New Relic Reviews

The APM Transaction monitoring is the most valuable feature. Being able to define key transactions and collect traces has been essential to providing actionable data for fixes and improvements.

Early in our app lifecycle we would receive random reports of slow response times from users. Of course, they were never reproducible in our QA environments nor did our OS-specific monitoring tools show any problems. Implementing the APM with our app servers gave us visibility into what our Java code and JVMs were doing at the time users had problems. This allowed us to zero in on infrastructure and code issues as well as implement monitoring cases specific to our app.

Last year, there were several New Relic outages where alerts were either fired in error or not fired at all. These have been remedied over the last year, but it negatively impacted our trust in using New Relic as our sole source of analysis and alerting.

As far as suggested improvements, the Synthetics module could be much more useful if one did not have to learn yet another analytics query language.

I have used New Relic in production since mid-2013.

Since we use a 1.x version of Play Framework, there were some initial challenges in implementing the Java APM agent. The later versions of the agent have drastically improved since then and deployments are considerably less cumbersome.

The aforementioned outages and issues were vexing but, fortunately, are well in the past.

No issues encountered.

Generally excellent.

Generally excellent.

New Relic was an add-on to our existing operations analytics systems. We selected New Relic solely on the basis of the application monitoring feature which our existing systems did not provide.

Once we overcame the challenges of implementing the early Java agent, the remainder of the implementation was effortless. We had 90% functionality within the first 12 hours of implementation.

I performed the implementation personally.

At our usage level, the cost has been trivial compared to our overall operations monthly costs. What the product has done for us was expedite our ability to discover actionable data that led directly to improvements in our app which would have taken considerable longer if we'd had to build similar functionality ourselves.

Whilst it may be tempting to instrument all of your production and non-production environments, this is a tool that is best used where appropriate, rather than as a blanket deployment.

We evaluated building similar functionality ourselves using open source JVM monitoring and log analysis tools. We also evaluated a few semi-competitors. The home-brewed solution would have required additional engineering staff and a much longer build time. The also-ran services were astronomically more expensive.

It's a great tool for monitoring infrastructure and application performance. The only drawbacks have been cost and a few issues with outages and monitoring/alerting failures.

The most valuable features for us are--

• Real-time monitoring
• The interface
• The look and feel
• We can check the environment periodically throughout the day
• Good forensics tool if there's an issue

We can monitor response times, volume, and Apdex. Our alerting is based on Apdex. It's a great sanity check. It's helped us to find problems early and to make sure that what we're doing is working.

I'm on a small team and have an interaction with the Ops teams only when a negative happens, but I've used it a couple of times to pass problems from my plate to someone else's as I've proved it's not my problem.

It doesn't give us rich process tracing, which is the only complaint I have. It divides our system into four parts, and I would like it to go deeper into the code. However, this can be a challenge because of the way it is configured with us, but they are working on it.

It's fantastic, with no bugs or lag.

It scales, and I can't speak about this, but we are moving everything to AWS and it should be fine.

I've never needed them, and the one issue I had, our Ops guys told me what to do.

I would just advise you to use the tool.

It was already in place when I joined.

There are many things, but in particular I like the real-time monitoring. We get to know when a specific service or specific URL is failing and not performing. We can set certain delivery thresholds, which, if broken, we hear about it immediately.

It allows us to monitor in our little part of the company, but it plays a role in the larger functioning of the company because we have our hand in so many areas.

Nothing. There’s not really anything I don’t like about it.

It’s generally stable, but last year it was a little flaky. It wasn’t as responsible as it should have been, as sometimes you would lose some things that you’d worked on, but very few incidences. But currently the newer version is very stable.

It's scalable, but it comes with a price.

I used tech support a while back, but I can’t remember if it was a positive or negative experience. We only had a small issue. But they’ve improved a lot in terms of a larger knowledge base and the usability of the solution itself has improved.

No previous solution was used.

I was not involved as it was already set up when I came. At my previous company two years ago, I helped set up, and it was a little bit of a hassle, but it was a different platform (Java). Now it's nodes.

Licensing is based on scale.

It depends on your business, but it's a very useful tool. If you're in the web, you probably need it.

We can, in seconds, discover and point to the component/code that is giving us performance issues without debugging all the code.

After some days of using the product, we could optimize the code of multiple critical application used by our customers and, therefore, provide better, more stable services.

The ROI was there already after several days. Debugging and finding issues was taking, at a minimum, several days, now we can do it several hours.

We can get a complete and detailed view of each component of our product and focus immediately on performance issues, or give priority to the code/component we want to optimize.

Also, with the reporting/alerting and SLA feature we can generate reports to see the average response on days/weeks/months.

Lastly, it can help us compare between days, so we can see the impact of a deployment of new code on performance.

Labelling and tagging should be more user-friendly. It needs some more features.

We've used it for more than one year, almost two. For some months we had temporary licenses, then we bought the required licensed when we saw the add-on value of the product.

There were some small bugs with the ability to update the dashboard the driver, RAM, and CPU after we upgraded to a server application. We had to ask New Relic to manage this issue on their side.

No issues encountered.

9/10 - very good and fast response. They always try to provide real support to understand your target, your issue, and try to find a solution to reach their customers target and satisfaction.

9/10. They know their product and most of technical replies are very clear, working, exactly as they say, and are easy to implement.

The deployment is easy, and it only takes one minute to install the package at the OS level for a server via RPM, and via agent for different applications where you integrate them in your application. It would be difficult to do make it simpler.

It was peanuts, and you install the agent/plugin on your OS or application, then you start your application or the agent on the OS, and it is automatically integrated in the dashboard on the cloud. It's impressive how it is so simple.

You install it yourself.

In several days, we got a great ROI due to an issue in an customer application. In the past, it was taking days for our developers to find the root cause of performance, and the slowest component. Now, in seconds, we can point direclty to the code/component that is slow, that has issues, and allow the developers to directly focus on working on the code to provide an optimized and stable code to deliver better service to the customer.

Price and licensing is very efficient and correct.

We looked at other products, but we had first priority on an ROR/Ruby application for a new application. The payroll exchange used by our customers all over the world and some good competitors didn't support ROR/Ruby applications.

It's very good but still needs to be enhanced. Test it by implementing it, and in minutes, you will analyze the results and the dashboard and adopt it.

We are basically testing three products before going live with the new release of the software. We are also using it to monitor our production.

You can immediately see if there is some slowness. It can also alert you, and you can fix the problem pretty soon. In pre-production, you can ensure that everything is okay, and you don't put the worst performance to production. The performance should at least be at the same level as before.

The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features.

It is easy to use, and it gets the job done.

There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic.

The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.

I have been using this solution for four years.

Their technical support is pretty good. Sometimes, they took longer than I hoped. There were times when they took a couple of days, but I got help, and it is working.

They seem to have a new pricing model, and I would advise others to look out and ask them before buying.

The biggest lesson that I have learned from using this solution is that you don't always guess right. Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know.

I would rate New Relic APM a nine out of ten. It is a good product. There might be another product that is better than this, but this is the product that I use and recommend first.