We performed a comparison between 3CX Live Chat and Polycom RealPresence Clariti based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is a reliable solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"Mobility features and remote extensions work well."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"It’s straightforward to set up."
"It does a good job of integrating with other software."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"It's on-prem, which is great."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The support team can appear to be condescending."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Having a video call would be a nice idea."
"There should be an option to save some extensions."
"The customer needs this platform to be a little bit more customized."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"Could have a wider range of use cases."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Polycom RealPresence Clariti is ranked 15th in Virtual Meetings with 3 reviews. 3CX Live Chat is rated 8.8, while Polycom RealPresence Clariti is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Polycom RealPresence Clariti writes "Increases the ability of Teams when collaboration is required". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Polycom RealPresence Clariti is most compared with Cisco TelePresence and Cisco Meeting Server. See our 3CX Live Chat vs. Polycom RealPresence Clariti report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.