Trellix Endpoint Detection and Response (EDR) Reviews, Competitors and Pricing

Pankaj Nagpal

Chief Information Security Officer at Romsons

Oct 21, 2020

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Resource-heavy, slow processing time, and bad technical support

Pros and Cons

"This is a stable product."

"The main drawbacks are resources and processing time, as it consumes a lot of CPU and RAM."

What is our primary use case?

I have upgraded to EDR for endpoint protection.

What is most valuable?

Feature-wise, this product is similar to other EDRs.

What needs improvement?

The main drawbacks are resources and processing time, as it consumes a lot of CPU and RAM.

The alert system should be improved.

Technical support is in need of improvement.

The dashboard should be improved because it needs a fresh look.

Improvement in the centralized policy enforcement is needed.

For how long have I used the solution?

I have been using this product for three years.

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Trellix Endpoint Detection and Response (EDR)

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What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

The scalability is okay, although not much more than that.

How are customer service and support?

This is the worst technical support. Without OEM support, you can't handle this product. OEM support is mandatory, yet sometimes, they are not capable of installing and implementing the product properly.

Which solution did I use previously and why did I switch?

I was using McAfee DLP for Endpoint protection, but it is not very strong. This is why I have upgraded to the EDR solution.

How was the initial setup?

We did not have any issues with configuration. However, in terms of implementation, we had a lot of issues. There is complexity in policy aggregation. When you upgrade the client, there is a challenge in policy enforcement.

Initially, it will take about one month to deploy.

What's my experience with pricing, setup cost, and licensing?

The cost is okay, compared to other products.

Which other solutions did I evaluate?

We have been looking at replacing McAfee with Trend Micro, but to change our setup is a big task. It is very complex and we need a plan, so are just upgrading instead of changing at this time.

What other advice do I have?

My advice for anybody looking into implementing this product is to first look into who will be providing the support. If they do not have good capabilities and the support is not very strong, then do not choose this option.

I would rate this solution a three out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: I am a real user, and this review is based on my own experience and opinions.