For what it was built for and what we're utilizing it for, it accomplishes everything with ease. I don't necessarily feel as though it has any improvement needs with the exception of when the laws are changed to make sure that we're still covered under those laws. But I think they're already on top of that. 

Doing it manually was a pain for us back in the day. Once you did it manually if one thing changed on the site your site could now not be compliant anymore. So what this tool does is it allows you to feel safe and assured that as changes happen on your site, it's automatically looking at those changes that they're going to make compliant. That was huge for us. 

In the next release, it would be great if the alt tag being updated on images just automatically updated the actual alt tag so that it would stay there. One of the things that the attorneys do is they run these robots and the robots go to the site and the aceessiBe is not on while these robots are there because accessiBe is made for humans. These robots create false negatives because it doesn't see accessiBe and then you have the potential to get sued because the robot says that a website is not accessible. It would be nice to have that be able to show up for those robots, and actually have something that says that we are protected. 

The UI is nice but maybe there could be some more advanced layout customization within the actual widget, for adding a logo or something like that. But it's pretty darn good as it is and they have a great developer partnership program that we utilize.

In terms of the changes to the backend of the website, based on what I understand, it makes the adjustments while a user is on the website. It would be good there is a way for us to make some of the adjustments permanent. For instance, when a photo doesn't have an alt tag, while a user is on the page, accessiBe goes in and creates a description. If some type of report or email is sent to the website owner so that they can go in and make a permanent fix, it would be good. We can bring in a developer to make some of the changes permanent.

It would be good if there was a certified, verified visual bubble, that is a signature plate, that all accessible companies could follow as a standard. It would be a standard visual that everyone could recognize, for example, like the Google and Amazon logos.

There's a way to customize how the button looks on your website, and that may be a little bit confusing for some people who aren't tech-savvy to use. They'd maybe need to reach out to their accessiBe representative and have them walk them through how to do it. Perhaps there could be a little more instructions on that page for how to customize the button. But it's a stretch for me to say that because I haven't had any issues. I'm just trying to think of other people out there who maybe would be a bit confused.

Their billing could make it easier for you to cancel their service, if you need to. Right now, there is no easy way to cancel their service. You need to contact their team. It would be better if they had a user interface which allowed you to cancel online without having to contact them.

The default installation puts the accessiBe icon on the lower right side of the screen, but a lot of products tend to default install to that location. So, on my website, I had to use the code editor to choose a different location (which was not difficult), but it added a few more minutes to the installation. Maybe the product could ask where you would like the accessiBe icon before it generates the code.

Primarily, the interface of managing your account needs improvement. For example, we have multiple accounts where I need to call or reach out to them manually. It can't be done with the interface.