We use Microsoft Exchange Online to send and receive emails through user and application mailboxes.
The product’s most valuable feature is the online archive.
From an IT perspective, we need clearer documentation to understand the product’s configuration process. It will be helpful if any precise and clear troubleshooting guides are available on the internet.
We have been using Microsoft Exchange Online for 11 years.
I rate the product’s stability a seven out of ten. It could be improved.
We have 65,000 Microsoft Exchange Online users in our organization. We plan to increase the usage as our company keeps acquiring new companies, and then we merge the users from the acquired companies. I rate its scalability a nine out of ten.
It is challenging to make the front-line technical support team understand the issues. The quality of support needs enhancement.
I rate the initial setup process an eight out of ten. It takes around a couple of weeks for complete deployment.
We have an enterprise agreement with Microsoft. Since the last renewal, we have had one more 100% increase in the license due to new acquisitions. We asked Microsoft to provide some discount. Instead, they increase the license cost. The price is not competitive.
We only pay for an enterprise agreement, which includes on-site engagement activities from successful engineers, training sessions, vouchers for exams, etc.
It is important to do homework on exact business requirements and then make a purchase decision. It is not a cost-effective solution in some cases. I rate Microsoft Exchange Online a seven out of ten.