Compare FireEye vs LogRhythm | IT Central Station

FireEye Based on 29 reviews.	LogRhythm Based on 130 reviews.
Top Comparisons
LogRhythm NextGen SIEM vs. FireEye Helix Compared 6% of the time.	FireEye Helix vs. LogRhythm NextGen SIEM Compared 0% of the time.
Overview
Information Not Available	LogRhythm, Inc. is an independent security intelligence company that unifies next-generation SIEM, log management, network and endpoint monitoring and forensics, and advanced security analytics. LogRhythm helps its customers detect and respond quickly to cyber threats before a material breach occurs. It also provides compliance automation and assurance and IT predictive intelligence to global organizations, government agencies and mid-sized businesses worldwide.
Sample Customers
FireEye iSIGHT Threat Intelligence: The Blackstone Group FireEye Helix: Police Bank, Verisk Analytics, Teck Resources	LogRhythm NextGen SIEM: Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill
Popular Solutions
FireEye Network Security 13 reviews FireEye Endpoint Security 5 reviews FireEye iSIGHT Threat Intelligence 1 reviews	LogRhythm NextGen SIEM 105 reviews LogRhythm Network Monitor 3 reviews LogRhythm Enterprise UEBA 2 reviews
Top Industries
Software R&D Company 23% Financial Services Firm 12% Comms Service Provider 10% Media Company 8%	Software R&D Company 20% Comms Service Provider 11% Financial Services Firm 9% Government 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use this solution to enhance our internal defense system, protecting us against…
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence »
Anonymous User
CEO at a tech services company
What is our primary use case?
We are using the file security scanner. The solution is used to monitor network traffic…
Read full review of FireEye Network Security »

Review 1 of 3

Rob Haller
Security Engineer at US Acute Care Solutions
What is most valuable?
Like they say, you don't know what you don't know. So, with CloudAI, it's just watching…
Read full review of LogRhythm Enterprise UEBA »
Gene Cupstid
Security Engineer at a logistics company
What is our primary use case?
The primary use case is to provide security analytics for the SOC and empowering all of…
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Director Of Infrastructure at a government
What is most valuable?
Definitely the log aggregation. We enjoy having all of our logs in one place, where we can get…
Read full review of LogRhythm Network Monitor »

Review 1 of 3

Customer Service

SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Jitu Mani Das
Information Security Manager at a tech services company
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Technicalconsult568
Technical Consultant at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »

Review 1 of 16

William Spencer
Senior Manager IT Security at Virginia Premier Health
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
Read full review of LogRhythm NextGen SIEM »
Seth Shestack
Deputy Ciso at Temple University
Almost all the time things are handled in a proper way. We've had very good experience with technical support. On one...
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Wadson Fleurigene
Information Security Engineer at Seminole Tribe of Florida
Technical support could use a little work in the terms of responding back. The feedback that we received is they do...
Read full review of LogRhythm NextGen SIEM »
Tom Bies
Security Advisor at a manufacturing company
I don't use it. My cohort, who is more of the SIEM admin, he uses it quite a bit. I think he's happy with it, as far...
Read full review of LogRhythm NextGen SIEM »
Gene Cupstid
Security Engineer at a logistics company
I have only needed support a couple of times so far, we've opened a few cases with tech support. I can't sing too...
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James Whistler
Security Administrator at a non-profit
The times I've used tech support, it's been really efficient. I've gotten responses usually within 24 hours.
Read full review of LogRhythm NextGen SIEM »
Timothy Sueck
Security Analyst at a financial services firm
Mostly very good. We have had some issues that have taken a long time to resolve, various technical issues that have...
Read full review of LogRhythm NextGen SIEM »
Rob Wilcox
Security Analyst at Guitar Center
They're top-notch. Every time I call, there's somebody willing to pick up the phone, somebody willing to jump on a...
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Jeff Hawkins
Director Information Security at Vail Resorts
I have not used LogRhythm technical support.
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Kevin Merolla
Security Manager at a manufacturing company
Tech support LogRhythm is one of my favorites. Of all the solutions I deal with, those guys and girls are insanely...
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Anonymous User
Network Security at a energy/utilities company
I have used LogRhythm tech support and I would say those guys are phenomenal, outstanding. They get back to you...
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Anonymous User
Director of Information Technology at a university
Their support team is very good. As IT organizations go, I can only think of maybe one time when I had to request a...
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SecurityOps35453
Security Operations Center Manager at a financial services firm
Everything experience I have had with them has been awesome. I have had no issues going to them. They are willing to...
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InforSec091900
Information Security Analyst 2 at a non-profit
I've used LogRhythm tech support. I would rate it as very good, not excellent. For instance, we were trying to deal...
Read full review of LogRhythm NextGen SIEM »
Derek Perri
Senior Security Analyst at a energy/utilities company
I have used a lot of tech support, and I think it's the best out of other SIEMs that I have worked with: McAfee ESM...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Info Security Specialist at a hospitality company
We've never had any problems. We have a few different platforms we run, for vulnerability management and the like....
Read full review of LogRhythm Network Monitor »
Anonymous User
IT Security Architect at a construction company
We use the tech support on a daily basis. They are very easy to reach. There is always a person whom you can talk to...
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Anonymous User
Manager Of Cyber Security at a healthcare company
It is mostly good. We are not always able to reach the right person. We have had a couple of problems that were...
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Anonymous User
Senior IT Security Analyst at a retailer
I've been working a lot with technical support, technical professional services. We just recently did an audit of our...
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Anonymous User
Security Engineer at a financial services firm
We usually do end up having to remind technical support about our issues, get back in touch with them to see what the...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Sr. Systems Support Analyst at a manufacturing company
We've used tech support a couple of times, and they've been very responsive and very knowledgeable.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Security Analyst at a consultancy
Tech support has been good. They have fixed whatever has been bothering me when I contact them.
Read full review of LogRhythm NextGen SIEM »
Ashlish Baria
Manager of Information Security at a real estate/law firm
I would rate the technical support as a nine out of ten. We have had some issues. Though overall, support has been...
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Anonymous User
Senior Information Security Manager
Customer Service: The customer service teams is excellent and have they resolved anything we have thrown at them in a...
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Anonymous User
Lead Specialist - Information Security at a hospitality company
I love the tech support people. Everyone I have worked with knows their stuff, which is great. I have worked with...
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Anonymous User
Security Analyst at a financial services firm
Tech support is amazing. They always follow up with a document on how to do something and if you still need further...
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Anonymous User
User at a aerospace/defense firm
Customer Service: 10 out of 10. They are fast to answer any tickets or questions I have had. Technical Support: 10...
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Anonymous User
Director Of Infrastructure at a government
We haven't used them. We went with the partner that sold it to us.
Read full review of LogRhythm Network Monitor »
Anthony Workman
Enterprise Information Technology Security Engineer at a government
So far, the technical support has been good.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Manager Of Cyber Security at a healthcare company
Exceptional. One of our tickets had to go all the way to level three, but it was exceptionally covered well and the...
Read full review of LogRhythm NextGen SIEM »

Review 1 of 30

Technical Support

No Data Available

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FireEye vs LogRhythm

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is most valuable?