We performed a comparison between IBM Business Automation Workflow and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."
"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."
"IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."
"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."
"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."
"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."
"It's a flexible solution."
"The dashboards are helpful because you can display reports directly on your screen."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"The most valuable feature is the situational layer cake."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"Can do a lot of things with minimum time and cost."
"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."
"Improvements could be made in debugging and troubleshooting."
"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."
"In terms of improvement, it could be less complex."
"The main areas which need improvement are specifically around reporting and analytics."
"Sometimes, we feel like we are not getting the full features of the content management capabilities."
"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"Pega should work on redefining their model and creating a demand for their skills."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"The cost of licensing could be improved."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"The solution would benefit from more integration capabilities."
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IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 21 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. IBM Business Automation Workflow is rated 7.6, while Pega BPM is rated 8.2. The top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". On the other hand, the top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". IBM Business Automation Workflow is most compared with IBM BPM, Camunda, Apache Airflow, AWS Step Functions and OpenText 360 for SharePoint, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our IBM Business Automation Workflow vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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