going from a combination of solid-state and spinning disks to all solid-state. That has increased our ability to provide more performance and throughput for the services that we're hosting. That's the biggest deal for us. We do what we did before, but now we can do it on all-flash. It's just faster.

    It accelerates virtualization and databases, which goes back to the performance. All-flash gives us the ability to provide the performance as it's needed and makes it easy to do and instantly observable.

    The use of AFF with Oracle has made it much faster. It all comes back to how fast it is. And with SnapCenter, the backup piece is much better than it was before. We were using NetBackup, but SnapCenter allows us to back up with snapshots, which is something NetBackup did not allow us to do.

    Also, the dedupe and compression reduce how much disk space we require. All of that really makes a big difference for us.

    An extra benefit is that NetApp AFF All Flash FAS has really reduced support issues related to performance. When everything is going at solid-state speeds, it's a lot easier to find the problems, where there's slowness.

    With all of it being in one software package, the ONTAP data management software has simplified our operations. We have the Enterprise licensing and that means we get all the tools that come with it. All of those tools, and their integration, make backup and restore very simple and very efficient.

    What is most valuable?

    The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get.

    And everything that we use on NetApp that can back up with the NetApp tools—SnapCenter, SnapDrive, and SnapManager—makes our local and our offsite backup very simple and very easy to do.

    For how long have I used the solution?

    I've been using NetApp AFF since 2007.

    What do I think about the stability of the solution?

    I don't know how to praise it enough. Parts of our environment are so old that it's amazing they even run, but they're still running. We had an overheating problem, the air conditioning went out, and they still ran. They're bulletproof, in my mind. We have many sites all across the country, and we really don't have any issues with the products. They just work.

    What do I think about the scalability of the solution?

    We've never had an issue with scalability. We could scale as large as we want. We can go out and up, anytime we want to. I'm really impressed with their scalability.

    How are customer service and support?

    NetApp's support is outstanding. Any question I have gets answered promptly. If it has to go back to engineering, they reach out to engineering and engineering comes back with the answer. They provide us with whatever we're looking for in a timeframe that is more than acceptable, usually above expectations.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    About 10 years ago we used to have EMC. Then we had both EMC and NetApp, and we ultimately replaced all the EMC with NetApp. Back then, we went with NetApp because of the cost. We got more for our dollar.

    What was our ROI?

    The ROI is from the performance and the ease of backup.

    What's my experience with pricing, setup cost, and licensing?

    NetApp AFF is somewhat pricey. If they weren't as pricey, that would be a big deal for us. It's worth it but if you could get a really nice car for less, you'd go for the "less."

    What other advice do I have?

    If you can get a demo and run it in your environment, play it side-by-side against comparable workloads and you'll see the benefits very quickly.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Buyer's Guide
    NetApp AFF
    April 2024
    Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
    768,924 professionals have used our research since 2012.
    AWS Solutions Architect at a pharma/biotech company with 10,001+ employees
    Real User
    Hosts primary workloads and helps to unify them
    Pros and Cons
    • "This solution helps accelerate demanding enterprise applications. VMware workloads, the database, and Oracle Solaris are hosted on AFF, which means that our primary priority workloads are on AFF and that the secondary ones are on FAS. That includes the SAN national cloud."
    • "For ONTAP, in general, the deduplication ratio and Snapshot limitation are areas that need improvement. There is a global limitation on the number of Snapshots or clones that can be spun off of a particular Snapshot. If those limitations are increased, it might be helpful."

    What is our primary use case?

    We host NSS as a part of a cluster. We use AFF to support data analytics, machine learning, cloud integration, and SAP workloads as well.

    How has it helped my organization?

    ONTAP data management software has simplified our operations. Earlier, we had ONTAP clustering. We had multiple name spaces, but with the cluster, we were able to build a single name space, and we were able to host NFS sets and iSCSI in a single cluster. In this way, it has unified our workloads.

    What is most valuable?

    I have found the following features of NetApp AFF most valuable: Snapshot, snap clone, deduplication, and compaction. 

    These features help with data protection. We host an exchange, so protecting our data and workloads is of prime importance.

    This solution helps accelerate demanding enterprise applications. VMware workloads, the database, and Oracle Solaris are hosted on AFF, which means that our primary priority workloads are on AFF and that the secondary ones are on FAS. That includes the SAN national cloud.

    Initiating Snapshot is not time consuming, and it is not tedious. That's the reason why FlexClone and FlexCache help us with our protection care strategy.

    What needs improvement?

    For ONTAP, in general, the deduplication ratio and Snapshot limitation are areas that need improvement. There is a global limitation on the number of Snapshots or clones that can be spun off of a particular Snapshot. If those limitations are increased, it might be helpful.

    With regard to Fibre Channel and iSCSI, the block protocol is still not up to the mark. NetApp has not been a leader in file and block services.

    SnapCenter is still not mature enough and has a grid at scale. It is still not up to the mark and is not delivering as promised when we initially invested in StorageGRID.

    In terms of Oracle workloads, NFS workloads specific to databases, Snapshots, data production strategies, and SnapMirror, significant room for improvement is needed from NetApp.

    Compatibility with multiple vendors has been a pain and continues to be so.

    For how long have I used the solution?

    We have been using NetApp AFF for the last five years.

    What do I think about the stability of the solution?

    Initially, stability was a pain with ONTAP. Now it is much better. ONTAP crashes have reduced significantly to probably one or two in the last year.

    What do I think about the scalability of the solution?

    The scalability of NetApp AFF is pretty straightforward. We can expand clusters and that's not a pain point. I'm happy with the scalability.

    How are customer service and support?

    With regard to technical support, NetApp defines the severity of a ticket. However, even when there is a P1 level ticket that should be turned around in half an hour, there were cases where we would not receive resources for two hours. Sometimes, even after two hours, we wouldn't get the right resource. This is still a pain point and is ongoing.

    NetApp's attitude toward support needs to improve quite significantly. If I were to rate NetApp's technical support on a scale from one to ten, I would give them a seven.

    How was the initial setup?

    As for the initial setup, we were on FAS initially, and the migration was not smooth because the 7-MTT tool was not that mature. After the initial hiccups, however, the experience has been okay, and we are pleased with this product.

    Building a cluster was not complicated, but ONTAP was not stable. I remember one upgrade that lasted for more than 24 hours. It took the same amount of time with FabricPool, and FlexCache still has loopholes. It is not efficient. There is still quite a lot of room for NetApp to strengthen its ONTAP core.

    We were migrating data from 7mode to Cdot, and it was a new build. Also, ONTAP testing was new, so we didn't have many benchmarks to work through. The migration and ONTAP testing were not smooth. We had quite a number of problems, and we were forced to do a lot of upgrades. The issues related to compatibility had to be escalated to the highest level of the NetApp engineering team and the product build team as well. We worked closely with them.

    As for deployment, we had some issues with switching at the cluster backbone when building a cluster. Other than that, it took us less than a month or so because we had professional services as well. We were able to build the solution in 90 days.

    What was our ROI?

    As a customer, the ROI is still not that great. I don't see a unique selling point for NetApp. The number of USPs has to go up for me to say that I can't live without NetApp. Right now, if our company wants to run our business with another vendor, we would happily do so.

    What's my experience with pricing, setup cost, and licensing?

    The upgrade costs were huge.

    What other advice do I have?


    We've gone through a rough patch on our journey with NetApp AFF, but now, it is more stable. For the most part, you won't have too many unforeseen experiences, and there is an 80 to 90% chance that you will get what NetApp promises.

    One of the workloads that you may need to worry about is symlink-based applications. For example, eRoom won't work well. Symlink-based applications won't deliver the workloads.

    We always have issues with a few Oracle workloads, even with the latest levels. You may need to be cautious regarding these areas and block, but other than these, you will get what NetApp promises. The deployment would also be straightforward.

    I come from an EMC background and tend to compare this solution to it. The one thing that I love about NetApp is their SMB. That is, their NAS protocol is their strength. Block is their weakness. There were days when we would say that we would only buy NetApp for file and that we would never buy it for block. Even now, I think that seems to be the case, even though they have improved to an extent.

    With regard to block storage, its compatibility to other applications, and the allied monitoring tools they supply, especially for block or file, NetApp is better than most. I have worked with EMC, HP, IBM. In terms of block, I would not want to invest in NetApp.

    Unless NetApp is very concerned that the migration tool is not working as promised, I recommend investing in NetApp and getting a third party tool that can help seamlessly migrate the data.

    If I were to rate NetApp AFF overall on a scale from one to ten, I would rate it at nine.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Vice President Data Protection Strategy at a computer software company with 1,001-5,000 employees
    Reseller
    Stable, flexible, and offers good local technical support
    Pros and Cons
    • "Other manufacturers claim simplicity. In fact, frankly, they do have an advantage in that regard, however, they don't have the functionality. If you were to compare one of those products to NetApp, head to head from a feature perspective, NetApp would wind up in the top 10."
    • "From my perspective, everything works well. They've already announced that they have some features in their next release that make the existing investment more usable, by adding software features to your existing legacy hardware investment."

    What is our primary use case?

    The solution is primarily used for data protection and disaster recovery, business continuity, and cybersecurity.

    What is most valuable?

    We like the fact that we also use it and therefore can tell our clients about it from an actual user perspective, not just a sales perspective. 

    No one has a price-to-earnings ratio that NetApp has, everyone's is inflated. NetApp's is below market, NetApp pays a two and a half percent dividend, NetApp stock has doubled in the past 12 months. NetApp's largest customer is probably the federal government, which uses more than 50% of NetApp, from my understanding, if you subtract cloud, although I'm not privy to understand how much cloud the federal government uses that is actually NetApp under the covers.

    The fact of the matter is, if you need the top-selling, performing, file serving appliance to deliver your files to your end-users, NetApp pretty much invented the technology. While no one really can take credit for serving files, NetApp has been doing it for more than 25 years. They do it better than anyone. They have utilities around that. They can do three things that their competition can do with multiple different solutions. I'm sure there are some obscure things that they do in vertical markets that their competition does better, however, I'm not going to comment on radiology or genetics or things of that. They do a lot of things, yet, not like a Swiss army knife. They do a lot of things and are the best of breed of products put together.

    Other manufacturers claim simplicity. In fact, frankly, they do have an advantage in that regard, however, they don't have the functionality. If you were to compare one of those products to NetApp, head to head from a feature perspective, NetApp would wind up in the top 10.

    What needs improvement?

    I'm not an engineer, so to a certain extent, it ain't broke, don't fix it. From my perspective, everything works well. 

    They've already announced that they have some features in their next release that make the existing investment more usable, by adding software features to your existing legacy hardware investment. Features like the ability to add the S3 protocol, which is the storage protocol used by Amazon Azure and Google onto a NetApp filer for on-prem or co-located products.

    For how long have I used the solution?

    I've been using the solution for a while. 

    What do I think about the stability of the solution?

    The stability has been good. There are no bugs or glitches, really. It doesn't crash or freeze. There are a few things here or there that are minor, however, everyone deals with something no matter the platform. 

    How are customer service and technical support?

    To a certain extent, we offer the client basic tech support, meaning if a disc drive has failed we can send someone to replace it. NetApp has a very large tech support organization for their premium customers, where they will support third-party products like Rubrik, like VMware, like Combo - all kinds of third-party products that touch NetApp. 

    Not every storage or NetApp deployment is open the box, put the NetApp in the rack, turn the on/off switch on, and click the wizard. It's got to interface in a hospital environment, has to interface with the medical imaging department, so in that regard, no product is easier or more difficult than NetApp other than how the storage device interfaces with what it's storing.

    All tech support isn't great if they didn't do a good job setting up and all tech support is great if they did a great job for you, and I've had positive and negative experiences with every manufacturer's tech support. I would rate NetApp as one of the best. It's usually in-country. I have customers that are in South America, that are in the United States, that are in the UK, that are in Asia. I don't stay up nights worrying about their tech support.

    The partner community, such as myself and my engineering team, usually get involved if there is a tech support issue that is not a manufacturing defect or a bug as we can't control that. We can only control the environment that we helped architect.

    How was the initial setup?

    The initial setup can be both straightforward and complex. It's like buying a big toolbox filled with a million different tools, and wrenches and spanners and screwdrivers, and things of that type. You could use that toolbox to install a doorknob or could you use it to build a house.

    If you wish to use every tool in your big toolbox, it's a complex environment that requires sometimes more than one skill set.

    What other advice do I have?

    I'm a reseller and my company also uses it.

    I just provide them the equipment when they need it, so I don't run it. I don't have the responsibility for the operation of it, only my own clientele.

    I'd rate the solution at a ten out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    Storage Architect and Engineer at United Airlines
    Real User
    Snapshots make it easier to revert to stable configurations and our downtime has been reduced
    Pros and Cons
    • "The most valuable features are the ease of administration and configuration, as well as the speed of deployment."
    • "On the fiber channel side, there is a limit of sixteen terabytes on each line, and we would like to see this raised because we are having to use some other products."

    What is our primary use case?

    We use NetApp AFF to host all of our on-premises applications and data.

    How has it helped my organization?

    We use NetApp for artificial intelligence and machine learning applications, and we find the latency to be pretty decent.

    Data protection and management is one of the best features of NetApp. We like the SnapVault, SnapShot, and SnapMirror, and we use those features extensively.

    Our IT operations have been simplified by unifying data services. We have fiber channel, block data, NFS, and CIFS, and we can deploy multi-tenancy boxes from each one. Sometimes, we have all of the different data types in one box. You can add more clusters or more nodes to your cluster. It is easy for us to modularly grow if the need arises.

    NetApp has allowed us to leverage our data in new ways, including our test scenarios. A lot of the time it is really hard to test production data because we do not have multiple copies of the same thing that we can use for testing. The solution is flexible enough to allow us to create multiple copies, then try out seven or eight scenarios, then pick which one will be the best going forward. We can do that all within minutes.

    We have utilized thin provisioning so that we haven't had to purchase additional storage for our applications. The snapshot technology, unlike other ones, doesn't take up extra space when you're making multiple copies. This means that we don't need extra storage for our temporary tests. Once we are finished we delete the extra copies.

    We have used this solution for moving large amounts of data between data centers. We are currently migrating data from a cloud in Atlanta to a cloud in Chicago, and we are using the SnapMirror technology extensively for this.

    Using the all-flash solution improves our application response time, and it also has a smaller footprint. You can also tier it, depending on the needs of the application.

    NetApp AFF has definitely reduced our data center costs. We have been increasing our storage but not increasing our footprint. I would estimate the savings to be thirty percent.

    We have not tested tiering cold data to the cloud, but we are currently working on finding appropriate use cases.

    Overall, this solution has really reduced our downtime and has made our lives a lot easier.

    What is most valuable?

    The most valuable features are the ease of administration and configuration, as well as the speed of deployment.

    Using snapshots at each stage of the configuration for applications means that administration is easier because you don't have to worry about messing it up. It makes things a lot smoother.

    What needs improvement?

    On the fiber channel side, there is a limit of sixteen terabytes on each line, and we would like to see this raised because we are having to use some other products.

    For how long have I used the solution?

    I have been using NetApp since 1998.

    What do I think about the stability of the solution?

    This is a stable solution. The dependability and reliability of the product have improved significantly over time, and there is redundancy built into the boxes. We don't worry about stability anymore.

    What do I think about the scalability of the solution?

    Scaling this solution is easy. You can start small with one HA pair and add them as you go. You can make new clusters and add new nodes to clusters. 

    How are customer service and technical support?

    The technical support for NetApp is decent. I mean, it's improving. I understand that it is hard to get people up to date with all of the new technologies but NetApp has done a pretty good job.

    Using the online documentation, we are able to find answers most of the time. If not, we can find an expert who will come online and help us to get through. The combination of technical support, Professional Services, and online documentation has really helped.

    Service is one of NetApp's strengths.

    Which solution did I use previously and why did I switch?

    We were using a bunch of other products prior to using this solution, and we are still using some that have been deployed because of the sixteen terabyte limit on each line of the fiber channel.

    How was the initial setup?

    The initial setup is not complex at all. It has been made easier compared to other vendors.

    What about the implementation team?

    We're a big corporation and we have the expertise in-house. Once in a while, we use Professional Services to get through some situations. Our experience with them has been very positive and we have a very good relationship with them.

    What was our ROI?

    It is very hard to measure ROI, but we know that it is very good compared to other products. 

    What's my experience with pricing, setup cost, and licensing?

    The price to performance ratio with NetApp is unmatched by any other vendor right now.

    Which other solutions did I evaluate?

    We have products from HPE, Dell, and NetApp in our environment right now. They each have their share, and each one is equally working.

    What other advice do I have?

    I am a long-time user and I love this product. Over the years we have asked for improvements and they are doing a great job. I will be happy to see them continue to make improvements, overall.

    My advice to anybody researching this type of solution is to look at NetApp. If they don't then they are missing out on great technology and a feature-rich product.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Specialist Senior at a consultancy with 10,001+ employees
    Real User
    Stable, almost immeasurable speed, and good technical support
    Pros and Cons
    • "The most valuable feature is speed."
    • "The price of NVMe storage is very expensive."

    What is our primary use case?

    Our primary use for this solution is NFS and fiber channel mounts for VMware and Solaris.

    How has it helped my organization?

    Prior to deploying this product, we were having such severe latency issues that certain applications and certain services were becoming unavailable at times. Moving to the AFF completely obliterated all those issues that we were having.

    With regard to the overall latency, NetApp AFF is almost immeasurably fast.

    Data protection and data management features are simple to use with the web management interface.

    We do not have any data on the cloud, but this solution definitely helps to simplify IT operations by unifying data that we have on-premises. We are using a mixture of mounting NFS, CIFS, and then using fiber channel, so data is available to multiple platforms with multiple connectivity paradigms.

    The thin provisioning has allowed us to add new applications without having to purchase additional storage. The best example is our recent deployment of an entire server upgrade from Windows 2008 to Windows 2016. Had we not been using thin provisioning then we never would have had enough disk space to actually complete it without upgrading the hardware.

    We're a pretty small team, so we have never had dedicated storage resources.

    NetApp AFF has reduced our application response time. In some cases, our applications have gone from almost unusable to instantaneous response times.

    Storage is always a limiting factor, simply because it's not unlimited. However, this solution has enabled us to present the option of less expensively adding more storage for very specific application uses, which we did not have before.

    What is most valuable?

    The most valuable feature is speed.

    What needs improvement?

    The price of NVMe storage is very expensive.

    What do I think about the stability of the solution?

    We haven't had a problem with stability since it has gone online.

    What do I think about the scalability of the solution?

    We haven't needed to scale yet, but I can imagine that it would be seamless.

    How are customer service and technical support?

    The NetApp technical support is outstanding.

    Which solution did I use previously and why did I switch?

    Our previous NetApp system was a SAS and SATA spinning disk solution that was reaching end-of-life, and we were overrunning it. We were ready for an upgrade and we stuck with NetApp because of the easy of cross-upgrading, as well as the performance.

    How was the initial setup?

    The initial setup was fairly straightforward, in that we were doing this migration from an old NetApp to a new one. However, because of the problems with latency they were having on that, it got a little bit complicated because we had to shuffle things around a lot.

    The technical support helped us out well with these issues, and on the grand scheme of things, it was a very straightforward migration.

    What about the implementation team?

    We used a company called StorageHawk, and our experience was phenomenal.

    What's my experience with pricing, setup cost, and licensing?

    Comparing this solution to others it may seem expensive, but the price to performance for NetApp is greater. You get a lot more for the money.

    Which other solutions did I evaluate?

    We considered solutions by EMC, but they were very quickly ruled out.

    What other advice do I have?

    I have experience with a previous version of NetApp from quite some time ago, and everything about the current version has improved.

    NetApp AFF performs well, we haven't had any issues with it, and I suspect that it is going to be pretty easy to upgrade. It would be nice if the NVMe storage was less expensive, even though it's worth it.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    System Administrator at Bell Canada
    Real User
    Offers dedupe, compression, compaction, and the flexibility to offload your cold data to StorageGRID
    Pros and Cons
    • "AFF has opened our eyes in a different light of how storage value works. In the past, we looked at it more as just a container where we could just dump our customer dBms and let the customers use it in terms of efficiency. Today, to be able to replicate that data to a different location, use that data to recover your environment or be able to have the flexibility with the solution and data. These are things which piqued our interest. It's something that we're willing to provide as a solution to our customers."
    • "Customer service is one area of the product line where I would love to see improvement. I have had several vendor experiences with NetApp where I faced challenges in the initial call trying to navigate the requirements of the service level expectation. Their response could be better improved. However, the final result is great. It is just the initial support level where improvement would help to effectively solve problems."

    What is our primary use case?

    Currently, we are leveraging AFF for our VMware environment solution. So, we use it as a storage for our customers and are leveraging it to provide a faster storage solution for VMware customers.

    We are using it for block level based only storage, as of today.

    How has it helped my organization?

    With AFF, the benefit is that we have 27 data centers across the country, we are able to standardize across all them and do storage replication. The simplicity of being able to offload cold data to StorageGRID with the tiering layers that NetApp provides, this just makes it easier for us to be able to reduce labor hours, operations, and time wasted trying to figure out moving data. The simplicity of tiering is a big bonus for us.

    In terms of data protection, we have been leveraging SnapMirror with Snapshot to be able to do cloning. For the simplicity, we find it is able to do SnapMirror on a DR site in a disaster situation so we can recover and the speed to recovery is much more efficient. We find it much easier than what other vendors have done in the past. For us, to be able to do a SnapMirror a volume and restore immediately with a few comments, we find it more effective to use.

    AFF has helped us in terms of performance, taking Snapshots, and being able to do cloning. We had a huge struggle with our backup system doing snapshots at the VM level. Using AFF, it has given us the flexibility to take a Snapshot more quickly. 

    What is most valuable?

    The most valuable features are dedupe, compression, compaction, and the flexibility to offload your cold data to StorageGRID. This is the biggest key point, which drove our whole move to the NetApp AFF solution.

    AFF has opened our eyes in a different light of how storage value works. In the past, we looked at it more as just a container where we could just dump our customer dBms and let the customers use it in terms of efficiency. Today, to be able to replicate that data to a different location, use that data to recover your environment or be able to have the flexibility with the solution and data. These are things which piqued our interest. It's something that we're willing to provide as a solution to our customers.

    What needs improvement?

    We are looking at Cloud Volume today. We would like to be able to have on-prem VMs that can just be pushed o the cloud, making that transition very seamless in a situation where you are low on capacity and need to push a VM to the cloud, then bring it back. Seamless transition is something that we really would enjoy.

    What do I think about the stability of the solution?

    Stability has so far met all our requirements. We are leveraging pretty well. We haven't really had many issues. 

    We struggled a bit in the beginning. But with the support of NetApp, we were able to upgrade to new firmware which helped us become more effective and stable for almost a month now. So, it's pretty good.

    What do I think about the scalability of the solution?

    Scalability is the most effective way that we have seen so far from NetApp to be able to add additional disks. The ability to leverage the efficiency has also given us the flexibility to integrate it as one solution. Scalability is working for us. As demand grows, NetApp has been supporting it.

    How are customer service and technical support?

    I would rate the support as an eight (out of 10).

    Customer service is one area of the product line where I would love to see improvement. I have had several vendor experiences with NetApp where I faced challenges in the initial call trying to navigate the requirements of the service level expectation. Their response could be better improved. However, the final result is great. It is just the initial support level where improvement would help to effectively solve problems.

    Which solution did I use previously and why did I switch?

    Initially, we were working with EMC VNX devices. But as life kicks in, we were looking for a long-term solution and what our roadmap was in terms of storage aspects. We saw the true benefit in terms of cost as well as the efficiency to be able to leverage storage. We found AFF to be a better fit for our use case. 

    We had the Dell EMC product line for a long time in terms of portfolio and different options of gears. We looked at NetApp gears and capabilities, not just the storage component. However, the capability of being able to go beyond the storage, as a software-defined solution is something that attracted us to NetApp. It is a fit all solution for now.

    In our previous storage, we were doing a lot of roadmapping and giving customers a certain amount of storage. Whether customers used or allocated it, it was sitting in there. With the AFF thin provisioning, it has given us the benefit of being able to reduce our footprint from four arrays to a single 2U array. So, we are able to leverage efficiency and virtual volumes with thin provisioning. This gives us almost three to four times more storage efficiency.

    How was the initial setup?

    The initial setup was pretty smooth because NetApp came onsite with their support. They gave us the option to send a technician onsite to do the whole cabling. We were part of the architecting of the whole design, in terms of how we wanted to leverage our data lift and be able to leverage how we want to take control of the data. With their support and being able to set it up through the OnCommand System, it was not a lot of clicks. The initial setup was pretty straightforward. From the expectations that we had and the simplicity of setting it up, it wasn't so complex.

    So far, we only have rolled it out in one of our data center heavily. We tested it out, and it's working well. We have put a lot of production workload into it. Our next target is to roll it out across all the data centers. We are hoping to save almost 30 to 40 percent of our footprint initially. That would be a big savings for us.

    What about the implementation team?

    I am doing the whole migration for the solution.

    What was our ROI?

    AFF has given us the ability basically to reduce the amount of time that we are spending on OnCommand. What we have been able to do now is leverage in VSC, which has given us the simplicity to be able to provision data store from within the vSphere environment: provision and deprovision. Now, we can give more options to our users to provision their storage as well, there is less of a footprint for storage admins. They can now focus doing more automation rather than just doing the day-to-day work.

    Which other solutions did I evaluate?

    Comparing it to other vendors, there was more complexity when leveraging the features with the cost of the features available today, based on where the roadmap is. NetApp seems to fit our requirements for now.

    What other advice do I have?

    I would rate the product as a 10 (out of 10), but the whole package including the support would be a nine (out of 10).

    Cold data tiering to cloud is something that we're looking at today. Right now, we're more focused on StorageGRID and being able to do everything on-prem. However, we are looking at Cloud Volumes to leverage for the immediate term use case and how we could leverage a quick turnaround to the market for our customers' needs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Data Protection Engineering at a manufacturing company with 10,001+ employees
    Real User
    Good snapshot capability and reduced data center costs through storage consolidation
    Pros and Cons
    • "The most valuable features of this solution are snapshotting and cloning."
    • "The cost of this solution should be reduced."

    What is our primary use case?

    This solution provides storage for our entire company.

    We have a unified architecture with NAS and SAN from both NetApp ONTAP AFF clusters.

    How has it helped my organization?

    This solution reduced our costs by consolidating several types of disparate storage. The savings come mostly in power consumption and density. One of our big data center costs, which was clear when we built our recent data center, is that each space basically has a value tied to it. Going to a flash solution enabled us to have a lower power footprint, as well as higher density. This essentially means that we have more capacity in a smaller space. When it costs several hundred million dollars to build a data center, you have to think that each of those spots has a cost associated with them. This means that each server rack in there is worth that much at the end. When we look at those costs and everything else, it saved us money to go to AFF where we have that really high density. It's getting even better because the newer ones are going to come out and they're going to be even higher.

    Being able to easily and quickly pull data out of snapshots is something that benefits us. Our times for recovery on a lot of things are going to be in the minutes, rather than in the range of hours. It takes the same amount of time for us to put a FlexClone out with a ten terabyte VM as it does a one terabyte VM. That is really valuable to us. We can provide somebody with a VM, regardless of size, and we can tell them how much time it will take to be able to get on it. This excludes the extra stuff that happens on the back end, like vMotion. They can already touch the VM, so we don't really worry about it.

    One of the other things that helped us out was the inline efficiencies such as the deduplication, compaction, and compression. That made this solution shine in terms of how we're utilizing the environment and minimizing our footprint.

    With respect to how simple this solution is around data protection, I would say that it's in the middle. I think that the data protection services that they offer, like SnapCenter, are terrible. There was an issue that we had in our environment where if you had a fully qualified domain name that was too long, or had too many periods in it, then it wouldn't work. They recently fixed this, but clearly, after having a problem like this, the solution is not enterprise-ready. Overall, I see NetApp as really good for data protection, but SnapCenter is the weak point. I'd be much more willing to go with something like Veeam, which utilizes those direct NetApp features. They have the technology, but personally, I don't think that their implementation is there yet on the data production side.

    I think that this solution simplifies our IT operations by unifying data services across SAN and NAS environments. In fact, this is one of the reasons that we wanted to switch to this solution, because of the simplicity that it adds.

    In terms of being able to leverage data in new ways because of this solution, I cannot think of anything in particular that is not offered by other vendors. One example of something that is game-changing is in-place snapshotting, but we're seeing that from a lot of vendors.

    The thin provisioning capability provided by this solution has absolutely allowed us to add new applications without having to purchase additional storage. I would say that the thin provisioning coupled with the storage efficiencies are really helpful. The one thing we've had to worry about as a result of thin provisioning is our VMware teams, or other teams, thin provisioning on top of our thin provisioning, which you always know is not good. The problem is that you don't really have any insight into how much you're actually utilizing.

    This solution has enabled us to move lots of data between the data center and cloud without interruption to the business. We have SVM DR relationships between data centers, so for us, even if we lost the whole data center, we could failover.

    This solution has improved our application response time, but I was not with the company prior to implementation so I do not have specific metrics.

    We have been using this solution's feature that automatically tiers data to the cloud, but it is not to a public cloud. Rather, we store cold data on our private cloud. It's still using object storage, but not on a public cloud.

    I would say that this solution has, in a way, freed us from worrying about storage as a limiting factor. The main reason is, as funny as it sounds because our network is now the limiting factor. We can easily max out links with the all-flash array. Now we are looking at going back and upgrading the rest of the infrastructure to be able to keep up with the flash. I think that right now we don't even have a strong NDMP footprint because we couldn't support it, as we would need far too much speed.

    What is most valuable?

    The most valuable features of this solution are snapshotting and cloning. For example, we make use of FlexClone. We're making more use of fabric pools, which is basically tiering of the storage. That way, instead of having just ONTAP with this expensive cost, if we want to roll off to something cheaper, like object storage, we can do that as well.

    What needs improvement?

    The cost of this solution should be reduced.

    SnapCenter is the weak point of this solution. It would be amazing from a licensing standpoint if they got rid of SnapCenter completely and offered Veeam as an integration.

    What do I think about the stability of the solution?

    This solution is very stable. We have had downtime, but only on specific nodes. We were always able to failover to the other nodes. We had downtime from a power outage in our data centers that was mainly because we didn't want the other side to actually have to take a load of an SVM DR takeover because we knew it was going to be back up in a certain amount of time. Other than that, we have had no downtime.

    What do I think about the scalability of the solution?

    It seems to be almost infinitely scalable. Being an organization as large as we are, it definitely meets our needs.

    How are customer service and technical support?

    We have onsite staff that is a purchased service from NetApp, so we do not directly deal with technical support.

    Which solution did I use previously and why did I switch?

    Prior to this solution, we had all these different disparate types of storage. It was a problem because, for example, but we'd be running on low NAS but there was all the extra storage in our SAN environment. The solution seems a little cheaper, but when you added the whole cost up, it was cheaper for us to just have a single solution that could do everything.

    What was our ROI?

    We have seen ROI, but I can't quantify how much.

    What other advice do I have?

    This is a really good solution that definitely meets our needs. It integrates well with all of the software that we're using and they have a lot of good partnerships that enable that. There are a lot of things that can bolt right in and talk to it natively, like Veeam and other applications. That can really make the product shine. I just wish that NetApp would buy Veeam.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.