Over the last decade, I’ve build up significant experience in the Contact Center industry. Working mostly within Continental Europe, with some sidesteps to other Geographies.
Still deepening my knowledge every day on many activities, assessments, projects and supporting customers of any scale, consulting within almost every industry. From a strategic level I’m often bringing together vision and current status, business and technology by combining common sense and listening to the customers needs.

Specialties: Domains:
- Customer experience management (CX)
- Enterprise customer service industry expert
- Dynamic customer engagement

Best practice:
- Business Consultancy for enterprise customer service
- Business Development within Customer Experience practice
- Program management of Customer Experience Projects