The reporting part needs improvement. They give us the reports on the dashboard, yet it is still very limited. In 2016, the reporting was straightforward. They have made some changes nowadays; however, they should be more comprehensive. We need to do a lot of manual work. After fetching the report, we have to do the data analysis by ourselves. It should be done by the platform.

Maybe they could have a mobile application to give to admins, so they could see some insights related to the data. That could be nice. With SendGrid, if you need to check some info, you need to go to the website. It would be easier if it was just an app.

If they could make it easier to develop a communication tree, that would be ideal.

The contact limit alerts need to be improved. The way that I see the limits and the way they implement the limit alerts in the current month will be billed on the next month and it's just not really accurate if you check on the alerts.

The data field of contacts can use improvement, they are just straight labels and values. It would be better if you have the option to add an object that can be added to the custom field of contact. It will be better to display something on the email templates, and then the conditioning or logic in the automation.

SendGrid is a great solution. I don't have any areas of improvement. 

So far, this solution meets my requirements. 

A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience. 

The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies. Our people in Nigeria had to figure out their own mechanism of how to get things set up on their end, but it was very difficult because SendGrid doesn't have an alternative for their security mechanisms. For example, if you look at some of the other players who do multiple authentications, you can either get a code or you can call, you can get different ways of doing that authentication. SendGrid doesn't allow anything else. There is exactly one way of initiating that authentication, and when that doesn't work, there is no way. Their system isn't built for handling anything else. So, even support people couldn't help us.

The Single Send that they have is not very intuitive for people who are not tech-savvy. Those who, for example, don't understand HTML find it a little difficult to build it. I've had cases where I've had to train our marketing folks to understand how to create that email.

SendGrid has room for improvement in the UI/UX or dashboard usability for users. It still needs to improve in advanced features.

Another area for improvement in the tool is its conditional logic facilities.

The response time of SendGrid technical support needs improvement.

The scaling-up process for SendGrid needs to be self-serve, so this is an additional feature I want to see in the next version of the tool.

I also want to see more advanced features, such as conditional flows in SendGrid, on the user account directly.

I'd give the tool a rating of eight out of ten because of its ease of deployment and stability.

I'm a SendGrid customer.

They should add a categorization feature to the solution. There should be a folder system to segregate the designs. They should make the solution more user-friendly. Presently, the template designs created by one user aren't visible to other users using the same account. Also, they should make the solution version-based instead of subscription-based.

• Development
• Design
• Marketing

I liked almost everything about Sendgrid, but I would prefer an easy plugin for Linux mail installation.

They has a service to use Sendgrid as linux/unix default email.
https://sendgrid.com/docs/Integrate/Mail_Servers/sendmail.html

It would nice if they had an installer.

They are backlogged on feature requests, which is a bit of a shame really. There are easy fixes here and there that can make workflows smoother.