2015-10-25 12:49:40 UTC

When evaluating Contact Center Platforms, what aspect do you think is the most important to look for?


Let the community know what you think. Share your opinions now!

Guest
77 Answers
Consultant

Customer needs

2016-04-08 15:11:34 UTC08 April 16
Real User

The need for real omnichannel with integrated reporting for integrated customer-historry and customer experiences.

2016-04-06 11:48:37 UTC06 April 16
Real User

1- Open Standards (for integration) 2- Usability 3- Price 4- Security

2016-01-25 13:03:25 UTC25 January 16
ConsultantTOP 10

1. Reliability (Call drop rates etc.), 2 effiency and Usability (queues, Hot/ cold transfer , hold , supported channels etc. ) ,3. Reporting and ease of Integration .

2016-01-18 07:13:34 UTC18 January 16
Real User

Intelligent calk routing features, user interface, customized ability, integration, price.

2016-01-13 01:59:31 UTC13 January 16
Real User

Integration capability, customisation ability, user friendliness, lightweight application , price per license

2016-01-01 18:49:11 UTC01 January 16
Real UserTOP 10

User-Interface is #1. Customization ability #2. Integration #3. Price #4.

2015-12-11 04:31:42 UTC11 December 15
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