Jijin Joseph - PeerSpot reviewer
Technical Director at Channelnext
Real User
Top 5Leaderboard
Gives in-depth analysis reports to end users for any malicious content found in emails
Pros and Cons
  • "We can use it to perform detection and analysis of emails. For any malicious content found in emails, it gives in-depth analysis reports to end users. If you log into the console, you can see in-depth detection and how it happens."
  • "Our users would like the solution to scan outgoing emails. So, if my system is compromised, and I have malicious content in my system, then there is a possibility that I am sending a colleague that malicious content."

What is our primary use case?

Perception Point Advanced Email Security scans incoming emails.

Our majority of clients are using Office 365.

How has it helped my organization?

We can't even pass a day without using Perception Point Advanced Email Security. Email communication is very  critical in B2B Business . Our whole business  depends on emails and its contents. Perception Point  gives us the holistic protection  for our day to day business with advanced protection from all malicious threats . 

What is most valuable?

Finding a delicate balance between user experience and security is the toughest challenge while looking for a security solution . We found perception point is extremely doing well much beyond our expectations. Faster delivery of emails is one of the key feature we really liked the most .Simple implementation for enabling the protection is the second , since it is a Integrated Cloud Email Security solution which based on API ,we can configure it without changing the MX record. In depth analysis , reporting and quick technical support are the other features we liked .   For any malicious content found in emails, it gives in-depth analysis reports to end users. If you log into the console, you can see in-depth detection and how it happens. 

We receive SOC analysis reports from the Perception Point X-Ray console, where you can view a majority of the incident or SOC reports. If you are an exchange admin, you can extract all  information from the report. You can also configure customised  reports. Still if you need any more in-depth analysis  just take a screenshot and send it to the support. 

Perception Point is hosted on AWS S3. This is why we can very quickly scan emails. If you are receiving an email with an attachment, it can be received in two or three seconds. Its detection and delivery are very fast and false positives are really less.

What needs improvement?

Our users would like the solution to scan outgoing emails. So, if my system is compromised, and I have malicious content in my system, then there is a possibility that I send malicious email to my colleague.

There is a dependency on AWS cloud.This means if the cloud service is down, which may impact the perception point's email delivery.So it would be great if there is any HA for the solution.

I would like a user-friendly configuration, like APIs. This solution is API-friendly configuration by following the steps provided. It would be great if it could be  automate it, like the Avanan.Also, it would be good if Perception Point Advanced Email Security could have an MSP model.

During the early stages of working with this solution, there were some constraints and issues.

Buyer's Guide
Perception Point Advanced Email Security
April 2024
Learn what your peers think about Perception Point Advanced Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.

For how long have I used the solution?

We have been using the solution for a year.

What do I think about the stability of the solution?

It is very stable. We never experience any downtime.False positives are very less.

What do I think about the scalability of the solution?

I can very easily add mailboxes, domains, email servers, etc. Scalability is super easy.

We have less than 10 mailboxes in our organization.

We now have more than 20 customers with more than 1,000 mailboxes. Everyone is very happy with the product.

How are customer service and support?

We have confidence in terms of its support. It is an interactive support. If there are any issues, we can just take a screenshot and send that to the support who will immediately respond. 

Perception Point's incident management is really good. It has interactive support. As soon as we deliver a system to a client, they have access to contact the support.

I am not using the vendor’s Incident Response team feature, but a couple of our end users are using it. We have educated them how to access the detailed analysis report from the X-Ray portal. After that, very few cases contacted us for the  vendor’s Incident Response team assistance. When needed, they have provided the report from the back-end.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This company started a year ago and has been using and selling this product since then. Perception Point was the first vendor that we onboarded.

How was the initial setup?

It is straightforward. It may take some time to get into the system, but once it is placed, none of our customers complain about this product. They are very happy.

It takes about five minutes after we deploy the solution for it to start delivering value.

What about the implementation team?

No specific skill set is needed to maintain it. Our mail admin can monitor it. One or two people are in charge of it. A team won't need specific resources to monitor or manage it. We provide adequate training so our clients can utilize their existing resources to manage the solution.

What was our ROI?

The detection rate is very high with this product. None of our customers have complained about any major issues.

Whoever onboards with us is extremely happy. We have started getting the renewals for the solution.

The solution has helped to reduce the number of alerts received by our endpoint layer. Per mailbox each week, there are fewer than 10 alerts. So, in a month, there are fewer than 50.

It prevents about 100 threats of malicious content per mailbox a month.

What's my experience with pricing, setup cost, and licensing?

It has very reasonable pricing. comparatively  the end user is paying for the other market leaders for email security (proof point , Mimecast ..etc). Perception Point is really worth in terms of holistic protection without compromising the user experience. One interesting fast is that users are able to test this product without replacing the existing solution during the POC , if they found perception point works as per their expectation they can configure /replace the solution within 15 minutes of configuration steps without changing their mx record .If they have multiple domains everything can be configured and manage it from one xray console (perception point) .  Its a simple configuration and no need any unique skill set to manage it .

Which other solutions did I evaluate?

I have experience using Proofpoint, Mimecast, and Avanan. While these are high quality products, the email delivery in Perception Point is super fast.Perception Point will scan and deliver emails very fast.

Perception Point's detection rate is very high. You are not able to see this from any of the competitors. In Perception Point, you can see the detection rate, how in-depth malicious emails are detected.Email scanning is really deep level. The user can go in and check it from the report.

What other advice do I have?

Everyone is super happy with this product.

I would rate this solution as nine out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Distributors
PeerSpot user
Belgin Abraham - PeerSpot reviewer
Chief Executive Officer at Channel Next
Real User
Provides valuable insights into threat scenarios, enhancing the understanding of potential risks and highly stable solution
Pros and Cons
  • "One is the hardware-assisted platform that provides more insight into the threat scenarios. And the other is their instant response team's availability, 24/7, for identifying and responding to incidents. These are the two main things that everyone likes."
  • "There is room for improvement in terms of adding the DLP (Data Loss Prevention) solution, which would be a good option for Perception Point to look into."

What is our primary use case?

There are multiple use cases. There are those who are facing big-time, sophisticated attacks through emails. Those who are looking for not only email security but also security for other cloud collaboration channels. Both scenarios. We sold the Perception Point.

What is most valuable?

One is the hardware-assisted platform that provides more insight into the threat scenarios. And the other is their instant response team's availability, 24/7, for identifying and responding to incidents. These are the two main things that everyone likes.

What needs improvement?

There is room for improvement in terms of adding the DLP (Data Loss Prevention) solution, which would be a good option for Perception Point to look into.

In future releases, additional features that our clients would like to see included in the next release of Perception Point are Phishing Link Protection (PLP) and security awareness training. Security awareness training used to come along with email security solutions.

For how long have I used the solution?

I have been selling this solution for two and a half years. We currently offer the latest version with web security. 

What do I think about the stability of the solution?

I would rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten. There have been no restrictions till now. We didn't face any issues.

We have around 50 clients. They are a mix of small, medium, and enterprise businesses.

How are customer service and support?

The customer service and support are okay. We didn't face any problems.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is super easy because, from the last year's end, I didn't even miss any renewals. All the clients renewed. So, ten out of ten. I would rate it a ten on ten, where one being difficult and ten being easy. 

What about the implementation team?

The solution is deployed both on the cloud and on-premises. 

However, most of our clients have deployed the solution on the public cloud and either use G-Suite or Microsoft 365 as the cloud provider. 

If it's a straightforward deployment, around 15 to 20 minutes, or a maximum of 40 minutes with all configurations and training. There are multiple ways. If we do it within 15 minutes, that's for basic configurations. If there are extra configurations required for the client, it could reach 30 to 45 minutes.

ur deployment process is API-based and in-line mode. The basic 90% is in-line mode.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing model a five out of ten, where one being cheap and ten being expensive. 

The solution is neither cheap nor expensive. There are no additional costs to the standard license. 

What other advice do I have?

I would suggest believing in the solution's technology and believing in the right partners who are supporting the implementation of the solution.

Overall, I would rate the solution a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Perception Point Advanced Email Security
April 2024
Learn what your peers think about Perception Point Advanced Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.
Security Engineer at Global-e
Real User
Helps our security team to better see malicious activity and has reduced endpoint alerts
Pros and Cons
  • "What's really good about this platform is that you have full visibility, it has a very nice and very friendly UI, it's quick, and there's no latency in the scanning."
  • "We have had a few false positives, not that many, but a few... they have a feature where someone from the Incident Response team can look at an email and mark it as 'verified malicious.' You might think that if an engine detects it is malicious, and an IR team member has flagged it as malicious, it will definitely be malicious. But that's not always the case."

What is our primary use case?

We are currently working only with email protection. The way it's implemented in our company is that it scans 100 percent of our incoming email traffic. Perception Point has seven or eight scanning engines for detecting malicious activity, whether it's a phishing attempt, a malware attack, or any other type of cybersecurity threat. The way it's implemented is inline, so that if their engines detect something, the problematic email will be blocked and the end-user won't get it.

They also have an Incident Response team so that if something looks suspicious the IR team looks into it and approves or releases the emails. It depends on the use case.

How has it helped my organization?

Until we had the Perception Point, if a malicious or suspicious email got into a global user mailbox, if he didn't fall for it he would just manually send it to the security mailbox and then we would have to manually check it. Now, with the Perception Point engines scanning things automatically, it helps our security team to better see the malicious activity that has globally targeted employees.

In addition, it has reduced the number of alerts received by our endpoint layer by about 20 percent.

It saves our entire security team a lot of time and it gives our organization better protection.

What is most valuable?

What's really good about this platform is that  

  • you have full visibility 
  • it has a very nice and very friendly UI
  • it's quick
  • there's no latency in the scanning. 

I'm able to log into the system to see what's happened. I do that every day because in the company I work for things are a bit sensitive. I don't trust any solution 100 percent, so it's not just Perception Point. I like to see things myself and decide.

And the speed of scanning is very quick. The time it takes is almost nothing.

That's what we need. It pretty much gives us the perfect solution for our requirements.

In terms of their detection, if there is malware they detect it. For nine months we haven't seen more than a couple of true negatives, meaning malicious emails that did get through their scanning system. It has helped to prevent hundreds of threats.

What needs improvement?

We have had a few false positives, not that many, but a few. 

About 90 to 95 percent of the time, it's doing a great job but, the same as other companies, they can do better. They can add internal processes that will give an end-user the perfect solution. When I log in to the system, I can see all of the emails that were flagged as malicious. Some of them are false positives, and I get that. However, they have a feature where someone from the Incident Response team can look at an email and mark it as "verified malicious." You might think that if an engine detects it is malicious, and an IR team member has flagged it as malicious, it will definitely be malicious. But that's not always the case. Sometimes the engine detects it as malicious, and the IR team verifies that, but it's still a valid email, not a malicious one, and I have to release it manually.

But in the beginning, we had more false positives. Over time, the false positive ratio has gotten better. Instead of 20 false positives there are now about 15 false positives a month.

For how long have I used the solution?

I've been using Perception Point Advanced Email Security for about eight months.

What do I think about the stability of the solution?

The solution is very stable. There were a few crashes but they weren't related to the solution itself. The solution is on a cloud service provider and the few times that it has crashed were because of an issue with the cloud service provider.

What do I think about the scalability of the solution?

It's very scalable because it can give you lots of options. We are not using all  the options that are available, because we don't need them, but it can provide a very nice set of solutions.

How are customer service and support?

Their technical support depends on the person I'm dealing with. I know the guys in technical support, and some of them are good and some of them have some tricky responses but, overall, they are pretty good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is the first solution of its kind that we are using. We started looking into tools like this because this kind of solution is a must-have tool.

How was the initial setup?

The initial setup was very straightforward, very easy. It took just a few minutes and it started delivering value from the first minute.

It's used by our entire organization. In terms of maintaining the solution, it's just me and maybe one or two other guys in our whole company.

Which other solutions did I evaluate?

We had a PoC with another company, but Perception Point mwas better than the other product we were looking into, by far. The main difference was the management part of the platform. For me, as a platform manager, it's so easy to see and manage the entire operation. It's very easy to do stuff inside.

The detection rate was pretty much the same for both products. But we tested the other product for only about two weeks and Perception Point for about one and a half months, so that was different. The false positive rate was also pretty much the same.

What other advice do I have?

This is the first product you should look into because it's really good.

If I have the option to use another feature or another product from Perception Point, I'll definitely consider them as a good player in the market, and I'll for sure start with a phone call to one of their salespeople.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
CISO at a manufacturing company with 1,001-5,000 employees
Real User
Straightforward to set up, good support, and quickly adapts to new threats
Pros and Cons
  • "The most valuable feature is the ability to identify malicious content and phishing emails and reduce the workload we have to do in terms of security."
  • "The only thing that can be improved in Perception Point is the in-depth analysis and attribution to cyberattack groups."

What is our primary use case?

We are today using this product for email filtering and we plan to use it later for file filtering on cloud-sharing platforms.

How has it helped my organization?

This solution is very effective at detecting malicious content and very fast in adapting to new threats. There have been new types of attacks which, instead of attaching malicious files to emails, have been attaching to Google Docs that are hosted on the Google Cloud. Within a couple of days, Perception Point updated the engine to a filter and block such attacks. For us, it was very beneficial because the users are not allowed to open attachments, but when people asked them to view a document on the cloud, they weren't used to it. This left them open to this type of attack.

The Perception Point incident response team acts like our own SOC team, which is important because we do not have a SOC, but rather a limited incident response team. This means that any external assistance allows us to work on the more critical areas and identify the events that we have to investigate. In general, it significantly reduces our internal workload.

When it comes to incident management, I think that the Perception Point incident analysis is very fast. It usually takes less than an hour to go back with initial reactions, and they adapt the technology very fast as well. They provide either interim solutions or full solutions to all of the incidents that are identified.

In terms of engine optimization, ever since we started working with Perception Point, we have been able to monitor improvements to their capabilities, including adaptations they have made. Moreover, our own team was able to work with the system and ask for improvements, and they've all been done very fast.

Perception Point has helped to reduce our false positive rate by approximately 90%. More generally, it has reduced the total number of alerts we get. We used to have more than 100 endpoint alerts per month and it has been reduced to individual ones. Overall, that is a greater than 90% drop in alerts.

What is most valuable?

The most valuable feature is the ability to identify malicious content and phishing emails and reduce the workload we have to do in terms of security. The quarter before we used Perception Point, we had about 400 positive identifications of malicious content being used by employees, probably getting them via email. Since using Perception Point, we have almost nothing.

What needs improvement?

The only thing that can be improved in Perception Point is the in-depth analysis and attribution to cyberattack groups. This is an issue I have raised with their product team. Currently, when we get malicious content, we don't know where it came from. One of the things that worries me the most, as a sysop, is whether we are being targeted by any of the cybercrime groups. This is something that Perception Point doesn't do, so I have another cyber threat intelligence team that does the investigating. Ideally, Perception Point should offer this as part of their service.

For how long have I used the solution?

We have been using Perception Point Advanced Email Security for the past four or five months.

What do I think about the stability of the solution?

We are using it as a SaaS and since we have been using it, there have been no noticeable service interruptions.

What do I think about the scalability of the solution?

It seems to be very scalable. It's cloud-based, so it should be able to scale nicely. We haven't done load tests because our load is not very high.

We have about 1,400 people who are protected by this product, and they work in every role that you find in an enterprise. We are located in Asia, Europe, and North America.

How are customer service and technical support?

The technical support is very good. Most of the time, they reply within one hour.

Which solution did I use previously and why did I switch?

Prior to Perception Point, we were using a solution by Barracuda. We switched because Barracuda didn't provide the capability to filter emails and block the malicious content we wanted.

How was the initial setup?

The initial setup was very simple and straightforward. As we are using Perception Point as a mail relay, it only involved changing the MX record or DNS records in order to relay our email messages to Perception Point, and whitelisting the Perception Point addresses in our email systems. It was a very simple configuration, and it was up and running very fast.

We have many domains, and some of them took some time, our major domain was done first and it was completed within one day.

After deployment, it started providing value immediately. That said, it took a few weeks before we identified everything that needed to be whitelisted or blacklisted.

It requires some administration in terms of blacklisting and whitelisting rules for URLs of domains. There are some cases that the out-of-the-box solution doesn't identify properly, especially when there are misconfigurations by people that we communicate with.

What about the implementation team?

I managed the deployment, but someone on my team did the technical setup.

What was our ROI?

We have seen ROI in the form of reduced security team activity, a reduction of employees clicking on phishing emails and malicious content, a reduction in the need to re-image machines that have been infected by malware, and a reduction in the incident response (IR) activities.

What's my experience with pricing, setup cost, and licensing?

We were able to get reasonable pricing that matches the ROI we want, so I think that it is the correct price point.

Which other solutions did I evaluate?

We evaluated other solutions including Mimecast, Sasa Software, Forcepoint, and a couple more. Some of the products that we looked at didn't offer a full SaaS solution so we didn't consider them.

We didn't perform a full pilot program with the rest of the vendors because we had a situation where we wanted to deploy very quickly. We were in a dialogue with Perception Point, it performed perfectly, and we just decided to move on with them.

What other advice do I have?

My advice for anybody who is considering Perception Point is that there are no false negatives and no false positives with this product. Overall, I am very happy with it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Chief Information Officer at a legal firm with 201-500 employees
Real User
Reduces the time that users may have to deal with an alert and stop their jobs
Pros and Cons
  • "The Perception Point Incident Response team acts as an extension of our SOC team. This is very important for us. This is a benefit provided for their main product of scanning our emails. If Perception Point can give me IR, this is really good versus other products that do not provide this kind of service. Perception Point's service is great. They are very professional. That reduces the time that my internal SOC has to deal with my internal IT person. They just send an email to the IR team at Perception Point, who continues the investigation and blocks any emails, if necessary. This is very good because it can reduce a lot of time and effort from my team. It is like an extension of my SOC, but external."
  • "They need more customer engagement. The product works very well. The IR works very well when we contact them. However, day-to-day, they should have more in communication with their customers explaining new products and features. There is possibly something that if I would know about it, then I would buy and use it. Maybe I need it. They need to improve their communications."

What is our primary use case?

The primary use case is email security.

How has it helped my organization?

We had a situation where we had a lot of spam and phishing emails in the organization. Perception Point Advanced Email Security was the only product that helped to stop that from happening.

Perception Point Advance Email Security has helped to reduce the number of alerts received by our endpoint layer by 20%. If they couldn't do a good job in blocking the phishing emails, eventually there would be an alert. This reduces the time and effort my team needs for addressing an alert. It reduces the time that users may have to deal with an alert and stop their internal jobs. We are a law firm. So, a lot of effort needs to be spent when an alert pops up.

What is most valuable?

This is the only solution that I know, which filters emails and secures mail relay. It is scanning all our emails and gives us advanced security information about it.

The solution has helped to reduce our false positive rate.

What needs improvement?

They need more customer engagement. The product works very well. The IR works very well when we contact them. However, day-to-day, they should have more in communication with their customers explaining new products and features. There is possibly something that if I would know about it, then I would buy and use it. Maybe I need it. They need to improve their communications.

For how long have I used the solution?

I have been using it for two years.

What do I think about the stability of the solution?

The stability is very good. It is very close to 100%.

What do I think about the scalability of the solution?

We are not that big of an enterprise organization, but it suits our needs. We have more than 500 users, which is thousands of emails a day. There have been no problems with the scalability.

How are customer service and support?

The Perception Point Incident Response team acts as an extension of our SOC team. This is very important for us. This is a benefit provided for their main product of scanning our emails. If Perception Point can give me IR, this is really good versus other products that do not provide this kind of service. Perception Point's service is great. They are very professional. That reduces the time that my internal SOC has to deal with my internal IT person. They just send an email to the IR team at Perception Point, who continues the investigation and blocks any emails, if necessary. This is very good because it can reduce a lot of time and effort from my team. It is like an extension of my SOC, but external.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used two different products. They didn't filter all the phishing and the spam messages into my organization well enough. That was the main reason that we switched to Advanced Email Security.

We used to get suspicious emails. After deploying Perception Point Advanced Email Security, those suspicious emails were blocked and no longer being sent to our employees.

How was the initial setup?

The initial setup was straightforward. There were no problems with the implementation or integration with Microsoft 365. I don't remember any false positives.

The deployment took something like a day.

After deployment, it took a week for the solution to start delivering value when it comes to stopping threats.

What was our ROI?

We cannot measure it financially, but there has been return on the investment. My employees don't need to deal with alerts or phishing messages coming into their inboxes. This is where the return on investment comes in. My SOC team doesn't need to address every phishing or spam email. This saves us time so employees can continue with their work.

Perception Point Email Security has helped save about four hours a week for our SOC, which is nice.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are very fair compared to competing companies in the same field.

Which other solutions did I evaluate?

Perception Point did a really good job versus the other products that we evaluated. This is one of the main reasons that we chose them.

What other advice do I have?

Do not hesitate to buy this solution.

I would rate this solution as nine out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Chief Security Officer at a hospitality company with 1,001-5,000 employees
Real User
Reduced time investigating incidents from the endpoint layer
Pros and Cons
  • "I see from time to time that Perception Point is being proactive. They approach us, and say, "Can you check this, and this?" So, it does seem that they are an extension of my incident response."
  • "They can do better on the spam. Today, Perception Point is not our only solution. We have two solutions, and they are the second in line because the spam filtering is not yet the best."

What is our primary use case?

Email protection from:

  1. All malicious attachments. 
  2. Phishing URLs
  3. Phishing and spam emails.

How has it helped my organization?

We work mostly with Slack for incident management with their Incident Response team. Everything is recorded, maintained, and operated in Slack. This is easier for every team, making it easier for us to stick with this solution. They are online. We show evidence. In general, we have good communication.

What is most valuable?

Email is still the first victim, e.g., it is number one for hackers to use. This is why you want to have the best protection against those attempts. The mechanism Perception Point Advanced Email Security has against malicious, phishing attempts and all these hackers' attempts via email was the main reason to use this solution. It protects the company from all the email attempts that can put the company at risk.

What needs improvement?

They can do better on the spam. Today, Perception Point is not our only solution. We have two solutions, and they are the second in line because the spam filtering is not yet the best. 

From an operational perspective, as a customer, we want to have the ability to do all the changes that we want. I don't want to have to approach the Perception Point guys, and say, "Please do: A, B, C, D." I prefer to have my guys do our customizations.

For how long have I used the solution?

I started to use Perception Point Advanced Email Security even before my current position. So, I would have been using it for about four years.

What do I think about the stability of the solution?

In the four years that I worked with them, we have had maybe two downtimes. Obviously, that is a good percentage of uptime. I haven't had any big issues with them. So, the stability is very good.

Two security engineers manage the solution out of the SOC.

What do I think about the scalability of the solution?

We started small, then we expanded. Because it is a cloud-based solution, it is very easy to scale. 

From a user perspective, there are around 7,000 mailboxes with almost 300,000 emails a day. The solution is fully deployed (100 percent).

How are customer service and technical support?

We have used the technical support. Usually we use them when we have a false positive or false negative. It depends. We are using Slack, so they answer right away. They check and investigate it, so the technical support is quite good.

The vendor commits to the solution’s effectiveness when it comes to detection, but this is around an accuracy and detection rate of 99.5 percent. They sometimes miss and we find them. Obviously, we report them back, then they try to fix and solve them for the next time, which is a good thing. 

It is very important that the vendor’s Incident Response team work in the background and proactively help. They are also providing 24/7 support, so if something is happening while it is night, holidays, or weekends, then it is important that they will be proactive if they find something suspicious or something that requires actions. Therefore, we need them to be responsible. Some of this stuff, we can manage on our own, but there is stuff that they need to do on the back-end.

I see from time to time that Perception Point is being proactive. They approach us, and say, "Can you check this, and this?" So, it does seem that they are an extension of my incident response.

Once we report any stuff that we found, and for some reason haven't detected, they do everything very fast. It is almost real-time, and they are closing this gap. If they found something that they missed, or we told them, then they acted quickly.

Which solution did I use previously and why did I switch?

We had an email protection system that wasn't as good before. Now, our block percentage is much higher. So, we have fewer incidents happening in the company. Obviously, this shows in the ROI. I don't need my guys to start dealing with all these incidents. Perception Point Advanced Email Security also provides a very good investigation report of what it was trying to do. Then, we take it and leverage it, using it to improve our detection in our protection systems. Therefore, we have increased the effectiveness of our detection against malicious attacks, plus our SOC team is not spending as much time dealing with them.

We added Perception Point Advanced Email Security. We still have Fortinet FortiMail because of the anti-spam. Fortinet is the first in line to block the spam, but they are second in line when blocking all the malicious stuff.

How was the initial setup?

The initial setup was very straightforward. We did it in two phases, mostly. 

The phase one: Right away, we did all the malicious attachments. Obviously, we did it first in detection mode. After we saw there were not too many false positives, we changed it to block mode quite fast. It took one to two weeks, then we just changed it to block mode. 

The second phase was phishing URLs, which was a little more complicated than attachments. It was for detection only on URLs. We whitelisted all the legit URLs that had false positives. Once we finished with whitelisting, we enabled it on block mode. From that moment, it was quite straightforward. There were no issues. 

We can go into full production (fully live) with this solution in one month.

Sometimes, we have a URL that goes into a whitelist, but it happens once a month or something. It is a very low number. 

After deploying the solution, you can see all the blocking right away.

What about the implementation team?

One security engineer deployed it out of the SOC.

What was our ROI?

For specific incidents coming via email, we have reduced our SOC team time dealing with problems by 99 percent.

Perception Point Advanced Email Security has helped us reduce our false positive rate. We currently have a 99 percent success rate with one percent false positives. 

The solution has helped to reduce the number of alerts received by our endpoint layer. We have around 99.5 percent accuracy. This has affected our security operations a lot. The ROI has been very good. My guys have spent less time on investigating incidents from the endpoint, because it was already blocked on the Perception Point level. 

What's my experience with pricing, setup cost, and licensing?

They are not the most expensive vendor. There are much more expensive vendors. They are not cheap, but they are not the most expensive. They are somewhere in the middle.

The pricing is for the number of emails. There are additional costs for the number of files and scans.

Which other solutions did I evaluate?

I did evaluate two other solutions, Mimecast and Bitdam. Eventually, it was a combination of cost, integration, and support. I did want something that would work very fast and adjust to my needs. Also, the cost was important. We wanted something priced in the middle, not too expensive nor cheap.

Perception Point Advanced Email Security had a very good detection rate score. Obviously, that was one of the reasons we chose them eventually. It was not only because they are nice, but because the solution was top-ranked.

What other advice do I have?

If you are looking for a one stop solution that will deal with all your email security, then they are probably not the perfect one because you will still need to add more tools. If you are looking to be the best in security and stop all security threats coming through via email, add this solution to your current environment and trust that they have 99.9 success rates when blocking any malicious stuff. Depending on the company, you can either add them to your portfolio or replace other solutions that are not as good as them.

You need to remember to whitelist your internal services so they will not get blocked. For example, sometimes there are internal services that the company uses. Because they are internal, and not coming from the outside, most security tools will detect them as suspicious.

I would rate this solution as a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
GOUTHAM KRISHNA P S - PeerSpot reviewer
Information Security Analyst at Channel Next
Real User
Top 5
User-friendly platform with efficient scalability
Pros and Cons
  • "The most valuable feature is the technical support services."
  • "They could provide additional data loss prevention features as we encounter different kinds of attacks in today's scenario."

What is our primary use case?

We use the product to safeguard your organization's email communication from various threats, particularly targeting senior-level employees. The aim is to prevent phishing attempts, spam, and other malicious attacks that often target executives or individuals accessing sensitive information.

What is most valuable?

The most valuable feature is the technical support services. They are doing a notable work. We can easily send requests to resolve issues in case of malicious attacks. Their response time is good. Additionally, the user interface is accessible. Even users from non-technical backgrounds can easily understand the status and nature of emails, whether they're spam, phishing, or malicious. This user-friendliness stands out as a significant positive point.

What needs improvement?

They could provide additional data loss prevention features as we encounter different kinds of attacks in today's scenario. It leads to data losses. It would be beneficial to include such functionality.

For how long have I used the solution?

We have been using Perception Point Advanced Email Security for five months.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The product scalability has been much appreciated. We do not encounter any lag or downtime. It doesn't impact the email flow aspect as well.

Which solution did I use previously and why did I switch?

We have used Mimecast before. Their user interface was complex and complicated to navigate. During the POC, it was evident that Perception Point could detect and prevent certain malicious emails that Mimecast had missed.

We switched to Perception Point as it has better reviews than other competitors in email security scenarios.

How was the initial setup?

The initial setup of Perception Point, whether deployed on-premises or in the cloud, was straightforward and efficient. The installation and configuration process took approximately an hour, including onboarding and DNS settings. Compared to other email security solutions, it was a quick setup process, requiring minimal time.

What was our ROI?

The product generates a good return on investment.

What other advice do I have?

Some features related to the user interface need improvement. While the pricing for email security alone remains reasonable, their additional offerings for collaboration apps like Teams, Zoom, and other web security vendors might entail a slightly higher cost.

I rate Perception Point Advanced Email Security an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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PeerSpot user
Principal at a financial services firm with 11-50 employees
Real User
Took less than five minutes to configure and gave us immediate value
Pros and Cons
  • "One of the most valuable features is the service provided by the incident response team. There have been cases where we have suspected that emails were fraudulent or something was suspicious. In those cases, we immediately contacted the incident response team through the platform, and we had a response in less than a minute."

    What is our primary use case?

    Our primary use case is to secure our email channel. We're using Perception Point only for our email users.

    How has it helped my organization?

    Among the most valuable benefits are the results we have seen from the detection engine. Since implementing Perception Point, we have had zero suspicious emails coming into our inbox. We have seen a 100 percent decrease in attempts.

    And there have been no false positives. There have been no cases where we could not see emails, due to Perception Point mistakenly blocking them, that we should be able to see. Everything is working as it should.

    What is most valuable?

    One of the most valuable features is the service provided by the incident response team. There have been cases where we have suspected that emails were fraudulent or something was suspicious. In those cases, we immediately contacted the incident response team through the platform, and we had a response in less than a minute. They confirmed that those emails were not fraudulent, and we were able to continue with those emails. The response and the capability and the professionalism of the team have been some of the good aspects. It has been very positive on the customer service side.

    What needs improvement?

    I don't have anything bad to say about the product.

    One feature that might be nice to have, and I don't know if Perception Point could actually do this, would be that when you are sending an email with sensitive information, Perception Point would either block it or trigger a message saying, "Are you sure you want to send this kind of information to these recipients?" Something like that, before you make a mistake, would be helpful. Some type of AI agent that determines what, for us, is sensitive information, would be great.

    For how long have I used the solution?

    We've been using Perception Point Advanced Email Security for exactly one year.

    What do I think about the stability of the solution?

    We haven't seen any hiccups. We've had full usability and haven't seen anything that was not working or that impacted our business operations. We have seen 100 percent uptime.

    What do I think about the scalability of the solution?

    It's hard for me to talk about scalability because we only have about 15 employees. So in our case there are no scalability issues. But I know customers, friends of mine, whose companies have tens of thousand employees and use Perception Point, and they have had the same feedback about scalability: no scalability issues.

    Which solution did I use previously and why did I switch?

    We used Microsoft ATP.

    Before Perception Point, we had a high number of malicious emails coming in; constant attacks and nothing was blocking them, including phishing attacks and account-information takeover attempts. Because we're a financial institution, we were very much at risk of having funds wired to a fraudulent account. We noted numerous attempts. As a result, we researched the market and we chose Perception Point for our email channel.

    How was the initial setup?

    I was working closely with our IT manager at the time of the deployment, and it took us less than five minutes to configure Perception Point for all of our employees. There are about 15 of us in the company, but it was super-fast and super-easy. It didn't affect our work at all. And we saw immediate impact, meaning after five minutes we were up and running, and we actually saw impact and improvements the same day.

    The time to value, in terms of the solution stopping threats was between minutes and hours. It depends on when the malicious email was sent, but it really was immediate.

    What was our ROI?

    The pricing compared to the value Perception Point brings is super-competitive. They're not the cheapest in the market, but the value and the quality of the product are superior to anything else in the market, so we don't mind paying more for it. The value for money makes total sense for us.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is based on the number of accounts and seats that Perception Point covers. We are using 15 accounts, and if we become a larger company we'll just add more seats to the pricing. There is alignment between value and pricing, which we like.

    Which other solutions did I evaluate?

    Other than Microsoft, the solution that we had used, Perception Point was our first PoC, and we decided to proceed with them.

    On the plus side for Perception Point were the 

    • detection engine and high detection rate
    • false-positive rate
    • incident response team
    • configurability, meaning set up time. 

    Those are the main pros. There weren't any cons, honestly. They didn't fall short on anything.

    Comparing the detection rates between Perception Point and Microsoft, there was a huge difference. We went from about 10 to 20 malicious attacks per day to zero today.

    As for false positives, because Microsoft didn't even block most things, we didn't have any false positives when using their solution, but we had many alerts because so many things penetrated the system. So trying to compare false positives is not apples-to-apples. With Perception Point we have a 100 percent detection rate and zero false positives.

    What other advice do I have?

    Get rid of everything you have and move to Perception Points, or at least try it. 

    One of the things we really liked about the solution is that we were able to test it for about a week. There is an option to test Perception Point in parallel with what you have. That means nothing changes. Your emails still go through whatever solution you have in place, but you also see, on the side, what Perception Point detects and comes up with. We saw this huge quantity of alerts that we hadn't seen before. We saw how many malicious attacks and emails were coming into our inboxes. That was an eye-opener for us. The PoC was super-easy. It was a five-minute setup time and nothing happened on our business side. We were able to keep running as normal.

    Once you try it out and you see the value, you see how much better it is than anything else, the decision is pretty easy.

    The platform is great, it's easy to understand and configure. There are no issues on the product side. And I love the quick incident response team that you can reach out to.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Download our free Perception Point Advanced Email Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free Perception Point Advanced Email Security Report and get advice and tips from experienced pros sharing their opinions.