We have support, and they are good. Their response is good.

Our experience with customer service has been good.

Their support is okay. Sometimes I have to run in circles to get to the correct person, depending upon what the problem is, because sometimes it may be database-driven, sometimes it is application-related. That's my only issue with support.

Since we are an Oracle shop, we have already paid for the cost of that support. My only issue is that sometimes I'm running around in circles to different departments because one refers to the other and then you have to play ping-pong between different parts of the maintenance, the application and the database.

They are very knowledgeable. We work with the internal development team because we were an early adopter, and it has been great.

Technical Support is not great. I do not have much to complain about, as I only had a few questions with no response.