Badges
75 Points
8 Years
User Activity
Over 8 years ago
Answered a question: Should we choose Salesforce, SAP CRM, Sugar CRM, inContact, Vocalcom, Oracle RightNow or build our own custom app?
I am not sure if it can handle 30000 agents , But it sure seems full of all the required features http://www.ameyo.com/about/call-center-suite
Over 8 years ago
Answered a question: When evaluating Contact Center Platforms, what aspect do you think is the most important to look for?
1. Reliability (Call drop rates etc.), 2 effiency and Usability (queues, Hot/ cold transfer , hold , supported channels etc. ) ,3. Reporting and ease of Integration .
Projects
Experience
Answers
Over 8 years ago
CRM Customer Engagement Centers
Over 8 years ago
Contact Center Platforms
About me
Naval is a SAP Certified CRM and SD Consultant , He is also PMP certified and has good management skills.
He has more than 10 years of experience in SAP Project implementations which includes working as a functional consultant in CRM , R/3 and IS-U .
He has worked as CRM Functional consultant and lead in various projects across SAP CRM modules listed below.
CRM sales
CRM Service
CRM CIC
CRM Marketing
CRM WCEM
CRM Trade promotion
Specialties:
MySAP CRM -Techno-functional consultant .
SAP Workflow consultant .
Interesting Projects and Accomplishments
Over 8 years ago
