Most Helpful Review
Identifies a request that comes up multiple times, block holds that particular IP, and lets the genuine traffic pass...
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The response time to an attack is instant. We've used some outsourced solutions in the past, out in the cloud, that weren't so quick. But it's all within our control now. We control how fast it mitigates.
The solution has reduced the amount of manual intervention required during an attack. We have the inline solution and when it comes to the customers that we have on it, it has saved us some troubleshooting time.
Based on previous equipment that we had, it's amazing that this device can do what it can do in a 1U form factor. The devices that we have right now have never gone over capacity and we've actually mitigated some pretty large attacks.
We selected the solution because of its programmable automated defense using RESTful API. We didn't want to connect to the box. We wanted to be able to do some automation. We wanted to have our own portal because we wanted to connect our customers to our own UI using the A10 API. It has been good and exactly what we need.
The primary benefit that we see from their systems is that their filtering technology has the ability to detect and drop the malicious traffic from the legitimate traffic with a high success rate. That, in combination with the very small effort needed to manage their systems, are the two most important benefits to us.
We can keep track of all the customer's requirements. We can forecast our trails and we can forecast our overall financial things.
In the DDoS it's difficult to validate what is a genuine request from an end user. We've started being able to do that with the logistics that they have set up. With the protection that they have provided, they are able to identify what is valid and what is not valid. We see that a person who is getting DDoS Neustar service is able to block that particular user. However, while they are doing that it doesn't affect other customers on the server.
The last issue we had to contact them about was just a question of a false-positive. The A10 system wasn't supposed to decide what is a false-positive. So if we send it good traffic, it's supposed to just pass that good traffic through. But we opened this last ticket because the A10 did block some of the good traffic. Their support had to tweak it a little bit, but it wasn't anything that took a long time.
If there's one aspect of A10 that needs improvement it would be the training. All of their training is done online, at least in what we've been exposed to. I would like to have a classroom environment for training... It would give [people] a chance to provision it.
We currently do not use the solution's machine-learning-powered Zero-day Automated Protection because of an issue with it... We also use the aGalaxy platform, which is a management platform for the TPS devices. The issue is that some TPS features were added at the TPS level but weren't carried over to aGalaxy, and we manage all of our devices through aGalaxy. So we can't actually use some of the new features that are available on the TPS because that functionality doesn't exist in aGalaxy. That is one of my biggest complaints.
The upgrade process for the boxes is not efficient. We have to go through the A10 aGalaxy where we have issues, like timeouts. They told me it was fixed in the latest version, but I tried to do it on the Portal and it is not working all the time.
I would like for them to develop an advanced reporting feature.
I would like to see a dashboard that shows you the data that is transferred from which end. It's where people start looking at abuse management. People keep questioning when the mitigation is on what service it is and how many GBs are passing through. An end user dashboard that will help you identify all of these questions and that can be visible in your entire organization is something that would make sense.
Pricing and Cost Advice
Pricing is very reasonable.
Pricing was much higher with Arbor (APS) for the same type of solution.
We had a customer who was down for six hours and the loss of revenue for him was three times the price he was paying for us per year. The customer just said, "I don't care about paying you because on only one attack I saved money. It's three times better than losing money."
The financials are always a challenge with this type of technology. That's not really a product-functionality thing but it's the area where we push A10 the most.
Information Not Available
out of 27 in DDoS
Average Words per Review
out of 27 in DDoS
Average Words per Review
Compared 58% of the time.
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The Thunder TPS product line is a family of high-performance solutions that detect and mitigate multi-vector DDoS attacks at the network edge, functioning as a first line of defense for your network infrastructure.
Distributed denial of service (DDoS) attacks are growing in size, complexity, and malice. Neustar offers flexible solutions so you can stay connected, reduce the threat of theft, and protect your bottom line:
Learn more about A10 Thunder TPS
Learn more about Neustar DDoS