• Home
  • Agiloft Service Desk Suite vs. SymphonyAI IT Service Management

Agiloft Service Desk Suite vs SymphonyAI IT Service Management comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Agiloft Service Desk Suite and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
Download the complete report
769,236 professionals have used our research since 2012.
Featured Review
Anonymous User
It's customizable, can be developed easily, and free, but only up to a certain number of users.
This product has provided us with a tool to perform a successful trial with our customer and receive their stamp of approval to move beyond the... Read more →
Shibu Babuchandran
High-availability solution that reduces costs and workload
SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Our customer service and productivity have increased in quality and quantity since using this product."

More Agiloft Service Desk Suite Pros →

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.""SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""The product has the best features for ITSM.""The most valuable feature is remote access. People are working from home, and we can take remote access through it."

More SymphonyAI IT Service Management Pros →

Cons
"We have found the documentation a bit confusing at times. This area could use some improvement."

More Agiloft Service Desk Suite Cons →

"I would like them to add software inventory in the next release. We don't have that right now.""SummitAI IT Management Suite's project management and operational management features could be improved.""There could be flexibility in terms of customization.""Integration was a major limitation with SummitAI."

More SymphonyAI IT Service Management Cons →

Pricing and Cost Advice
  • "Agiloft has by far the best entry point for both cost and learning curve."
  • "After about six months, we started making a return on our investment at more than 300%."

    • More Agiloft Service Desk Suite Pricing and Cost Advice →

  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."

    • More SymphonyAI IT Service Management Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    See Recommendations
    769,236 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about SummitAI IT Management Suite?
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for SummitAI IT Manag...
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Read all 3 answers   →
    What needs improvement with SummitAI IT Management Suite?
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Read all 4 answers   →
    Ranking
    40th
    out of 59 in Help Desk Software
    Views
    102
    Comparisons
    88
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    24th
    out of 59 in Help Desk Software
    Views
    413
    Comparisons
    325
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    Agiloft
    SymphonyAI
    Overview

    Top rated by analysts and users

    Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

    What we can do for you

    Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

    Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

    Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

    With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

    Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

    Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

    Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

    Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

    With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


    “Agiloft is one of the most caring and responsive vendors that I have ever worked with”

    — Dave Ross, Cal Poly


    Get more information | Try it now | Request a demo


    What Makes Us Different

    • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
    • Available both as a hosted cloud solution and as an in-house deployment.
    • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
    • One affordable price that includes all features and functionality. No hidden fees, no surprises.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company9%
    Construction Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise60%
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    769,236 professionals have used our research since 2012.

    Agiloft Service Desk Suite is ranked 40th in Help Desk Software while SymphonyAI IT Service Management is ranked 24th in Help Desk Software with 5 reviews. Agiloft Service Desk Suite is rated 9.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.