Compare FireEye vs Splunk | IT Central Station

FireEye Based on 39 reviews.	Splunk Based on 136 reviews.
Top Comparisons
Splunk vs. FireEye Helix Compared 27% of the time.	FireEye Helix vs. Splunk Compared 0% of the time.
Sample Customers
FireEye Helix: Police Bank, Verisk Analytics, Teck Resources	Splunk: Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Popular Solutions
FireEye Network Security 14 reviews FireEye Endpoint Security 5 reviews FireEye Email Security 2 reviews	Splunk 31 reviews Splunk User Behavior Analytics 11 reviews Splunk Insights for Infrastructure 10 reviews
Top Industries
Computer Software Company 27% Comms Service Provider 20% Government 7% Media Company 5%	Computer Software Company 31% Comms Service Provider 17% Financial Services Firm 8% Government 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use this solution to enhance our internal defense system, protecting us against…
Read full review of FireEye Endpoint Security »
BiswabhanuPanda
Senior Technical Consultant at Hitachi Systems Micro Clinic
What is our primary use case?
We have evaluated great vendors like QRadar, Splunk, and all the big players, but they…
Read full review of FireEye Helix »
Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence [EOL] »
Anonymous User
CEO at a tech services company
What is our primary use case?
We are using the file security scanner. The solution is used to monitor network traffic…
Read full review of FireEye Network Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
What is our primary use case?
We're utilizing the solution more for security validation, mostly with our data and…
Read full review of Verodin »

Review 1 of 5

Balamurali Vellalath
Practice Head-CyberSecurity at a tech services company
What is our primary use case?
Since we have an IT services company, we have been using Splunk for the deployment to…
Read full review of Splunk »
Al Sedghi
Chief Technology Officer at a tech consulting company
What is our primary use case?
We are a consulting firm and this is a solution that we use for ourselves, as well as…
Read full review of Splunk Phantom »
Anonymous User
Sales Engineer at a tech services company
What is our primary use case?
The primary use case of this product is for infrastructure monitoring, and involving…
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
CEO
What is our primary use case?
For us, we use this product to create a special kind of log. It just logs everything for…
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Sr BigData Infrastructure Architect at a hospitality company
What is our primary use case?
Splunk is an event log manager. We have reservation and event logging dashboards…
Read full review of Splunk Cloud »

Review 1 of 5

Customer Service

Sagi Zelinger
Professional Services Division Manager at 2Bsecure
Technical support is great.
Read full review of FireEye Network Security »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of FireEye Email Security »
Sunil Kumar G
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of FireEye Network Security »
Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of FireEye Network Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence [EOL] »
Jitu Mani Das
Information Security Manager at SPXFLOW
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of FireEye Endpoint Security »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of FireEye Endpoint Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Technicalconsult568
product manager at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of FireEye Email Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Philippe Panardie
chef gpt info trans télécom at SDIS
Technical support is rather good. But it's very restrictive, it's false of maintenance. If you're don't authenticate...
Read full review of FireEye Network Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »
Anonymous User
CTO & CISO at a tech vendor
The technical support has been very good. We're quite satisfied with the level of support we get.
Read full review of FireEye Helix »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »

Review 1 of 25

Abdullah El Deeb
Technical Consultant/Instructor at SIGMA IT
Technical support is very helpful. They make contacting them easy.
Read full review of Splunk Insights for Infrastructure »
AmirJalilzadeh
Security Operation Center Analyst at Sadad
We don't use technical support because we are under sanction. We use our own knowledge and team to implement and to...
Read full review of Splunk Insights for Infrastructure »
Kenn Brodhagen
DevOps Engineer at Amplify
I haven't used the technical support.
Read full review of Splunk »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
I have received a very good response from support that I have not seen in more than 10 years of my experience.
Read full review of Splunk »
Praful Bhatnagar
Principal Systems Engineer at a computer software company
Based on when we have been in contact with them, I think that technical support was fine. I'm not sure if they have...
Read full review of Splunk »
Rudi Wicaksono
Architecture and Security Team Leader at Offshore North West Java (ONWJ)
Splunk needs local technical support.
Read full review of Splunk »
Shashank Gahoi
Cyber Security Consultant at a manufacturing company
I've never been in touch with technical support. I don't know how reliable they are, and would not be able to rate them.
Read full review of Splunk Insights for Infrastructure »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk »
Anonymous User
Information Security Specialist at a financial services firm
We are in Iran and are under U.S. sanctions so we can only use online forums for support. We can't use their...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk »
Anonymous User
CEO
The support is sufficient and responsive. We already know the product so we do not need to consult with them often....
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Security Operations Center Manager
The technical support is good.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Senior Network Administrator at a comms service provider
We have not contacted technical support.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Security Architect at a energy/utilities company
Technical support is excellent. They also have Splunk Answers, which is community driven and it great.
Read full review of Splunk »
Anonymous User
Splunk Architect at The Johns Hopkins University Applied Physics Laboratory
On the technical side, it would be nice to see aspects of the recent acquisition of Phantom make it into the core...
Read full review of Splunk »
Anonymous User
Information Architect at a financial services firm
We have the enterprise level of support. This is one area Splunk could improve upon, since we usually have to follow...
Read full review of Splunk »
Genrlmgr67
Senior Security Engineer at a government
If you implement something with this product I think you need one-year technical support. But the first thing you...
Read full review of Splunk User Behavior Analytics »
Michael Kaericher
Senior Consultant at Securian Financial Group
Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is...
Read full review of Splunk »
Anonymous User
Java Technical Lead at a insurance company
Not even Splunk's support guy, who came to our firm, could help with defining proper role management.
Read full review of Splunk »
Anonymous User
Sr. Program Manager at a consultancy
During our use of Splunk, we had professional services assisting and not actual technical support. However, the...
Read full review of Splunk »
Anonymous User
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
Read full review of Splunk »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We're quite satisfied with the level of service provided. They are knowledgeable...
Read full review of Splunk »
Anonymous User
Vice Manager at a comms service provider
It’s easy to obtain support from Splunk for technical issues. We also have enough knowledge ourselves to apply fixes.
Read full review of Splunk »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is excellent both during the purchase and ownership lifecycle. Technical Support:...
Read full review of Splunk »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk »
Anonymous User
Business Intelligence Developer at Arizona State University
Support is quick and competent.
Read full review of Splunk »
SubramanyaAM
Technical Lead at Paladion Networks
There's great documentation and most of the challenges I've faced, I've found the solution via the documentation....
Read full review of Splunk Phantom »
Mick
Sr. Production Support Analyst at Electric Reliability Council of Texas
The user community is extremely beneficial, particularly with Splunk Answers and the Slack User Groups.
Read full review of Splunk »

Review 1 of 30

Technical Support

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FireEye vs Splunk

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?