Agiloft Service Desk Suite Reviews

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Matt Gibson
Real User
Project Executive at GT Services LLC
Jan 22 2019

What is most valuable?

* The tracking feature has been the most helpful feature. It helps us keep track of projects, notes, and documents along with personnel and products. * Agiloft has… more»

How has it helped my organization?

Since using Agiloft enterprise software, we have been able to keep loose ends to a minimum on various projects spread out across the Pacific Northwest. Our customer… more»

What needs improvement?

We have found the documentation a bit confusing at times. This area could use some improvement.

What's my experience with pricing, setup cost, and licensing?

Agiloft has by far the best entry point for both cost and learning curve.

Which solution did I use previously and why did I switch?

We previously used IBM Tivoli but switched because it was expensive and difficult to customize.

What other advice do I have?

Agiloft is a good fit for small and big companies. We are a small company, and their support to us has been terrific so far. Other reviews suggest other companies feel the… more»

Which other solutions did I evaluate?

We looked into Salesforce, Microsoft SQL, and ManageEngine.


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Agiloft Service Desk Suite Questions

What is Agiloft Service Desk Suite?

Top rated by analysts and users

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.

“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly

Get more information | Try it now | Request a demo

What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.
Agiloft Service Desk Suite customers

EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies

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