New Relic Reviews

We use this for application monitoring of our product.

The solution makes it very easy to have a holistic view.

They have baseline level alerting.

There is room for improvement on the alerting, insights, and infrastructure monitoring. It provides basic level alerting, and I would like more details. 

I would also like an infrastructure network that provides real-time views, showing the issues.

Compared to their competitors, they are missing some features at the moment.

We haven't faced any stability issues.

We haven't faced any scalability issues.

They have a pretty good technical support.

The integration went smoothly with this product.

We also considered Datadog, but New Relic had better features for our use case and good support.

We don't have an AWS version right now.

It helps us organize the data from our clients and reason with it. Moreover, with the client JS API, we can report data to New Relic and query it with Insights. It is easy to use and has an understandable graph editor. 

This is the real deal.

Tracking and monitoring production is mandatory, however, we did it for years only for the back-end side. As the client-side applications grow bigger and get more complex more responsibility gets to the client. Because of that we must be able to understand if our clients are "healthy". The term "healthy" is not clear to what it means. 

Presently we report data to New Relic Insights, and we've built some really readable and understandable graphs. We monitor with those graphs every deploy to production, and we are advising the graphs to resolve current problems with our application, like errors and problems with the load and response times.

New Relic comes with some features out of the box, but not enough. There are some essential features that New Relic needs to implement that their competitors already support, like special treatment for AngularJS/React applications. We had to implement (with the JS API) the ability to query errors through Insights which is essential. Currently, we don't have a way to send alerts which is a real pain.

We are using it in conjunction with APM and Insights.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

We also looked at Raygun.io and TrackJs which are great products, but neither has the tri-factor, which is:

1. Tracking errors with integration to the server
2. Ability to report you own data
3. Ability to build you own custom dashboard

New Relic has a good separation between the data that you report and how you show it, along with data you get out of the box. My advice is about how to show the data in a way that it will be easy to reason with it.

You can build many different graphs, really try them all, and then decide what fits best for your organization. That's what we did. The way you handle data varies between organizations and even between teams in a organization, and the ability to show the data in different ways is very helpful with that.

New Relic always gets new things done. The system is always changing and in a good way. New features are always coming into the system and we are very happy with it.

The most valuable feature for us is the ability to see what is going on with the apps on our web server. We can monitor the response times, throughput, what transactions are fast or slow, and what's being hit more than others.

In the past, we had to look at server metrics such as CPU and the number of connections. With APM, we can see much more about what it's doing. It's helped with a lot of troubleshooting of performance issues. It's also helped with code problems, where we deploy something and it's performing slowly. It helps us see the problem in the web app, database, rendering, etc.

We've had no issues with deployment.

We encountered no issues with instability.

It scaled well, as we just need to add a new agent onto the box when we add a server. Also, it's been helpful in determining when we need to scale up by looking at the metrics.

It is easy to set up from scratch, as you don’t need resources.

Also, the response time and PHP are valuable.

From an ops standpoint, we can know and pinpoint what the problem is. We're excited by down-to-the-server performance, as this was missing before.

If they added the monitoring to the ops-server side, it would be better.

We're using it alongside Insights for about three years, and heavily for the past two years. We had logic monitor that helped us at server level.

We're moving our infrastructure to AWS, as they are integrated with it.

No issues with tech support.

It was easy.

It's easy to deploy and maintain, and all bugs can be handled.

It was the first tool our company used for application level monitoring. It doesn't require much investment or technical expertise to implement, and I would recommend it for SME.

Support for plug-ins (RMQ, Redis etc.) is a valuable feature.

Older versions of .NET.

The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments.

Customer Service:

It's good.

Technical Support:

We had several issues that were dealt with by there tech support, and their level is pretty good.

No previous solution was in place.

The setup is quite simple and there are plenty of online resources.

We did it in-house.

Since the plug-ins that report to New Relic do not require license, the ROI is high.

In server pools, you can install the agent on one server. Also, make sure you make the most out of using plug-ins as they don't require licenses.

We are using it also for monitoring of Azure cloud.

• APM
• Synthetics
• Blazemeter integration

This tool has really helped us in monitoring our production apps and also to diagnose the errors coming in using APM and synthetics modules.

I have logged a bug in their Ping Monitor within Synthetics and I need more improvement in this area.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

9/10.

9/10.

No previous solution used,

It was quite simple.

We implemented it in-house.

We are getting a very good ROI as out production quality has gone up with more issues getting detected on local environments.

• Gomez by Compuware
• AppDynamics

It is very simple to implement and it adds great value.

Alerts when server load reaches thresholds, disk space thresholds and error logging of applications.

Reduced the worry in supporting live websites.

Integration with Azure websites as well as Azure cloud services.

2 years.

No issues with deployment.

No issues with stability.

No issues with scalability.

No.

Straightforward - NuGet package.

In-house.

Using free version of product so N/A.

It's a low risk strategy for system monitoring.

JS error detection, alerting systems.

We are able to detect errors in the software.

Error Tracing, kpi performance differs many with other controls like IPtables or specialized webs, this confuses but is understandable.

3 months.

My technicians did, it I'm not aware.

There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool.

No, didn't notice any scalability issues.

The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support.

Average.

Previous experiences with this tool made us choose this first, although we compared others.

In-house.

It's price is a little bit higher than expected as the premium specs are the ones we need.

5€ / day / server, a little bit high.

Yes, Zenoss and AppDynamics.

It's easy to manage and its dashboards are understandable to C-level, APDEX is a plus too.