Compare FireEye vs Splunk | IT Central Station

FireEye Based on 15 reviews.	Splunk Based on 86 reviews.
Sample Customers
FireEye Helix: Police Bank, Verisk Analytics, Teck Resources	Splunk: Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Popular Solutions
FireEye Network Security 3 reviews FireEye Endpoint Security 1 reviews FireEye iSIGHT Threat Intelligence 1 reviews	Splunk 69 reviews Splunk User Behavior Analytics 1 reviews VictorOps 1 reviews
Top Comparisons
Splunk vs. FireEye Helix Compared 100% of the time.	IBM QRadar vs. Splunk Compared 18% of the time.
Top Industries
Financial Services Firm 36% Healthcare Company 8% Insurance Company 7% Energy/Utilities Company 7%	Financial Services Firm 18% Comms Service Provider 12% Healthcare Company 10% Manufacturing Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jitu Mani Das
Information Security Manager at a tech services company
What is our primary use case?
We moved on to FireEye HX as an endpoint solution. Mainly, this is the next-generation…
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence »
Anonymous User
Security Engineer at a tech services company
What is most valuable?
Simplified Alert Dashboard is straightforward to navigate.
What needs improvement?
1.…
Read full review of FireEye Network Security »

Review 1 of 3

Ahmed Zard
BS Systems Engineer at a tech services company
How has it helped my organization?
In Egypt, we have phones that provide wide internet services to the customer and…
Read full review of Splunk User Behavior Analytics »
Anonymous User
Engineering Manager at a manufacturing company
What is our primary use case?
It is mostly centralized logging, a whole bunch of BI metrics, and an aggregation point,…
Read full review of Splunk »
Anonymous User
Product Manager- NessPro at a tech services company
What is most valuable?
Transmogrifier and automatic solution report gives me a report with the solution and the way to…
Read full review of VictorOps »

Review 1 of 3

Customer Service

Adnan Ahmad
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence »
Jitu Mani Das
Information Security Manager at a tech services company
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
NwkEngInfoSec434
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at a tech services company
I rate it eight out of 10.
Read full review of FireEye Network Security »

Review 1 of 7

MS Alam
System Administrator at Abdullah Al-Othaim Markets
I have received a very good response from support that I have not seen in more than 10 years of my experience.
Read full review of Splunk »
Scott Odle
Business Intelligence Developer at a university
Support is quick and competent.
Read full review of Splunk »
Ken Orr
Security Engineer at a tech services company
It has been a weak point, but has improved over the years. It can be tough to get a hold of somebody depending on the...
Read full review of Splunk »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk »
Madison Moss
Splunk Architect at a aerospace/defense firm
On the technical side, it would be nice to see aspects of the recent acquisition of Phantom make it into the core...
Read full review of Splunk »
david hourani
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk »
Hemendra Singh
Advanced Systems Engineer - 3 at a retailer
It's excellent.
Read full review of VictorOps »
Bhanu Jagasia, Pmp, Cissp, Ceh
Sr. Program Manager at a consultancy
During our use of Splunk, we had professional services assisting and not actual technical support. However, the...
Read full review of Splunk »
Colt Rodgers
Infrastructure Engineer at Zirous, Inc.
I have not personally dealt with customer service/technical support.
Read full review of Splunk »
Joshua Biggley
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is excellent both during the purchase and ownership lifecycle. Technical Support:...
Read full review of Splunk »
John Hluboky
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk »
Timur Baitenov
Implementation Unit Manager at a tech services company
The technical support is quite good.
Read full review of Splunk »
Tony Fabrikant
CTO at IHS Markit
Our internal tools team did work with the Splunk support team extensively. I was not directly involved, but from my...
Read full review of Splunk »
RaulLapaz
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk »
Hristo Damyanov
Systems/Applications Specialist
Customer Service: Splunk have dedicated staff trying to change the world for the better. Technical Support: Splunk...
Read full review of Splunk »
Jorge Noguera
IT Infrastructure Architect at a tech consulting company
I used support a little bit for some templates for formatting data from Cisco and Fortinet logs. They were very fast...
Read full review of Splunk »
Robert Bailey
Owner
Customer Service: Excellent. I didn't call often however, when I did they pretty much solved my problem. Technical...
Read full review of Splunk »
Kent Farries
Security Architect at a energy/utilities company
Technical support is excellent. They also have Splunk Answers, which is community driven and it great.
Read full review of Splunk »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk »
IbrahimGuenes
Business Analyst at a retailer
I can say that support is good.
Read full review of Splunk »
Krishnaprasath Govindarajilu
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
Read full review of Splunk »
Tomi Juslin
QA Lead at a financial services firm
I have not used technical support.
Read full review of Splunk »
ParampreetSingh
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk »
Anonymous User
ICT Services Manager at a software R&D company
I appreciate that whenever we have an issue, we have very good support. If there is something wrong, I always have...
Read full review of VictorOps »
Anonymous User
Systems Administrator at a energy/utilities company
Splunk – Splunk has a very knowledgeable support staff and the Splunk support website is outstanding. The message...
Read full review of Splunk »
Mick
Sr. Production Support Analyst at a energy/utilities company
The user community is extremely beneficial, particularly with Splunk Answers and the Slack User Groups.
Read full review of Splunk »
Gavan McLaughlin
Application Engineer at Expedia
I don't engage with the support directly. Another member of my team does. Any time that we have needed support, he...
Read full review of Splunk »
Anonymous User
Senior Consultant - DevOps at a tech services company
Customer service is good. I have always received prompt responses for the queries and concerns raised.
Read full review of VictorOps »
Amir Jalilzadeh
Java Developer
For us, technical support has been good. Splunk has good documentation and it is really easy to work with Splunk and...
Read full review of Splunk »
VivekRamanath Iyer
Performance Consultant at a tech services company
Technical support and the online community are some of the best for any product.
Read full review of Splunk »

Review 1 of 30

Technical Support

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FireEye vs Splunk

What is our primary use case?

How has it helped my organization?

What is most valuable?

What needs improvement?

How has it helped my organization?

What is our primary use case?

What is most valuable?