We compared Adobe Web Experience Management and Medallia Experience Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Adobe Web Experience Management offers strong content management capabilities, pre-designed templates, and integration with third-party tools. Medallia Experience Cloud is highly regarded for its strong analytics functionality, ability to collect real-time feedback, and customizable dashboards.
Room for Improvement: Adobe Web Experience Management could improve its handling of large video files and related elements. Users also want more styling and design customization. Medallia Experience Cloud could benefit from a more intuitive interface and reporting.
Service and Support: Adobe’s customer service is highly rated, but some reported slower response times and wanted more extensive troubleshooting information. Medallia Experience Cloud garners outstanding feedback for its responsive and knowledgeable support team.
Ease of Deployment: Adobe Web Experience Management's initial setup can be challenging, particularly for self-deployment. Users found Medallia’s deployment process to be easy and straightforward, with clear instructions and a user-friendly interface.
Pricing: Adobe Web Experience Management has a relatively high cost compared to other content management systems. Medallia Experience Cloud reviewers provided no feedback on the solution’s pricing. For more precise information, it is advisable to refer to the product's official website or contact the vendor.
ROI: Adobe Web Experience Management effectively drives traffic to websites and enhances the overall user experience. It provides valuable analytics that help identify which pages are popular and which ones need improvement. Medallia Experience Cloud suggests conducting thorough research on user reviews or directly consulting with them to obtain precise ROI information.
Comparison Results: Adobe Web Experience Management provides easy deployment options, effective content management, and seamless integration with other systems. It could be better at handling large video files and offer more competitive pricing compared to other content management systems.
More Adobe Web Experience Management Pricing and Cost Advice →
Earn 20 points
Adobe Web Experience Management is ranked 9th in Customer Experience Management with 2 reviews while Medallia Experience Cloud is ranked 11th in Customer Experience Management. Adobe Web Experience Management is rated 8.0, while Medallia Experience Cloud is rated 0.0. The top reviewer of Adobe Web Experience Management writes "It has a lot of features, and it is very easy to learn, use, integrate, and manage". On the other hand, Adobe Web Experience Management is most compared with FullStory, whereas Medallia Experience Cloud is most compared with Qualtrics Customer XM.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.