We performed a comparison between 3CX Live Chat and Cisco Meeting Server based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX is a reliable solution."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The solution is stable."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The share screen option available during conferences is one of the best features of Cisco Meeting Server."
"You can use the Cisco Meeting Server to set up conference calls and virtual meetings. Those are the two primary functions of Meeting Server. Most people in the company are using Microsoft Teams, so we only use Meeting Server when we have an internal meeting for all staff."
"The UI is user-friendly and very good overall."
"What I like most about Cisco Meeting Server is its quick management. The solution also has a straightforward configuration."
"Cisco Meeting Server is an easy and less complex solution."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The support team can appear to be condescending."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"It could be better in terms of providing more options for call recording."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"This is a difficult solution to install and it should be made easier."
"A few features are missing on the Meetings app, like a recording function. My understanding is that you need to buy a separate recording solution. It's modular, so you have to enable some functions if you want to use them. For example, we had to enable the Mood function. Recording is the primary feature we'd like to see in the app."
"Cisco Meeting Server should include a feature to control another user's screen during a remote session."
"What would make Cisco Meeting Server better is integrating it with Zoom and Teams so that you can connect or make a call through any of the two third-party solutions."
"In Cisco Meeting Server, GUI is an area of concern where improvements are required."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Cisco Meeting Server is ranked 8th in Virtual Meetings with 5 reviews. 3CX Live Chat is rated 8.8, while Cisco Meeting Server is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco Meeting Server writes "A scalable tool useful to hold conferences and video meetings". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Cisco Meeting Server is most compared with Webex, Pexip, Zoom, Skype for Business and Cisco TelePresence. See our 3CX Live Chat vs. Cisco Meeting Server report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
