2015-10-25T12:49:40Z

When evaluating Contact Center Platforms, what aspect do you think is the most important to look for?

8

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88 Answers

author avatar
Vendor

When thinking about call center software, there are several aspects important to any business I would highlight:


#1 Great call quality


#2 Possibility to choose phone numbers from different countries (according to markets I operate on)


#3 Integration with my existing CRM and helpdesk system is a must


#4 Well-working features like call recording, IVR, call routing, user-friendly call flow & workflow automation builder, etc.


2021-02-16T15:03:51Z
author avatar
Consultant

The need for real omnichannel with integrated reporting for integrated customer-historry and customer experiences.

2016-04-06T11:48:37Z
author avatar
Consultant

1- Open Standards (for integration) 2- Usability 3- Price 4- Security

2016-01-25T13:03:25Z
author avatar
Vendor

1. Reliability (Call drop rates etc.), 2 effiency and Usability (queues, Hot/ cold transfer , hold , supported channels etc. ) ,3. Reporting and ease of Integration .

2016-01-18T07:13:34Z
author avatar
Vendor

Intelligent calk routing features, user interface, customized ability, integration, price.

2016-01-13T01:59:31Z
author avatar
Consultant

Integration capability, customisation ability, user friendliness, lightweight application , price per license

2016-01-01T18:49:11Z
author avatar
Consultant

User-Interface is #1. Customization ability #2. Integration #3. Price #4.

2015-12-11T04:31:42Z