We just raised a $30M Series A: Read our story

Compare Agiloft ITSM ITIL Service Desk Suite vs. Ivanti Service Desk

Cancel
You must select at least 2 products to compare!
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
543,424 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

Top Answer: Incident management and service request management features are the most valuable.
Top Answer: The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly… more »
Top Answer: We use it to manage our help desk.
Ranking
Views
271
Comparisons
233
Reviews
0
Average Words per Review
0
Rating
N/A
Views
356
Comparisons
278
Reviews
1
Average Words per Review
331
Rating
8.0
Comparisons
Also Known As
Agiloft ITSM/ITIL Service Desk Suite, Agiloft IT Service Management
Learn More
Overview
Flexible ITIL and ITSM Software

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Features

End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


Get more information | Try it now | Request a demo


What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.

Deliver outstanding IT support services to employees and customers.

Offer
Learn more about Agiloft ITSM ITIL Service Desk Suite
Learn more about Ivanti Service Desk
Sample Customers
Affinity Development Group, ArcaTech Systems, Carestream Health, CareView Communications, Chester County, Chevron Corporation, Conde Nast, CSF International, DCG Systems, East Virginia Medical School, EMC, Hopkins County Board of Education, Hot Topic Media, Lattice Semiconductor, Lexnet Consulting Group
MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Government11%
Comms Service Provider10%
Healthcare Company10%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider21%
Healthcare Company5%
Government4%
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: October 2021.
543,424 professionals have used our research since 2012.

Agiloft ITSM ITIL Service Desk Suite is ranked 30th in IT Service Management (ITSM) while Ivanti Service Desk is ranked 19th in IT Service Management (ITSM) with 1 review. Agiloft ITSM ITIL Service Desk Suite is rated 0.0, while Ivanti Service Desk is rated 8.0. On the other hand, the top reviewer of Ivanti Service Desk writes "Good stability, good scalability, and useful for incident management and service request management". Agiloft ITSM ITIL Service Desk Suite is most compared with BMC Helix ITSM, Clarity SM and HEAT Service Management, whereas Ivanti Service Desk is most compared with ServiceNow, JIRA Service Management, Cherwell Service Management and Freshdesk.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.