We performed a comparison between Pega BPM and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The most valuable aspect of the solution is the various workflows."
"Pega BPM offers a lot of out-of-the-box functionalities."
"The solution offers excellent workflows."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"The product's most advantageous feature is platform innovation."
"It is a stable solution...It is a scalable solution."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"The level of automation within the platform is great."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"The cost of licensing could be improved."
"Its implementation in the public sector was a bit complex."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"They need to support the solution better, at this time the company does not have enough support."
"I would like to see Pega BPM improve the user experience."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The cost has room for improvement. It is currently expensive."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"The integration towards other ERP systems could be improved."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The price is a bit high and can be a bit of a barrier for some customers."
"This platform is used more by large companies because it is a little bit expensive."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Pega BPM is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our Pega BPM vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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