We performed a comparison between 3CX Live Chat and StarLeaf based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"We have not had any bugs or glitches, the solution is stable."
"Mobility features and remote extensions work well."
"3CX is a reliable solution."
"The integration between the video and voice is the most valuable solution."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The pros are that it's like a global leader. It has a translation project, which is very interesting and important for our users because the minority of them are not able to read and speak in English."
"Having a video call would be a nice idea."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Its features for scheduling and generating reports need improvement."
"There should be an option to save some extensions."
"We have had some problems with stability. A week ago, we had outaging but it has stablized."
Earn 20 points
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while StarLeaf is ranked 42nd in Virtual Meetings. 3CX Live Chat is rated 8.8, while StarLeaf is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of StarLeaf writes "Easy to use for our clients and was easy to roll out ". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas StarLeaf is most compared with .
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
