Compare FireEye vs Splunk | IT Central Station

FireEye Based on 30 reviews.	Splunk Based on 107 reviews.
Top Comparisons
Splunk vs. FireEye Helix Compared 31% of the time.	FireEye Helix vs. Splunk Compared 0% of the time.
Sample Customers
FireEye Helix: Police Bank, Verisk Analytics, Teck Resources	Splunk: Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Popular Solutions
FireEye Network Security 11 reviews FireEye Endpoint Security 5 reviews FireEye Email Security 1 reviews	Splunk 57 reviews Splunk Insights for Infrastructure 10 reviews Splunk User Behavior Analytics 10 reviews
Top Industries
Software R&D Company 30% Comms Service Provider 13% Government 9% Media Company 8%	Software R&D Company 33% Comms Service Provider 13% Financial Services Firm 8% Media Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use this solution to enhance our internal defense system, protecting us against…
Read full review of FireEye Endpoint Security »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
What is our primary use case?
We primarily use the solution for messaging security and sandboxing.
What is most
…
Read full review of FireEye Email Security »
Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence »
Anonymous User
CEO at a tech services company
What is our primary use case?
We are using the file security scanner. The solution is used to monitor network traffic…
Read full review of FireEye Network Security »

Review 1 of 4

Al Sedghi
Chief Technology Officer at a tech consulting company
What is our primary use case?
We are a consulting firm and this is a solution that we use for ourselves, as well as…
Read full review of Splunk Phantom »
Genrlmgr67
Senior Security Engineer at a government
What is our primary use case?
Our primary use is intrusion detection and analysis. It is a great product because it is…
Read full review of Splunk User Behavior Analytics »
Anonymous User
Engineering Manager at a manufacturing company
What is our primary use case?
It is mostly centralized logging, a whole bunch of BI metrics, and an aggregation point,…
Read full review of Splunk »
Anonymous User
CEO
What is our primary use case?
For us, we use this product to create a special kind of log. It just logs everything for…
Read full review of Splunk Insights for Infrastructure »

Review 1 of 4

Customer Service

Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of FireEye Email Security »
Jitu Mani Das
Information Security Manager at SPXFLOW
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Technicalconsult568
Technical Consultant at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »

Review 1 of 17

Rudi Wicaksono
Architecture and Security Team Leader at Offshore North West Java (ONWJ)
Splunk needs local technical support.
Read full review of Splunk »
Christopher Mooney
Incident Manager at CyberCore Technologies
The community (Splunk Answers/Slack Channel/User Groups) can help get you started.
Read full review of Splunk »
Al Sedghi
Chief Technology Officer at a tech consulting company
Prior to Splunk acquiring Phantom, the support for this solution was subpar. Now, however, the support model has...
Read full review of Splunk Phantom »
Sam Osborn
Software Engineer at Tableau Software
I have not used technical support.
Read full review of Splunk »
Abdullah El Deeb
Technical Consultant/Instructor at SIGMA IT
Technical support is very helpful. They make contacting them easy.
Read full review of Splunk Insights for Infrastructure »
Madison Moss
Splunk Architect at The Johns Hopkins University Applied Physics Laboratory
On the technical side, it would be nice to see aspects of the recent acquisition of Phantom make it into the core...
Read full review of Splunk »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk »
AmirJalilzadeh
Security Operation Center Analyst at Sadad
We don't use technical support because we are under sanction. We use our own knowledge and team to implement and to...
Read full review of Splunk Insights for Infrastructure »
Colt Rodgers
Infrastructure Engineer at Zirous, Inc.
I have not personally dealt with customer service/technical support.
Read full review of Splunk »
david hourani
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk »
SoheylNorozi
IT Consultant at a tech services company
I am happy with the support, how they respond and help to solve issues.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Information Architect at a financial services firm
We have the enterprise level of support. This is one area Splunk could improve upon, since we usually have to follow...
Read full review of Splunk »
Krishnaprasath Govindarajilu
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
Read full review of Splunk »
Anonymous User
Products Manager at a tech services company
Technical support is good.
Read full review of Splunk »
Anonymous User
Systems Administrator at a energy/utilities company
Splunk – Splunk has a very knowledgeable support staff and the Splunk support website is outstanding. The message...
Read full review of Splunk »
Anonymous User
Engineer at a integrator

Read full review of Splunk »
Tomi Juslin
QA Lead at a financial services firm
I have not used technical support.
Read full review of Splunk »
Anonymous User
Performance Consultant at a tech services company
Technical support and the online community are some of the best for any product.
Read full review of Splunk »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is excellent both during the purchase and ownership lifecycle. Technical Support:...
Read full review of Splunk »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Security Operations Center Manager
The technical support is good.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk »
Anonymous User
Information Security Specialist at a financial services firm
We are in Iran and are under U.S. sanctions so we can only use online forums for support. We can't use their...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk »
Anonymous User
CEO
The support is sufficient and responsive. We already know the product so we do not need to consult with them often....
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Vice Manager at a comms service provider
It’s easy to obtain support from Splunk for technical issues. We also have enough knowledge ourselves to apply fixes.
Read full review of Splunk »
Anonymous User
Senior Network Administrator at a comms service provider
We have not contacted technical support.
Read full review of Splunk Insights for Infrastructure »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk »

Review 1 of 30

Technical Support

No Data Available

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FireEye vs Splunk

What is our primary use case?

What is our primary use case?

What is most

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?