Bitdefender GravityZone EDR Reviews

We are mainly using the solution for management because it contains a variety of different tools. For example, it has EDR and NTSA which are integrated into the solution enabling it to monitor threats on the network and the endpoint site. Additionally, we are using it because of the Patch Management encryption module tool. It essentially provides what we need in terms of our next-generation endpoint. 

The most valuable features are the solution's thorough detection and ease of use. 

In terms of improvement of the solution, it could have better features. For example, having a firewall within. This way we would only need one solution.

In a future release, they should include mobile devices within the cloud setup. 

I have used Bitdefender GravityZone Ultra for three years. 

We find the solution to be stable. We have not experienced anything to be alarmed about during the time we have used it.

The solution is easy to scale. The growth of our company requires only to request for more licenses and does not require additional cost. 

The solution has a local technical support office that responds within 30 minutes, which is satisfactory. 

I would rate the technical support of Bitdefender GravityZone Ultra an eight out of ten. 

I have used McAfee, Kaspersky, and ESET.

The initial setup of the solution was very simple and straightforward. The installation was finished within a day by our technical team.  

The solution requires a technical team for deployment. The team is able to advance it up to the directory, it is very simple. 

The solution does not require much maintenance because the updates happen automatically. However, there are two engineers involved in administration when there is anything requiring attention. For example, when there is a new feature that we want to enable.

The solution is not expensive but there are cheaper options in the market. In terms of competitiveness, the price is reasonable with no other additional costs besides the licensing fees.  

I recommend the solution because it has great flexibility and the agility of the solution over time is great.

I rate Bitdefender GravityZone Ultra an eight out of ten. 

We use the solution to identify the source of the threat in case of a malware attack.

The solution's most valuable feature is its ability to investigate the security incident, including the sequence of events and its initial trigger point.

The solution's technical support in terms of communication could be provided in the Hebrew language. 

We have been using the solution for three years.

The solution is stable. It encountered downtime issues a while back but hasn't affected the systems.

The solution is scalable for small and medium businesses.

The solution's customer services are good. Although, the customers want them to provide support in the Hebrew language in terms of communication.

Positive

The solution is easy to set up. We have to copy the active directories and follow a few steps. It takes a maximum of 15 minutes to complete.

The solution's pricing is average.

I rate the solution an eight out of ten.

I use Bitdefender GravityZone EDR for security purposes. 

What we appreciate is that Microsoft Defender is positioned as an intermediary. However, one area where we're considering a different approach is in terms of the insurance it provides. We have mobile device management in place, but we encounter challenges when adding licenses to desktops without active users. Some of our machines remain idle, running certain jobs with Bitdefender protection. However, I face a dilemma when it comes to applying Microsoft Defender to these machines because there's no user logging in with a 365 license to enable Defender.    

I believe it would be better if Microsoft Defender offered features similar to what it does. I appreciate how Defender integrates with Exchange, providing advanced threat protection. In comparison, Bitdefender primarily focuses on endpoint security, serving as a basic line of defense. There's room for improvement in terms of protection. That's my primary concern.

I have been using Bitdefender GravityZone EDR for the past six years.

It is stable. 

I believe it's adequate. However, I haven't had the chance to use it in larger deployments, so I can't provide a comprehensive comparison.

I used multiple solutions before moving on to Bitdefender. When I was with MSPs, we used to conduct an annual review to determine the most effective antivirus solution. We would then promote and deploy the chosen antivirus. Upon joining S2S, we worked with Bitdefender, as it was highly ranked at that time.

It is very simple to install and takes only five days. Managing it is quite straightforward. The portal makes it easy to apply policies immediately. In terms of maintenance, a single person is sufficient.

There are some differences. It's more cost-effective, yet it provides the same functionalities as Defender. That's why I've been exploring the comparisons. We pay for it annually, and it's a per-seat payment.

The solution is sufficient if you only need to safeguard your endpoints. It's suitable for that. I would certainly suggest this product to others.

Overall, I would rate this solution a 10 out of 10.

We don't have a specific use case for the product. We offer it to our clients.

It's basically used to protect endpoints and servers.  

It protects almost everything the client needs. It depends on the client how they use it, however, the security is very good.

It's easy to sell. If we speak about the parts, the product is easy to sell. 

Compared to other products, it's more complete. It has a lot of features. 

It's easy to deploy. 

I can't recall coming across an area that is lacking. 

Technical support could be faster and more responsive. 

The cost is a bit high.

We've been working with the solution for four years. 

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. Our clients have been satisfied with the performance. 

The solution is best suited for small or medium-sized organizations. While it's good for all the companies, it is easier to sell to small and medium companies than to bigger companies. Bigger companies, develop software, develop use cases, develop everything. It's more time involved when you deal with larger organizations and their more complex setups.

For the most part, it is easy to scale. 

I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to resolve a problem. It would be better if we could just call someone. Right now, we have to email back and forth. If they don't understand what your message is then it's more back and forth. A phone call would be faster. We've had a few cases that were not easy to resolve and there were just too many emails to deal with.

Neutral

We have used EDR solutions with other vendors. Their prices are usually too high in comparison.

It's very easy to set up. It's not overly complex or difficult. 

It's simple to deploy and you can really control every aspect. It's a good product to work with. I'm not sure, however, the exact amount of time it takes to deploy the product. I'm not usually directly involved. 

I'd rate it five out of five in terms of the ease of implementation. 

Our clients tell us they don't have any maintenance to worry about. 

We do provide implementation services to our clients. 

The pricing is expensive. I'd rate t a three out of five in terms of availability. However, some products have fewer features.

The cost is negotiable. 

I'm a distributor.

Every time there's an update, we present it to all our partners and to our clients. We tend to work with the latest version. 

I'd advise anyone to try the product. Try a demo and see how it works and how it might work for your organization. It's quite a good solution.

I'd rate the product eight out of ten.

We use this solution to secure our networking. We have joined Aramco as a vendor and have specifications that are implemented in our network, firewall, security and multi-factor authenticator.

You can control everything, including monitoring of all websites and blocked devices, from one place. If you detect a virus, you can isolate the PC from the network and prevent access to the internet, network and routers. Once fixed, you can give access back to the client. We have not had this functionality using other solutions. 

This solution would be improved if it included antivirus functionality. You currently need to install a plug-in to Outlook for each email to be scanned. 

We have been using this solution for six years.

This is a stable solution. 

If you wanted to scale this solution, you should make a comparison to other software such as Sophos and Trend Micro.

We currently have 50 users on this solution. 

The technical support for this solution is good but could be improved for Arabic countries.

The Bitdefender setup is very straightforward. You add the email for all users and send them a link to install it. Before they install the solution, you have to specify the settings for your environment. This ensures that when users complete installation, all settings are correct. This process is very easy. 

I installed the solution with the help in configuration from a Bitdefender consultant. This took three to four days. 

Licensing is usually for a three year period.

We are moving away from using this solution. Our financial manager requires a contract and not all companies provide this so we are looking for one that can. 

I would rate this solution an eight out of ten. 

We use patch management from Bitdefender, as well. It has a feature that has patch management for all the critical updates or protection of the system. It keeps the computer and the server up to date automatically with the details for the reports. It also has a new risk analytics feature. This risk analysis is a vulnerability scan of the workstation and the server endpoint, and it will tell you all the security misconfigurations on the system and provide you the solution to fix it. It also has automatic fixes to protect some of those misconfigurations. 

For example. We all know the protocol SMB v1 is dangerous because it's old, and at the same time, it's vulnerable to the WannaCry ransomware. So with Bitdefender's risk analysis, it automatically fixes that for you, as well as a bunch of other things. I like that.

The best feature for our customers is the ransomware feature. It is very fresh and powerful. Bitdefender also has a feature called Ransomware Vaccine. With this feature, when a file from the ransomware is encrypted Bitdefender can revert it back to the original file. It automatically decrypts the file and puts the ransom in quarantine. This is like SentinelOne. This is a very impressive feature.

The second Bitdefender feature that I consider very important is its anti-phishing filter. The workstations get a straight content filter to protect from web pages. I like Bitdefender's anti-phishing so much because it doesn't need to install to any browser. It's captured directly from the network traffic in the computer, and it stopped a lot of phishing or phishing pages. It a very powerful anti-phisher. It sends email reports in real-time. I'm very happy with that.

Bitdefender could improve their modules on the server. For example, Bitdefender doesn't have content filters or firewall modules on the server. It would be great if it had a networking module and a content filter module at the workstations. Because when you install it on a workstation and a server is totally different, the workstation has all the modules, firewalls, content filters, antivirus, anti-exploit, etc. But then the server has fewer features than the workstation. It has the anti-malware and the EDR, which is good because you can see the logs. It also has the device control so you can block USB's and whatever you need. But it doesn't have the content filter to see the anti-phishing, and it doesn't have the firewall inside to stop network attacks. This is something that could be improved.

We have been using Bitdefender GravityZone for our customers for about three years.

It's very stable. The endpoint doesn't give me any errors. It doesn't require a lot of communication ports or protocols. It just needs to go to an HTTPS and create a port, like a web port, and they synchronize everything with the central server. It's very, very straightforward and it's very stable. It's not like all the antivirus products that I know require you to have ports open to communicate better. With other software you have the whitelist, a lot of hostnames in the firewall, to make sure it communicates to the server or the cloud. With Bitdefender, it just uses one hostname, one port, that's it. It's very stable. Very easy.

This product has an excellent price and it works with selling and reselling. It is a very good product to buy if you want to save money. In my experience, it's much more powerful than other solutions. It is very aggressive with the ransomware relative to the price. Its remote access Trojan is very focused on that power of security.

The support from Bitdefender could be improved. Last year the support was really slow. When you sent a ticket they would answer you five hours later. But over this past year, it has been improving. Now, if you send a ticket they call you back and help with whatever you need in about an hour.

The support people are are very skilled. When they call you they solve the problem immediately. They mostly do email support. But there is an option when you open a ticket that you can select remote support so they can connect remotely to your computer and assist you with whatever you need regarding Bitdefender.

We recently had a problem with password protection on a customer's endpoint. They helped us wipe it out. It was great. That's the experience we've had with the support tech. They've improved since last year.

We switched from Symantec because we had a problem with ransomware that did not stop. We were concerned about the customers with this particular ransom and older kinds of threats. We switched to Bitdefender after we tested a lot of viruses and ransomware in the lab.

The setup is very easy. You just set it up at the company, then you set up the package, and you download the executable, and it will be automatically installed. There's no "next next" wizards, nothing. It's all automatic. It has a feature, that I only I realized a month ago, which helps you to remove old competitors like Malwarebytes from all devices. The setup is very simple, believe me.

Also, with big environments like Active Directory, which has a lot of computers in the domain, you can install one endpoint in the server and set it up like a relay, everything in the simple graphical interface - very friendly. And you can deploy everything from the Bitdefender cloud, the installation to all the workstations which are in the domain.

The license is very flexible. You can choose from monthly, yearly, or three years. The license is very simple. It's not a file that has to upload to the product. It's just a serial number, like a product key, that you put on the cloud console, and that's it. Every endpoint you install will be synchronized with that license.

We tested several antivirus solutions and Bitdefender gave us the best results. In my experience as an IT company providing a lot of customers IT support and MSP, Bitdefender was and still is, the best at stopping the most dangerous ransomware currently on the internet.

We use Bitdefender cloud. So basically everything is cloud-based. All the protection is based on agents installed in servers and workstations.

In terms of mobile protection, I see that it has good features. You can install the mobile protection on on-premise servers like VMware or Hyper-V, and it works fine. It's very friendly. I do see the graphics on the mobile endpoint are a little bit old and I think they should improve that. Also, it would be great if in the future they included a feature for anti-theft so they can clean the device and wipe it out if it gets stolen. I think it might have that feature because we are testing the new mobile solution that has the remote wipe, and the lock with the password feature. But the classic interface from the app should be improved, it's a little bit old.

Another feature I would like to improve is on the laptops. When a laptop is lost or stolen, it would be great if they included the anti-theft there as well. Because in the personal product, it's already implemented, but for business, it's not. That would be great.

On a scale of one to ten, I would rate Bitdefender GravityZone a nine.

Our customers use Bitdefender GravityZone Ultra for cybersecurity, to protect their environment, and to protect their data.

The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection.

Bitdefender GravityZone Ultra should include more advanced features than their competitors in the market for the auto-detection of viruses and threats within the environment.

I rate Bitdefender GravityZone Ultra an eight out of ten for stability.

I rate Bitdefender GravityZone Ultra an eight out of ten for scalability.

I've got different customers with an environment of up to three hundred to three thousand users.

I'm not in a technical position, but the responses from our customers tell us that Bitdefender GravityZone Ultra's deployment is easy.

We have seen a return on investment with Bitdefender GravityZone Ultra.

Bitdefender GravityZone Ultra's pricing is competitive in the market.

I am a distributor partner with Bitdefender GravityZone Ultra.

Overall, I rate Bitdefender GravityZone Ultra a nine out of ten.

The solution is easy to use and has complex features leading to excellent work efficiency.

They should improve the solution's patch management feature. Also, they should work on business model encryption.

We have been using the solution for four years.

The solution is very stable.

We have small and enterprise companies as our customers using the solution.

The technical support of the solution is good.

It is easy to implement the solution. It needs two or three weeks to complete the process.

The solution is implemented in-house by two technical specialists.

The solution's price is mid-ranged. Its license costs around $10-15 dollars. Also, we need to buy a subscription for additional services.

I recommend the solution to others and rate it as an eight.