Perception Point Advanced Email Security Reviews

We are using Perception Point Advanced Email Security for filtering or securing our email system.

The most valuable feature of Perception Point Advanced Email Security is the filtering and securing of emails.

It would be helpful for Perception Point Advanced Email Security to have more integration with other solutions.

I have been using Perception Point Advanced Email Security for approximately one year.

I rate the stability of Perception Point Advanced Email Security a nine out of ten.

We have approximately 500 secured mailboxes using this solution in my organization.

I rate the scalability of Perception Point Advanced Email Security a ten out of ten.

I did not use the support from Perception Point Advanced Email Security. However, we did use the support from the dealer we purchased the solution from.

I have previously used IRONSCALES. When comparing IRONSCALE and Perception Point Advanced Email Security, they are very similar. However, IRONSCALE is less expensive.

The price of the solution is high.

I rate the price of Perception Point Advanced Email Security a two out of ten.

I rate Perception Point Advanced Email Security a nine out of ten.

We use them for email security of all our clients. We only use their email protection right now. We don't use their protection for Teams or other services. We use it strictly for email.

We get emails every time one of our customers gets a blocked email. This is something that I like to see. I probably get hundreds of emails that go to the folder for blocked emails. I see it blocking a lot of phishing emails that look like Amazon or Microsoft Office 365 logins. With common websites, people don't even think if they see a fake email. I see a lot of them getting blocked. 

Overall, I am very happy with it. We use it for ourselves and all our clients. It is rare to see something slip through. It definitely happens that there will be an email that comes through that is dangerous or junk, because no solution is 100%. For their effectiveness, I would rate them as nine or 10 out of 10.

I had a customer who was decent-sized, about $15 million a year, as we work with small businesses. This guy had no email security. I kept telling him, "Hey, I need you to buy this email security. Your employees are clicking on bad links." The guy refused to buy the software. It was only a couple hundred bucks a month, which is not much for a company of their size. Then, his accounting person got a lot of emails and clicked on one. They got hacked. The hackers got into their bank account and took about $70,000. This is an example of people who don't have email security.

Knock on wood. We haven't had a client, who uses their protection, have an email security breach. That is the best thing about what they do. We don't have to think too much. Their product just works and keeps bad emails away.

There is now real recognition from our customers about email security. A lot of people now know how dangerous email can be. Perception Point does a good job of keeping danger away.

The way that they scan all embedded links in an email. One of their features is a scan engine. It scans every link, then tries to determine if it is an active site. So, if they saw a threat and the website was down, then it is not really a threat. If there is a link in an email, they still pass the email through because they can't determine that it is a problem. However, when they scan them and see a problem, then we can see these results in the portal, which is good as well. 

If we have clients who say, "Hey, I didn't get this email," or "Look at this," we can view a lot of this information in the portal. 

With Office 365, the nice thing is that if an email does slip through, we have the feature enabled where we can notify them or log into the portal, then it will take the email out of our customer's mailboxes.

Their marketing and training need improvement. When some of their new features come out, they don't do a great job of notifying or educating us, e.g., sending emails such as, "Hey we..." 

Just to create a new customer, we used to have to go through their support team. The last time that I had a new customer, they said, "By the way, we have a new feature. You can do it yourself," and that was fine. 

They just don't do a good job of promoting themselves. They seem like a typical busy IT company who is just working on fixing problems and making technology better. However, they are not fantastic at marketing themselves to existing partners, which is not a bad thing. It is just something for improvement.

I have been using it for two to three years. We might have been one of the first IT companies to become a partner with them.

It has been very available and stable. The only time that we have had an issue in the last couple years (because they are based off Amazon's platform) was about a month ago when Amazon had that huge outage in Virginia. That was a problem.

The problem was that Amazon went down and our customers could not get their emails. However, the good news was that all the emails were saved at Amazon and Perception Point. There was a workaround. We could have removed Perception Point from our customers, but that would have removed the email security. So, when our customers called us and freaked out, saying, "I don't have it." We told them there was an Amazon outage. I said, "Listen, you can either wait until this gets fixed or we can remove the email security." All our customers said, "No, I'll wait," because they don't want their employees to get email viruses and click on them. 

Our largest customer is not very large compared to an enterprise. The solution is fine for us based on our client base.

Their support has been fantastic. We get very quick responses. With another vendor, I had to wait a week sometimes for an answer, which was crazy.

I have had a couple customers get mail bombed, getting 10,000 emails a day. It is impossible for somebody to check their email when they are getting that many. I had to reach out to Perception Point support. 

I have the cell phone of one of the top guys on the technical side. If I can't get a hold of somebody on their main number, then I can text or call him. I have had to a couple times. He gets somebody on his team to help slow down these mail bombs. I don't know if that is part of their Incident Response Team, but they have definitely done a good job when we have had some email emergencies.

Sometimes, their support is not 100% perfect. I would rate it as 9 or 10 out of 10.

Positive

We use Proofpoint and still have them as a vendor for people who have onsite email servers. 

We were trying to use both Proofpoint and Perception Point for a customer, and it didn't work. That was because of Proofpoint. So, we were stuck only with Proofpoint. 

I don't like Proofpoint. Their support has gotten better for some reason. I am not sure what has changed, but they had a period where their support was really bad and it was hard to get in contact with somebody. That has changed. It has gotten a little better, but I have had some problems recently. This was one of the reasons why I didn't want to use Proofpoint. They are a little too big and haven't given us good service as an IT company.

IRONSCALES is a big player and we tried using them. We went through demos and talked to sales engineers. I didn't see it stopping a lot of bad things, but I don't know if we had it configured correctly. We could never get it to work right. When we had issues, e.g., we had some emails that were blocked and some other problems, it took them weeks to get back to us. That is just unacceptable when you are dealing with email products.

I just didn't have good experiences with Proofpoint and IRONSCALES.

The initial deployment is easy. They have a document that shows you how to do it. Once you do it a couple times, you can repeat it easily. I have done it quite a few times. I can probably set somebody up on Office 365 in 15 minutes or less.

After deployment, the solution starts delivering value immediately, when it comes to stopping threats. As soon as you put them in place, they are scanning emails for anything bad coming through, which is a nice thing. 

People don't realize the benefit of it. When we get a new customer, we include this solution in our pricing. They don't even realize that we put it in. The first thing that our customers don't realize is they are not getting a lot of viruses or bad emails. The second is that they are staying up all the time. For example, with this other previous customer who didn't have it, they had somebody clicking a bad email almost every day. They were at risk of getting an infection, and then they had problems. We would then have to go clean it up. Their employees couldn't work because we were working on the computer where they clicked the bad email. 

For people who don't have it, they will see the benefit when they do have it. It won't interrupt your business because everything runs smoothly. You never see the bad stuff. 

It prevents downtime. A lot of our customers don't like it when their employees are not working because they are paying them to do nothing. If I have to work on somebody's computer for two hours, that is two hours when somebody is getting paid to do nothing. That is the thing that this type of solution helps with. It is really a waste of my time. Because if they had this solution, I wouldn't have to spend two hours cleaning it up.

There is room for improvement for them with an MSP partner. The pricing is good and fair. Our customers don't complain. The only thing is that it's a little bit old school. They don't have a system that automatically checks the number of users that our customers have so we can just update the licenses ourselves through a website. It is still done manually. They have a person who checks invoicing monthly to determine if there have been any changes. A nice improvement would be if they could get automated licensing counts. 

I have gone through a couple different vendors and didn't like the other products. Then, I found Perception Point. I used to know a guy who worked for them. We looked at their product, which did what we needed to do. Also, support was important for us. With some of the larger companies, I have had problems getting issues fixed that needed to be fixed in a timely manner. So, we decided to go with Perception Point, their technology, and portal, which shows us how it scans information in emails.

It keeps the bad emails out. They do the job of email security. We have been pretty lucky.

Do a demo with Perception Point and other vendors to see what you like. Everybody likes things for different reasons. One of the biggest selling points for us is the quick access to support via email and phone. That was my number one or two reason for going with them. You want a good product that protects you, and there are a lot of good products out there now, but the support is really why we went with them. If you want good support when there is a problem, think about these guys, because we didn't have good luck with some bigger companies.

I would rate this solution as 9 or 10 out of 10. We are super happy.

We are using it to screen all emails coming into our infrastructure and email system. So, it is screening and blocking anything noted as malicious. It tags anything noted as spam, which gives us a frontline defense on all emails coming into our organization.

The vendor’s Incident Response team is very good when it comes to incident management, improving the security of our email system immensely.

Perception Point Advanced Email Security has absolutely helped to reduce our false positive rate. We have had half a dozen or less false positives since we have started using it.

I find the solution very valuable. It does what it is supposed to do. It works. 

The solution’s effectiveness when it comes to detection is very good. It is stopping malicious emails and tagging emails noted as spam. So, we are able to disseminate those emails, get what we need, and block clearly malicious emails. It saves us a lot of valuable time. It keeps our users safe, e.g., the majority of emails that they would have gotten in the past don't even make it into their inbox.

This is an option to preview an email in their console, and that could be improved. If you open the preview, then it auto scrolls. Therefore, it is hard to look at the email when it is going to the next page or scrolling. It should not have the auto-scroll.

We have been using it since July or August of last year.

The stability is excellent. We have not had any issues connecting to the platform or with the stability of the platform.

The amount of emails that we get is steady.

We are at roughly 200 inboxes that the solution is protecting.

Their support is very good and they respond quickly. If we do have a false positive or potential false positive, we are able to work with them in a quick, timely fashion. So, if we do notice an email, and if it is a false positive, then we get that noted with them. They do a very good job of fixing any false positive so they do go through the next time. We get those fixed right away.

When there is a potential false positive or miss, we work directly with them. Then, it is sorted out very quickly. We have not had to wait to get a resolution. 

We used MDaemon as our email, Absolution, and Windows.

Because it is set up in SaaS, there is not much in the way of setup from our point of view. You just install it, then it goes.

After deployment, the solution started delivering value immediately when it came to stopping threats.

I save 30 minutes to one hour a day with this solution.

We haven't had any incidents that would compromise the company, so we haven't had to spend any time remediating anything.

We would always like it to be cheaper and save more money. However, we are getting the value from it.

We did not evaluate other options.

The solution works. There are very few false positives. It does what it is supposed to do, stopping it at the source.

The company does not plan to increase its usage in the near future.

I would rate this solution as a 10 out of 10.

We're not yet clients of Perception Point. We have been running a PoC on their email security product for about two months. My managers are still going through some steps to see if we will finalize something with them.

The main component of their product is email security and their solution has been proven to be quite good at catching the bad guys.

The solution has pretty good detection. It has some particular areas that are—if "unique" is not the right word—strong points for them. 

• It has modules to detect malware and that is a strong point.
• It has a very nice way of showing you, directly in the product, a lot of details about certain pieces of malware. It goes very deep and even shows you the assembly code.
• It also does detonations on files and shows you the results in different operating systems. That is very useful. 
• And it has pretty good capabilities for catching malware campaigns that other products are not really catching.

Coming from products in the Microsoft stack, Perception Point doesn't really give you, as an admin, a lot of options to make changes yourself. It's more on their side to make changes in the back end. That's something they could improve on in the future.

Also, the search functionality is kind of tricky or buggy. When you enter some text to search, you have to scroll down to find the search button. It's a bit more friendly on the Microsoft side, or maybe I'm just more used to Microsoft. But if you copy a piece of text, like the subject of an email, and you paste it in the Perception Point search, you cannot modify it. You have to modify it before you paste it. That's just the way their text input field works. They need to pay some attention to the search functionality.

Also, you cannot really see graphs of evolution over time. You can choose various timeframes like one day, one week, one month, or a custom timeframe, but you cannot really see any evolution or compare graphs. You can't really see what the spikes were in one month. Perception Point does have a very graphical layer and they tell you, "We stopped this many emails with this layer, and we stopped this many emails at this other layer," which is very nice, but I would love to see a graph showing evolution and spikes.

We didn't have issues where the service wasn't available. That was okay.

The only little issues that we had were on the identity side, where we would invite a person to join the sandbox that they created for us, we would give them a role, but at some point they would lose access, and we would have to do some steps again. I'm not sure why that happened. But we didn't have service interruptions or anything like that.

We ran the PoC in a way that almost all emails that had to go to Perception Point did. It handled that volume pretty well and I didn't see any kind of issues. And I don't expect to see any issues if we were to scale it even more with a bigger volume of emails. We onboarded close to 5,000 email accounts into Perception Point.

Because Perception Point is not such a big company right now, I found that they are very responsive. The account team, the team that we did the PoC with, was very friendly. They answered all of our queries and they were always there. Even if we didn't directly communicate with the IR team, the person that we were in touch with, who had connections with the IR team, was always available. He was always giving us a heads up telling us, "We caught this campaign," or asking us if we needed anything. They were very friendly, responsive, and professional.

We didn't communicate with the support team. The account team took care of anything we needed. But they were excellent.

The way we set up the PoC, just required us to set up a tiny transport rule and that was it. I'm not sure, when you put it into production as your main solution, what that process would be like. For us, having it as a second solution, on top of Defender, it was very straightforward.

We didn't let Perception Point actually stop anything in the PoC. The stopping task was still left to our main production system which is Defender. Our approach in the PoC was that we wanted to see what they would detect beyond our current solution. If I had let Perception Point stop anything, it would have stopped some pretty important campaigns in terms of malware, credential harvesting, and the like. But right now, it's just in detection mode.

During the PoC we didn't really use or talk to the Perception Point Incident Response team. We had two contact points on their side, and one of them was working closely with their IR team, but my colleagues and I didn't interact with their IR team. I know that behind the scenes the IR team was active, at some points blocking things or analyzing things.

I was the primary person who set up and tested Perception Point, in my role as senior security engineer. And one of my colleagues, who is handling email in his role as a cloud operations engineer, was involved. We also had our manager who is our director of IT, and another colleague who is a security analyst involved.

Our main email security solution is Microsoft Defender for Office 365. During the Perception Point PoC, we put the two products alongside one another, and we did see better results for some malware campaigns with Perception Point. There were some campaigns in which Defender for Office didn't catch things and Perception Point did.

We didn't really look for false positives. We were looking more to see if Perception Point could complement our detection stack. There were some things, legitimate domains that we were using, that Microsoft blocked and Perception Point didn't. If Perception Point had been our primary product, it probably wouldn't have blocked them. But in a similar way, Perception Point also blocked some stuff that was not actually malicious.

Perception Point has a very good engine for image recognition, like logos, and it was able to stop some phishing. Anyone could see they were phishing attempts, but somehow, Defender for Office 365 sometimes didn't catch them. Perception Point did, every time.

Perception Point is a good solution. It's definitely worth testing. Every customer's environment is different, and not all companies are targeted in the same way, either because they are in different industries or they have a different number of employees. But phishing is definitely a very important attack vector, and Perception Point's product is very good. It's worth giving it a try, to at least run a PoC to see how it works.

The PoC was a very good experience and, at this point, I'm just waiting for my managers to make a decision about the product.

The primary use case is for email security.

The most valuable feature I have found is the speed of scanning emails.

I think the interface could be improved in the next release. I think making the solution more user-friendly would be helpful.

I have been using Perception Point Advanced Email Security for the past year.

Perception Point Advanced Email Security is definitely stable for our needs.

We found Perception Point Advanced Email Security to be scalable.

Technical support is very good.

The initial setup was complex and it is similar to out-of-the-box service.

We evaluated Proofpoint, which is higher priced than Perception Point Advanced Email Security.

I would rate Perception Point Advanced Email Security an eight out ten.