CloudEndure Disaster Recovery Room for Improvement

Director, IT Operations & Information Systems at a media company with 501-1,000 employees
One item that they did fix was, and this was when we first started, they had only one type of license. Then they did come out with a Tier 2 type of license, which costs a little less money. It updated a little less frequently, which seems to fit our needs. That was definitely helpful. There are some servers where we do get failures with the CloudEndure client. I don't know necessarily if it's the CloudEndure issue, but it's something that my engineers fixed on our end. It's always something that's easily repairable, though. There is a constant update of the servers. It's a fairly simple product once the infrastructure's in place. We did hire a third-party to help us build the AWS infrastructure to work with CloudEndure, but once it was up and running, it pretty much runs on its own now. View full review »
Global Insurance Consultant at a tech services company with 10,001+ employees
Definitely there should be better logging. From a customer perspective I would like to see more logs on what is happening. If there is an issue, I would like to know what the problem is. Right now, we have to depend on the support of the vendor to check and let us know, because we don't have access to a lot of logging information. Also the UI could be a little sleeker. View full review »
SharePoint Lead
Sometimes, one of the servers will get behind for one reason or another, and it does not notify us when that happens. This could be a helpful improvement. View full review »
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