Adobe Experience Manager helps you create, manage, and optimize digital customer experiences across every channel, including web, mobile apps, digital forms, and communities. With the ability to deliver next-generation experiences across both online and in-person interactions, you can increase demand and build lasting brand loyalty.
-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback
-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations
-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided
-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements
-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps
Adobe Web Experience Management is ranked 7th in Customer Experience Management while Medallia is ranked 13th in Customer Experience Management. Adobe Web Experience Management is rated 0.0, while Medallia is rated 0.0. On the other hand, Adobe Web Experience Management is most compared with SDL Tridion DX, whereas Medallia is most compared with Qualtrics Customer Experience.
See our list of best Customer Experience Management vendors.
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